Yorktown Rehabilitation & Nursing Center
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
While the facility has undergone recent renovations and maintains a capable physical therapy department, the recurring reports of neglect and poor hygiene are significant red flags. Before committing, we strongly recommend conducting an unannounced visit on a weekend to observe staffing levels and response times firsthand, as these are the most frequently cited areas of failure.
Google Reviews
Google Reviews
46 reviews on Google“Yorktown Rehabilitation & Nursing Center receives highly polarized feedback, with some families praising the rehab therapy and staff kindness, while others report severe neglect, poor hygiene, and inadequate staffing. Recent reviews highlight ongoing concerns regarding facility maintenance, cleanliness, and slow response times for basic patient needs. Prospective families should be aware of the stark contrast between positive experiences in rehabilitation and critical reports of long-term care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Some staff members described as kind and compassionate
- Recent facility renovations and upgrades
Concerns
- Filthy facility conditions and unpleasant odors (mentioned by 6 reviewers)
- Slow response times for call bells and basic assistance (mentioned by 5 reviewers)
- Inadequate staffing levels (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Personal belongings and laundry frequently lost or mixed up (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has recently undergone renovations; could you show me the updated areas and explain how you maintain the cleanliness and freshness of the living spaces on a daily basis?
- 2Given that some families have expressed concerns about call bell response times, could you walk me through your current process for monitoring staff responsiveness and ensuring residents get assistance promptly?
- 3How does your team handle the tracking and organization of personal belongings and laundry to ensure items don't go missing?
- 4I see that communication is a priority for families; what is the best way for us to stay in touch with the nursing team, and how do you ensure updates are shared consistently?
- 5Could you share more about the current activities and social events available to residents, and how you encourage participation for those who might be hesitant to join in?
- 6Regarding medical care and medication management, what protocols do you have in place to ensure accuracy and timely administration for residents with complex needs?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists are very good, with visible progress being made. The nursing staff are caring and kind.”
“My mother was left in the same spiked clothes for 2 days..in her bed crying...I saw aides sleeping when they should have been working”
“The building is in need of a completed remodel. The windows leak . Mold and dampness. Rooms are not clean. Would not put any parent or family member in this dump.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Yorktown Rehabilitation has 45 deficiencies across six surveys, with families filing six complaints about issues like accident prevention and care quality. The facility shows recurring problems with fire safety systems, accident prevention, and resident assessments that persist across multiple years. While all violations were reportedly corrected, the pattern of repeated fire safety and accident prevention issues suggests potential ongoing concerns families should investigate during visits.
Mar 11, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 28, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 1, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 24, 2024Routine19
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 24, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 1, 2023Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Ownership & Operations
Who Operates This Facility
Yorktown Rehabilitation & Nursing Center
for profit
Chain Affiliation
Personal Healthcare Management
21 facilities nationwide
Chain avg rating: 3.0/5 · Rank 6 of 19
Ownership & Management
Owners
Barth, Alexander
Owner
Walden, Yehudah
Owner
Zagelbaum, Ephraim
Owner
Zagelbaum, Yechiel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit yorktownrnc.com
Medicare data downloads
Original nursing home datasets
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