Cortlandt Healthcare
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 176 Google reviews
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What this means for your family
This facility has a highly regarded rehabilitation team that has helped many residents return to independent living. However, families should be aware of consistent reports regarding weekend staffing shortages and slow response times. We recommend asking specifically about weekend aide-to-patient ratios and how the facility ensures timely assistance during off-hours.
Google Reviews
Google Reviews
176 reviews on Google“Cortlandt Healthcare is frequently praised for its dedicated rehabilitation team, clean facility, and compassionate nursing staff who go above and beyond for residents. While many families express high satisfaction with the care provided, some reviewers have raised serious concerns regarding weekend staffing levels, communication lapses, and occasional neglect in patient care. Families considering this facility should weigh the strong therapy outcomes against these reported inconsistencies in staffing and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and updated facility
- Warm, welcoming, and professional front-desk staff
- Compassionate and attentive nursing and aide staff
Concerns
- Understaffing, particularly on weekends (mentioned by 4 reviewers)
- Slow response times to call bells and patient needs (mentioned by 3 reviewers)
- Poor quality or strange food menu (mentioned by 2 reviewers)
- Communication issues regarding medical status and medication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 182 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With the facility having a high capacity of 120 residents, what specific steps are taken to ensure call bells are answered promptly, especially during weekend shifts?
- 3I see your physical and occupational therapy programs are highly regarded; how do you integrate those sessions into a resident's daily schedule?
- 4Regarding medication management, what is your process for keeping family members updated on any changes to a loved one's health status or prescriptions?
- 5We understand that dining is a big part of quality of life; what options do you offer for residents who might find the standard menu options less appealing?
- 6Given the current staffing levels, how do you ensure that every resident receives consistent, personalized attention throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“I will be walking my daughter down the aisle next week only because of the great staff here.”
“The concierge, Nayeli, and art director was especially kind and helpful.”
“My mother needs a hoyer lift into/out of bed but it consistently takes a minimum of 1 hour to get help. One reason is that there is no staff on the floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated fire safety and building compliance issues spanning multiple years, with problems in fire systems, emergency power, and smoke barriers recurring across surveys from 2020 to 2025. Additionally, families have filed complaints resulting in deficiencies related to care planning, medication management, and safety oversight. While all violations show correction dates, the persistent nature of infrastructure problems suggests ongoing maintenance challenges that families should carefully consider.
Oct 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 3, 2025Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 10, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 18, 2023Routine17
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 18, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 25, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Cortlandt Healthcare
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 6 of 34 (Best)
Ownership & Management
Owners
Einhorn, Sharon
Owner
Friedman, Devorah
Owner
Minzer, Israel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
176 reviews from families & visitors
Official Website
Visit cortlandthealthcare.com
Medicare data downloads
Original nursing home datasets
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