See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Legacy Hilo Rehabilitation & Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

563 Kaumana Drive, Hilo, HI 96720100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 19 Google reviews

5
4
3
2
1

Watch Legacy Hilo Rehabilitation & Nursing Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • High staff turnover (60%)
  • High RN turnover (52%)

Below average in HI · Meets national RN staffing standard · Worst in OHANA PACIFIC MANAGEMENT CO. chain · No penalties on record

Source: Medicare data

What this means for your family

While Legacy Hilo has a strong reputation for dementia care and physical therapy, recent reports suggest challenges with administrative communication and infection control. We recommend that families verify the facility's current protocols for roommate placement and medication management before admission, and ensure they have a direct contact person for updates.

Google Reviews

Google Reviews

19 reviews on Google
Legacy Hilo Rehabilitation & Nursing Center receives polarized feedback, with some families praising the dedicated nursing staff and pleasant environment, while others report significant issues with communication and administrative responsiveness. Recent reviews highlight concerns regarding medication delays, infection control protocols, and difficulty reaching staff for basic inquiries. While some long-term residents and their families feel well-supported, others describe the care as inconsistent and the communication as poor.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean7.0ActivitiesN/AMeds2.0Memory8.0Comms2.0ValueN/A

Strengths

  • Dedicated and friendly nursing staff
  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Professional and caring medical leadership

Concerns

  • Poor communication and lack of responsiveness to inquiries (mentioned by 2 reviewers)
  • Inconsistent staffing and high turnover (mentioned by 2 reviewers)
  • Delays in medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(2)'20(1)'24(4)'26(1)

Distribution · 24 analyzed

5
13
4
1
3
2
2
1
1
7

How They Respond to Reviews

5%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding communication, what is the best way for our family to receive regular, proactive updates on our loved one's health status?
  • 2With the current staffing levels, how does the team ensure that medication administration remains consistent and on schedule for all residents?
  • 3I noticed the facility has had some recent turnover; what steps are you taking to ensure residents have consistent, familiar faces providing their daily care?
  • 4Since the physical and occupational therapy programs are highly regarded here, how are these services integrated into a resident's daily routine to help them maintain their independence?
  • 5In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating care with local Hilo medical providers?
  • 6What kind of social activities or community engagement programs are available to keep residents active and connected during the week?

Personalized based on this facility's data


Key Review Excerpts

The staff are absolutely incredible! They all knew me by first name from day one and provided very thorough and professional care during my entire time at the facility.

Rehab patient · 2024★★★★★

My Brother has been in legacy for many years needing around the clock. The nursing and aids have been so friendly kind and caring, even when my brother has been very grumpy and agitated at times.

Long-term resident's family · 2025★★★★★

The first day I was there, no meds were sent with me from Hilo Beniof Medical Center. I was there for PR from a shattered femur - I was made to wait from arrival (around noon) til 8:10 pm for any meds from the pharmacy.

Rehab patient · 2025☆☆☆☆
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.17hrs
OK
Registered nurses for medical care
Total Nursing
3.85hrs
94%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
19.5%
HI
8.6%
Hawaii
11.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
15.3%
HI
22.0%
Hawaii
18.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
HI
1.2%
Hawaii
3.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
15.5%
HI
11.3%
Hawaii
16.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
14.4%
HI
16.4%
Hawaii
12.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
HI
96.0%
Hawaii
97.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
79.8%
HI
84.7%
Hawaii
88.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.1%
Better than Avg
Here
94.1%
US
81.8%
HI
82.8%
Hawaii
83.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
HI
1.0%
Hawaii
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (10.4)
4 complaint-triggered

Legacy Hilo shows a concerning pattern of persistent deficiencies across multiple care areas, with families filing complaints that triggered additional inspections. The facility has struggled most with resident rights issues, medication management, and care planning, with problems recurring across surveys from 2022 to 2024. While all deficiencies show correction dates, the recurring nature of issues in core areas like pharmacy services and resident communication suggests ongoing quality challenges that families should investigate further during visits.

Feb 27, 2026Routine
9
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 27, 2026Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Oct 25, 2024Routine
8
0623Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 10, 2024Complaint
2
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 30, 2023Routine
13
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 30, 2023Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Legacy Hilo Rehabilitation & Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ohana Pacific Management Co.

Chain Size

6 facilities nationwide

Chain avg rating: 3.7/5 · Rank 4 of 6 (Worst)

Ownership & Management

Owners

Ohana Pacific Management Company INC

Owner · Organization

Richard S. Kishaba 2010 Dynasty Trust

Owner (parent company) · Organization

Kishaba, Richard

Owner (parent company)

Kishaba, Sandra

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

First Hawaiian Bank5% or Greater Mortgage InterestKishaba, RichardOfficer / DirectorOhana Pacific Management Company INCManagerHata, RandallManagerKishaba, RichardManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call