Hale Anuenue Restorative Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 128 Google reviews

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What this means for your family
Hale Anuenue is highly regarded for its clean environment and friendly staff, making it a popular choice for many families. However, you must be proactive regarding care consistency; specifically, ask the administration about their current staff-to-patient ratios and how they ensure timely assistance for hygiene and mobility to avoid the issues with falls and neglect reported by some families.
Google Reviews
Google Reviews
128 reviews on Google“Hale Anuenue Restorative Care receives high praise for its clean, well-maintained facility and generally friendly, compassionate staff who are often described as treating residents like family. However, there are serious, recurring concerns regarding staffing shortages, which have led to reports of delayed hygiene care and patient falls. Families considering this facility should weigh the positive environment and professional social work support against these significant reports of understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Helpful and accommodating social work team
- Strong Covid-19 safety protocols
Concerns
- Severe staffing shortages leading to delayed hygiene and care (mentioned by 3 reviewers)
- Patient falls due to lack of timely assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care the team puts into responding to feedback from families; how does the administration use that feedback to improve daily care?
- 2We noticed the facility is very well-maintained and clean, which is so important to us; what is your routine for ensuring common areas stay this way?
- 3With the high staffing rating, how do you ensure that residents receive timely assistance with personal hygiene and daily needs during busier shifts?
- 4What specific protocols are in place to prevent falls and ensure a resident is attended to quickly if they need help getting up?
- 5How does the social work team help residents engage with the community and stay connected with their families?
- 6Can you tell us about the daily activities and social events available to help residents stay active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“My mother was transferred to Hale Anuenue from Queens Hospital after she sustained a bad fall at home. She had been making progress in her recovery when she was released and allowed to transfer to a rehab facility. Under Hale Anuenue’s care she suffered multiple infections and developed a terrible bed sore.”
“My friend is a resident there currently. She has not been given a shower in EIGHT DAYS. She is afraid to complain because she loves the nursing staff, but they are COMPLETELY UNDERSTAFFED and OVERWORKED.”
“My Dad almost reached 101 years old after 3 years at Hale Anuenue, during Covid and never got it. Because of the diligent staff and management, rules and regulations. Now my Mom is almost 101, after a year at Hale Anuenue.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against this facility resulting in deficiencies around resident rights and safety supervision. The facility shows recurring issues with nursing staffing, food service and safety, and resident rights across multiple surveys from 2021 to 2024. While all deficiencies have correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges that families should investigate during visits.
Feb 2, 2024Routine17
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Aug 8, 2023Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 2, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 16, 2021Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ownership & Operations
Who Operates This Facility
Hale Anuenue Restorative Care
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 141 of 194
Ownership & Management
Owners
Sak Jr LLC
Owner · Organization
Sbk LLC
Owner · Organization
Kellett, Stiles
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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