York Healthcare & Wellness Centre
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (54%)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · $99,206 in fines
What this means for your family
This facility is an excellent choice for short-term rehabilitation, as the physical therapy team receives consistent praise for helping patients recover quickly from surgery. However, if your loved one has complex medical needs, you must closely monitor medication schedules and be prepared to advocate strongly for medical interventions, as multiple families have reported delays in doctor communications.
Google Reviews
Google Reviews
73 reviews on Google“Families looking for rehabilitation services will find highly effective physical and occupational therapy, with many reviewers praising the speed of recovery from surgeries. While many long-term residents receive compassionate care, there are serious, recurring allegations regarding medical delays, inconsistent medication administration, and poor temperature control within the building.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and attentive nursing staff
- Effective rehabilitation for hip and knee replacements
- Welcoming and professional administration
Concerns
- Delays in medical response and emergency coordination (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Poor facility temperature control/lack of AC (mentioned by 2 reviewers)
- Slow staff response times/unattended patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
The owner uses templated, boilerplate language for both positive and negative reviews. Responses focus on corporate mission statements and privacy regulations rather than addressing the specific details mentioned by reviewers.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the rehab team supports residents?
- 2How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 3In the event of a medical emergency or a sudden change in health, what is the specific protocol for coordinating care and notifying the family?
- 4What steps are being taken to ensure that staff are able to respond quickly to call lights and resident needs throughout the day?
- 5Could you describe the temperature control in the resident rooms and how you keep the facility comfortable for everyone?
- 6What kind of daily activities or social events are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My wife is here now doing a little pt and ot. And I am so impressed at how fast she is recovering from a hip fracture.”
“The therapy department is very helpful and she has came along a way in the 3 weeks. Choosing a facility has not been easy since it was her first time, but I’m so happy I made the right decision bring her here.”
“The nurses are amazing. To see my relative looking SO GOOD and feeling SO HAPPY made my day.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 20 complaint-triggered deficiencies out of 73 total violations, indicating families have repeatedly filed reports about care issues. The most recurring problems involve treatment and care quality, care planning, and accident prevention/safety hazards. Issues with pressure ulcer care, medication management, and resident accommodations persist across multiple surveys from 2022-2025, suggesting ongoing systemic problems despite reported corrections.
May 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 16, 2025Routine13
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Apr 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 11, 2025Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Dec 31, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 28, 2024Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Federal Penalties
Fine
Dec 7, 2023
$99,206
Payment Denial
Dec 7, 2023
40-day denial
Ownership & Operations
Who Operates This Facility
York Healthcare & Wellness Centre
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit yorkhcwc.com
Medicare data downloads
Original nursing home datasets
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