West Reading Skilled Nursing and Rehabilitation Ce
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 114 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (54%)
- High RN turnover (75%)
Below average in PA · Critically understaffed (RN) · No penalties on record
What this means for your family
This facility offers effective rehabilitation services and has many staff members who are described as caring and attentive. However, there are consistent, serious reports regarding facility cleanliness and slow response times to patient needs. We strongly recommend visiting during off-hours to observe staffing levels and checking the current state of the patient rooms yourself.
Google Reviews
Google Reviews
114 reviews on Google“West Reading Skilled Nursing and Rehabilitation receives highly polarized feedback, with many visitors praising the friendly, attentive staff and effective rehab services. However, significant and recurring concerns regarding facility cleanliness, odors, and slow response times to patient needs suggest inconsistent care quality that families should carefully investigate.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Effective physical and occupational therapy
- Helpful administrative and admissions personnel
- Responsive to specific patient requests
Concerns
- Unsanitary conditions and strong odors (urine/feces) (mentioned by 5 reviewers)
- Slow response times to call bells and patient needs (mentioned by 4 reviewers)
- Facility is outdated, dirty, or in need of repairs (mentioned by 4 reviewers)
- Inadequate staffing levels or neglect of basic care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 176 residents; what specific strategies do you use to ensure each resident receives timely attention when they use their call bell?
- 2Some families have mentioned concerns regarding the cleanliness and odors in certain wings; could you walk me through your daily housekeeping schedule and how you maintain sanitation in common areas?
- 3Given the current staffing ratings, how do you ensure that residents receive consistent, hands-on care during shift changes and peak hours?
- 4I see that you are very active in responding to online feedback; how do you incorporate that family input into your daily operations to improve the resident experience?
- 5What does a typical daily activity schedule look like for residents who are looking to stay engaged outside of their physical and occupational therapy sessions?
- 6How does your nursing team coordinate with local hospitals or emergency services if a resident experiences an urgent medical change during the night?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very friendly and you could feel a peaceful vibe, and it was clean. The staff very attentive, matter of fact the resident accidentally hit the call bell and let me tell you a caregiver was in his room asking what he needed so fast.”
“They have no help, smell of urine is strong, don’t have enough bedding for beds if residents wet the bed . Residents lay is feces and urine soaked diapers. Some with special dietary requirements are not given food to meet their needs.”
“I was transferred to there from Penn State St Joseph on January 1st. I needed occupational and physical therapy plus some skilled nursing care. I was able to go home on February 18th thanks to the therapy's I received and nursing care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent problems with food safety, fire safety, and medication management, with families filing multiple complaints. Recurring issues include improper food handling and storage, fire safety violations (sprinkler systems, exit signs, blocked corridors), and pharmacy service deficiencies. While most deficiencies have been corrected, the pattern of repeated violations across the same areas and five uncorrected deficiencies from the most recent survey suggest ongoing operational challenges that warrant careful consideration.
Jan 29, 2026Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 10, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Provide properly protected cooking facilities.
Sep 27, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 28, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 24, 2024Complaint3
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
West Reading Skilled Nursing and Rehabilitation Ce
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 109 of 188
Ownership & Management
Owners
Genesis Pm Pa Operations LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit westreadingnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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