Spruce Manor Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
This facility's rehab therapy team is frequently praised, making it a potential option for short-term recovery. However, the recurring reports of neglect, poor hygiene, and slow response times are critical red flags; if you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care.
Google Reviews
Google Reviews
55 reviews on Google“Spruce Manor Nursing & Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team and staff attentiveness, while others report severe neglect and unprofessional behavior. Common criticisms include long wait times for assistance, poor hygiene, and inadequate communication, particularly regarding medical needs and dietary restrictions. Prospective families should be aware of the significant inconsistency in care quality reported across different units.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Engaged and responsive leadership team
- Warm, attentive nursing staff in specific units
- Well-organized admissions process
Concerns
- Excessive wait times for call bells and assistance (mentioned by 6 reviewers)
- Poor facility hygiene and persistent odors (mentioned by 5 reviewers)
- Staff verbal abuse or mocking of residents (mentioned by 3 reviewers)
- Inadequate communication with family members (mentioned by 3 reviewers)
- Poor dietary management for diabetic residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see such a high CMS rating for health inspections; how does your team maintain such high clinical standards for resident care?
- 2We noticed the leadership team is very active in responding to feedback; how does the administration involve families in the ongoing improvement of facility cleanliness and dining services?
- 3What specific steps are taken to ensure that call bells are answered promptly and that residents receive timely assistance throughout the day?
- 4How does the nursing staff manage specialized dietary needs, such as consistent meal planning for residents with diabetes?
- 5Could you tell us more about the communication process between the nursing staff and family members regarding daily updates or changes in care?
- 6What is the protocol for handling medical emergencies or sudden changes in a resident's condition after hours?
Personalized based on this facility's data
Key Review Excerpts
“When she rang for help to use the bathroom, she was either made to wait for hours or told, “That’s what you have a diaper on for.” That kind of response is inhumane and completely unacceptable.”
“Jason and his leadership team are compassionate, engaged, accessible, and responsive. ‘Meetings’ were scheduled early in my stay and concerns quickly addressed.”
“I have had to wait 6 hours for a nurse to come in and give me my pain meds, when I can hear her practically right outside my door. Some of the aids and nurses are really good, but they are few and far between.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Spruce Manor shows a manageable inspection record with 6 deficiencies across 3 surveys, all corrected by the facility. The main areas of concern were daily care assistance, care planning, and emergency preparedness protocols. Issues appear to be isolated to individual surveys rather than persistent problems, and the facility has addressed each deficiency with documented correction dates, suggesting responsive management.
Apr 24, 2026Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 21, 2025Routine1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 12, 2024Routine3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Ownership & Operations
Who Operates This Facility
Spruce Manor Nursing & Rehabilitation Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 23 of 125 (Best)
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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