Wyomissing Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 113 Google reviews
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What this means for your family
While the facility has seen significant improvements in its physical environment and has many dedicated staff members, the recurring reports of communication lapses and slow response times are concerning. If you choose this facility, we strongly recommend having a family advocate present regularly and maintaining direct contact with the Director of Nursing to ensure care plans are followed.
Google Reviews
Google Reviews
113 reviews on Google“Wyomissing Health and Rehabilitation Center receives highly polarized feedback, with many families praising the cleanliness of the facility and the kindness of individual staff members. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, understaffing, and inadequate response times to call bells. Families should be aware that experiences appear to vary greatly depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm and welcoming reception staff
- Compassionate end-of-life care
- Friendly and helpful nursing staff
Concerns
- Chronic understaffing leading to long wait times for call bells (mentioned by 6 reviewers)
- Poor communication and failure to return family calls (mentioned by 5 reviewers)
- Inadequate hygiene and reports of pests (cockroaches/bed bugs) (mentioned by 4 reviewers)
- Dietary errors and failure to follow medical restrictions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the 3-star staffing rating, what specific protocols are in place to ensure call bells are answered promptly during peak hours?
- 2I noticed some feedback regarding communication; what is the standard process for family members to receive timely updates on their loved one's condition or care plan?
- 3How does the facility maintain its high standards for cleanliness and pest control, and what is your routine schedule for deep cleaning resident rooms?
- 4With dietary management being a priority, how do you ensure that specific medical restrictions and specialized meal plans are accurately followed for every resident?
- 5I see that you actively engage with online feedback; how does that input from families help you improve the daily experience and quality of life for residents here?
- 6What does a typical social or recreational calendar look like for residents, and how do you encourage participation for those who may be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are nice and accommodating, the atmosphere feels community like inside the meals are well balanced and the dedication and heart of every employee makes Wyomissing Health and Rehabilitation Center stand out from the rest”
“My mother was there for just over two months. First in rehab and then nursing and finally in hospice. I could not ask for better care for her throughout each phase of her care.”
“This place is not recommended for therapy. No communication between staff and patient or family of patient. Calls are not returned unless you get upper mgmt involved. Call bell for patient never gets answered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 5 inspections, raising concerns about this facility's care standards. The most recurring issues involve quality of life and care (including appropriate treatment and foot care), safety violations (fire doors, electrical systems, emergency exits), and abuse prevention policies. While all deficiencies show correction dates, the pattern of repeated problems in core care areas and multiple family complaints suggests potential ongoing quality concerns that warrant careful consideration during visits.
Mar 16, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 17, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 19, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 2, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 28, 2025Routine7
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 28, 2025Complaint1
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Ownership & Operations
Who Operates This Facility
Wyomissing Health and Rehabilitation Center
for profit
Ownership & Management
Owners
Bleier, Aharon
Owner
Gerson, Yosef
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit wyomissing-health.com
Medicare data downloads
Original nursing home datasets
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