Woodway Senior Living
Reviewer concerns include understaffing and high staff turnover (mentioned by 5 reviewers) — investigate before committing.
based on 17 Google reviews

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What this means for your family
While the facility has an active resident council and a well-regarded activities program, the recurring reports of medication management errors and poor staff professionalism are significant red flags. We strongly advise families to conduct unannounced visits and specifically ask for the facility's current plan for medication administration and staff training.
Google Reviews
Google Reviews
17 reviews on Google“Woodway Senior Living presents a polarized environment where recent reviews are overwhelmingly negative, citing significant concerns regarding staff professionalism, medication safety, and facility cleanliness. While a few residents and staff members praise recent leadership changes and the activities program, these positive sentiments are heavily outweighed by reports of neglect, poor dining quality, and high staff turnover.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities program
- Active Resident Council
- Recent leadership changes
Concerns
- Understaffing and high staff turnover (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Facility cleanliness issues (urine odors, trash) (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from the community; how has the recent change in leadership helped improve the daily operations here?
- 2We would love to hear more about the Resident Council and how the residents help shape the monthly activities program.
- 3With the recent leadership transitions, what specific steps are being taken to ensure consistent, high-quality care and stable staffing for the residents?
- 4How does the care team manage medication administration to ensure everything is handled accurately and safely every day?
- 5What are your current protocols for maintaining the cleanliness and freshness of the common areas and resident rooms?
- 6Could you tell us a bit about the dining experience and how the menu is planned to ensure everyone enjoys their meals?
Personalized based on this facility's data
Key Review Excerpts
“We have a NEW director who is making positive changes. Our Activities Director has organized a fantastic Activities program and we have friendly residents who work to make things better.”
“We had several issues from staff not checking on her for meals to medication being left in her room, which I had even found someone else's medication in her room at one point.”
“Rose at the front desk is extremely incompetent and unprofessional. I was here to as a few simple and basic questions and information about the facility and was met with rudeness, no information and no sense of customer service.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 7, 2025Fire10Report
The inspection report dated 03/04/2025 showed multiple deficiencies. A follow-up inspection on 04/07/2025 confirmed that all violations had been corrected.
Facility unable to provide documentation that the Fire Department Connection has been hydrostatically tested in accordance with NFPA 25.
Facility unable to provide documentation for monthly 30-second activation test for emergency lights; missing records for Feb 25, Nov 24, Aug 24, Jul 24, Jun 24, Mar 24.
Facility unable to provide documentation that the annual fire resistance rated construction material inspection has been completed.
Facility unable to provide documentation for monthly carbon monoxide detector testing; missing records for Feb 25, Nov 24, Aug 24, Jul 24, Jun 24, Mar 24.
Facility unable to provide documentation for the annual 90-minute power test for emergency lights.
Portable fire extinguisher near 302 was obstructed by carts.
Emergency egress light in the northwest stairwell failed to illuminate when the test button was pressed.
Facility unable to provide documentation for completion of 12 planned and unannounced fire drills in the previous 12 months; multiple shifts missing for quarters 1-4.
Facility unable to provide documentation for required smoke detector sensitivity testing.
Multiple exit signs on the 1st floor have broken test buttons; exit sign near dining room stairs not illuminated on normal power.
Sep 26, 2024Investigation
Follow-up inspection on 2024-12-11 confirmed that these deficiencies were corrected. The document set includes both the initial Statement of Deficiencies and the follow-up letter confirming correction.
The facility failed to release requested medical and personal records to the resident's legal representative in a timely manner.
The facility failed to notify and consult with the resident's legal guardian when the resident had a significant health change and was relocated to a hospital.
Sep 5, 2024Inspection23Report
Follow-up inspection found no deficiencies; previous deficiencies WAC 388-112A-0720-2-a and WAC 388-78A-2474-2-d were corrected.; References complaint number 88603.; Report spans pages 16-30. Includes multiple specific citations regarding resident safety, medication management, and facility operations.
Failure to maintain a safe, sanitary, and well-maintained environment. Observed issues: broken boxes, stained floors/walls, burnt-out lights, gouged doors, trash in drains, broken screens, dirty appliances, missing blinds, and rust.
Failed to ensure 6 of 6 sampled staff were screened for tuberculosis within three days of hire.
Failed to ensure 2 of 6 sampled staff completed required annual continuing education.
Facility failed to ensure medications were provided as prescribed, resulting in missed doses, late medication, and residents having unauthorized access to medications.
Facility failed to document investigation actions and findings regarding allegations of financial exploitation.
Facility failed to ensure medications were provided as agreed upon in the negotiated service agreement and lacked clarity on medication management codes in EMAR.
Three wet, dirty mops were found lying on the floor of a wash sink instead of being hung to air dry.
Failed to ensure 5 of 6 sampled staff completed Orientation and Safety training prior to working with residents.
Failed to ensure 3 of 6 sampled staff completed required specialty training for dementia/mental illness.
Facility failed to ensure staff were current on N-95 mask fit testing.
Facility failed to complete a character, competence, and suitability determination for an employee after receiving background check results requiring review.
Failure to manage food service facilities properly due to improper mop storage leading to contamination risk.
Failed to ensure 2 of 6 sampled staff completed 70-hour basic training.
Dietary Aide failed to practice proper handwashing and glove changing techniques while serving food, creating a risk of food-borne illness.
Facility provided inaccurate information on Disclosure of Services regarding nursing staff availability.
Dietary staff member was working with an expired food worker card.
Failed to complete national fingerprint background checks for 4 of 6 sampled staff.
Failed to ensure 5 of 6 sampled staff had valid CPR/First Aid certification.
Facility failed to maintain premises free of hazards; a leaking freezer created a puddle with an electrical power strip on top, posing a risk to staff.
Facility failed to notify the department within ten calendar days of a change in Executive Director.
Facility failed to maintain resident units properly, including improper use of units for storage and lounge space, and lack of privacy in double-occupancy units.
Sep 4, 2024Investigation20Report
Letter confirms that the follow-up inspection on 09/04/2024 found no new deficiencies and all listed citations from previous investigations were verified as corrected.; References complaint numbers 125373, 125677, 128410, 128635, 131401, 131007, 131539, 131749.; The document spans multiple pages covering findings for Resident 1, Resident 2, and Resident 6.
Improper storage of food items, lack of labeling/dating.
Dietary staff lacked required food handler credentials.
Non-compliance with nursing service requirements.
Facility failed to notify the DSHS hotline when the only elevator was out of service, preventing resident mobility.
Failed to provide intermittent nursing services for 2 of 2 diabetic residents, placing them at risk regarding glucose testing and insulin injections.
Unlabeled and undated food items in refrigerator/freezers.
Multiple incidents of medications being provided significantly late.
Failure to report an incident where a staff member yelled at a resident.
One kitchen staff member lacked a valid Washington State approved food handler's permit (held an unapproved online certificate).
Facility allowed medication technicians to perform insulin administration and glucose monitoring without proper nurse delegation training and documentation; staff and administration were unaware of delegation status for residents.
Facility failed to report elevator outage to state hotline.
Issues with service agreements regarding medication administration.
Facility failed to label multiple food items in 4 of 4 kitchen storage units and resident snack refrigerators with dates for use or removal.
Failed to ensure 8 of 8 sampled residents received medications as prescribed; MARs were not updated, readings were signed simultaneously for different times, and meds were consistently administered late.
Facility failed to notify the Complaint Resolution Unit of reported allegations of verbal abuse/inappropriateness by a staff member toward a resident.
Inadequate food handler credentials; moldy fruit and produce found; improper food storage.
Staff food handling violations.
Non-compliance with medication assessment/self-administration requirements.
Observed rotten fruit (moldy oranges and rotting apples) in dry storage and freezer-burned, undated/unlabeled food items in freezer and refrigerator.
Failed to update negotiated service agreements to address medication administration needs and self-administration status for residents.
Jul 23, 2024Enforcement$700.00Report
Civil fine of $700.00 imposed. Deficiency was previously cited on March 29, 2024, December 15, 2023, and September 1, 2023.
The licensee failed to ensure two staff completed Cardiopulmonary Resuscitation (CPR) and First Aid training within 30 days of their date of hire. This is a recurring deficiency.
The licensee failed to ensure two staff completed Cardiopulmonary Resuscitation (CPR) and First Aid training within 30 days of their date of hire. This is a recurring deficiency.
Jul 15, 2024Investigation
A follow-up inspection on 09/05/2024 determined that deficiencies 42547 and 46723 (WAC 388-78A-2474-2-b, 388-112A-0081-1, and 388-78A-2150-1) were corrected.
Facility failed to ensure 2 of 4 staff completed 70-hour basic training within 120 days of hire.
Facility failed to ensure staff hired on or after January 7, 2012 met required long-term care worker training requirements.
Facility failed to ensure Negotiated Service Agreements (NSA) were signed annually by 5 of 5 residents reviewed.
Jul 15, 2024Inspection
A follow-up inspection on 09/05/2024 (Compliance Determination 46723) found all previously cited deficiencies (WAC 388-78A-2474-2-b, WAC 388-112A-0081-1, WAC 388-78A-2150-1) to be corrected.
Facility failed to ensure staff met basic training requirements, putting all 66 residents at risk for compromised care.
Facility failed to ensure Negotiated Service Agreements (NSA) were signed annually for 5 of 5 sampled residents.
Facility failed to ensure 2 of 4 staff completed 70-hour basic training within 120 days of hire date.
Jul 9, 2024Investigation
A follow-up inspection on 2024-08-13 (Compliance Determination 45556) verified that the deficiencies for WAC 388-78A-2660-1 and RCW 70.129.050 were corrected.
The facility failed to maintain privacy and confidentiality of a resident's medical records by sharing protected health information with an incorrect person due to the use of outdated emergency contact information.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit woodwayseniorcommunity.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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