Legacy Hilo Rehabilitation & Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (60%)
- High RN turnover (52%)
Below average in HI · Meets national RN staffing standard · Worst in OHANA PACIFIC MANAGEMENT CO. chain · No penalties on record
What this means for your family
While Legacy Hilo has a strong reputation for dementia care and physical therapy, recent reports suggest challenges with administrative communication and infection control. We recommend that families verify the facility's current protocols for roommate placement and medication management before admission, and ensure they have a direct contact person for updates.
Google Reviews
Google Reviews
19 reviews on Google“Legacy Hilo Rehabilitation & Nursing Center receives polarized feedback, with some families praising the dedicated nursing staff and pleasant environment, while others report significant issues with communication and administrative responsiveness. Recent reviews highlight concerns regarding medication delays, infection control protocols, and difficulty reaching staff for basic inquiries. While some long-term residents and their families feel well-supported, others describe the care as inconsistent and the communication as poor.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and friendly nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Professional and caring medical leadership
Concerns
- Poor communication and lack of responsiveness to inquiries (mentioned by 2 reviewers)
- Inconsistent staffing and high turnover (mentioned by 2 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding communication, what is the best way for our family to receive regular, proactive updates on our loved one's health status?
- 2With the current staffing levels, how does the team ensure that medication administration remains consistent and on schedule for all residents?
- 3I noticed the facility has had some recent turnover; what steps are you taking to ensure residents have consistent, familiar faces providing their daily care?
- 4Since the physical and occupational therapy programs are highly regarded here, how are these services integrated into a resident's daily routine to help them maintain their independence?
- 5In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating care with local Hilo medical providers?
- 6What kind of social activities or community engagement programs are available to keep residents active and connected during the week?
Personalized based on this facility's data
Key Review Excerpts
“The staff are absolutely incredible! They all knew me by first name from day one and provided very thorough and professional care during my entire time at the facility.”
“My Brother has been in legacy for many years needing around the clock. The nursing and aids have been so friendly kind and caring, even when my brother has been very grumpy and agitated at times.”
“The first day I was there, no meds were sent with me from Hilo Beniof Medical Center. I was there for PR from a shattered femur - I was made to wait from arrival (around noon) til 8:10 pm for any meds from the pharmacy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Legacy Hilo shows a concerning pattern of persistent deficiencies across multiple care areas, with families filing complaints that triggered additional inspections. The facility has struggled most with resident rights issues, medication management, and care planning, with problems recurring across surveys from 2022 to 2024. While all deficiencies show correction dates, the recurring nature of issues in core areas like pharmacy services and resident communication suggests ongoing quality challenges that families should investigate further during visits.
Feb 27, 2026Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 27, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Oct 25, 2024Routine8
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 10, 2024Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 30, 2023Routine13
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 30, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Ownership & Operations
Who Operates This Facility
Legacy Hilo Rehabilitation & Nursing Center
for profit
Chain Affiliation
Ohana Pacific Management Co.
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 4 of 6 (Worst)
Ownership & Management
Owners
Ohana Pacific Management Company INC
Owner · Organization
Richard S. Kishaba 2010 Dynasty Trust
Owner (parent company) · Organization
Kishaba, Richard
Owner (parent company)
Kishaba, Sandra
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit ohanapacific.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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