The Country House in Westchester
Families consistently rate this highly — reviewers highlight warm and compassionate staff. Schedule a visit to confirm the fit.
based on 33 Google reviews
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What this means for your family
While many families report a warm, clean, and engaging environment, there are serious, recurring allegations regarding medical negligence and poor communication during health crises. We strongly advise families to ask for the facility's specific protocols for emergency medical intervention and how they handle communication with families when a resident's health begins to decline.
Google Reviews
Google Reviews
33 reviews on Google“The Country House in Westchester receives high praise for its warm, compassionate staff and clean, comfortable environment. While many families report excellent experiences with staff responsiveness and resident care, there are serious, critical allegations from family members regarding neglect and a failure to seek emergency medical attention for residents in decline.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate staff
- Clean and well-maintained facility
- Engaging activities and social atmosphere
- Supportive transition and orientation process
Concerns
- Allegations of neglect and failure to provide timely emergency medical care (mentioned by 3 reviewers)
- Lack of communication regarding care plan meetings and resident health changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to feedback from families; how does that commitment to communication translate to how you update us on our loved one's daily health changes?
- 2We've heard great things about the social atmosphere here, so could you tell us more about the specific types of engaging activities planned for the residents each week?
- 3In the event of a sudden medical situation or an after-hours emergency, what is the exact protocol for getting timely care and notifying the family?
- 4The facility looks incredibly clean and well-maintained; what kind of daily schedule do you follow to ensure the resident areas stay so tidy?
- 5How do you approach the initial orientation process to help a new resident feel comfortable and supported during their first few weeks in the community?
- 6How do you ensure that care plan meetings are scheduled consistently and that all family members are kept in the loop regarding any adjustments to the care plan?
Personalized based on this facility's data
Key Review Excerpts
“The commitment of both the professional staff and the aides was unparalleled. Everyone treated my dad with respect and dignity and they treated our family with compassion and care.”
“The staff on duty refused to call 911 for my mother although her level of consciousness had changed drastically from her baseline.”
“The place was immaculate. The staff was warm and welcoming. The rooms we were shown were perfectly adequate for my wife's simple needs.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
25 violations from 2 inspections
Sep 12, 2025Other
Records and reports
Oct 16, 2024Complaint24Report
Resident services
Responsibilities of providers; required notif
Resident services
Food service
Personnel
Records and reports
Environmental standards
Environmental standards
Admission and retention standards.
Resident services
Food service
Personnel
Personnel
Records and reports
Environmental standards
Disaster and emergency planning
Resident services.
Food service
Personnel
Personnel
Environmental standards
Environmental standards
Disaster and emergency planning
Records and reports.
Ownership & Operations
Who Operates This Facility
Country House Operator LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit meridiansenior.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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