Highland Park Skilled Nursing and Wellness Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

Watch Highland Park Skilled Nursing and Wellness Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (15 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Chain outperformer · No penalties on record
What this means for your family
This facility offers strong physical therapy and has been described as very clean by some families. However, you should be cautious about staffing levels and communication, as several reviewers noted that the facility struggles to respond to calls and may lack enough staff for patients requiring high levels of attention.
Google Reviews
Google Reviews
25 reviews on Google“Families seeking rehabilitation services may find success here, as some reviewers praise the professional PT and cleanliness. However, there are significant concerns regarding staffing levels and inconsistent communication, with some visitors reporting unresponsiveness to phone calls and a lack of empathy from admissions staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation
- Clean and odor-free environment
- Professional and knowledgeable admissions staff
- Dedicated management efforts
Concerns
- Insufficient staffing for patient needs (mentioned by 2 reviewers)
- Poor communication and unresponsiveness to calls (mentioned by 2 reviewers)
- Unprofessional or rude staff interactions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about the physical therapy and rehab programs here; could you tell us more about how that process works for new residents?
- 2What is the best way for our family to stay in regular contact with the nursing team to ensure we are always up to date on our loved one's care?
- 3How does the facility manage staffing levels during the night shifts or weekends to ensure every resident gets the attention they need?
- 4Could you describe the typical daily schedule and what kind of social activities are available to keep residents engaged?
- 5In the event of a sudden medical change or an emergency after hours, what is the specific protocol for notifying the family and providing care?
- 6We noticed the admissions team is very professional; how does that level of care transition into the day-to-day interactions between the nursing staff and the residents?
Personalized based on this facility's data
Key Review Excerpts
“This place is wonderfully clean and my family member is well cared for here. The staff is professional and responsive to our needs. My family member is getting PT and improving daily!”
“The staff were nice. The facility has a lot of patients. They do not have a lot of staff for all the patients they have. If your loved one needs extra attention this is not the place for them.”
“The admissions person, a young heavy set woman came off more like a car sales person. There was no empathy or compassion while i was in a very tough situation to find care for my grandpa.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with families filing 10 complaint reports, particularly around safety hazards and accident prevention which appear repeatedly across surveys from 2021 to 2026. The most frequent issues involve medication management, care planning assessments, and safety/accident prevention, with additional problems in food handling and room size requirements. While all deficiencies show correction dates, the persistent pattern of similar violations suggests ongoing operational challenges that warrant careful consideration during visits.
Mar 12, 2026Routine19
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Mar 12, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 8, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Feb 26, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 13, 2025Routine17
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Highland Park Skilled Nursing and Wellness Center
for profit
Chain Affiliation
Pacific Healthcare Holdings
15 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 15
Ownership & Management
Owners
Pacific Healthcare Holdings, INC.
Owner · Organization
Brius LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit highlandparkwc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
South Pasadena Care Center
2.5 miNursing Home · South Pasadena, CA
Autumn Hills Health Care Center
3.9 miNursing Home · Glendale, CA
Skyline Healthcare Center - La
3.9 miNursing Home · Los Angeles, CA
Hollenbeck Palms
4.8 miNursing Home · Los Angeles, CA
Ivy Creek Healthcare & Wellness Centre
5.1 miNursing Home · San Gabriel, CA
Angels Nursing Health Center
5.1 miNursing Home · Los Angeles, CA