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Assisted Living Investigative

Woodway Senior Living

Reviewer concerns include understaffing and high staff turnover (mentioned by 5 reviewers) — investigate before committing.

1712 E Maplewood Ave, Columbia · Bellingham, WA 9822572 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
2.1/5

based on 17 Google reviews

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Woodway Senior Living Assisted Living in Bellingham, WA — Street View
Street View

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What this means for your family

While the facility has an active resident council and a well-regarded activities program, the recurring reports of medication management errors and poor staff professionalism are significant red flags. We strongly advise families to conduct unannounced visits and specifically ask for the facility's current plan for medication administration and staff training.

Google Reviews

Google Reviews

17 reviews on Google
Woodway Senior Living presents a polarized environment where recent reviews are overwhelmingly negative, citing significant concerns regarding staff professionalism, medication safety, and facility cleanliness. While a few residents and staff members praise recent leadership changes and the activities program, these positive sentiments are heavily outweighed by reports of neglect, poor dining quality, and high staff turnover.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean1.0Activities8.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Engaging activities program
  • Active Resident Council
  • Recent leadership changes

Concerns

  • Understaffing and high staff turnover (mentioned by 5 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 3 reviewers)
  • Facility cleanliness issues (urine odors, trash) (mentioned by 2 reviewers)
  • Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02019(2)1.82020(5)1.02022(2)3.72024(3)1.62025(5)5.02026(1)

Distribution · 18 analyzed

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How They Respond to Reviews

94%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to feedback from the community; how has the recent change in leadership helped improve the daily operations here?
  • 2We would love to hear more about the Resident Council and how the residents help shape the monthly activities program.
  • 3With the recent leadership transitions, what specific steps are being taken to ensure consistent, high-quality care and stable staffing for the residents?
  • 4How does the care team manage medication administration to ensure everything is handled accurately and safely every day?
  • 5What are your current protocols for maintaining the cleanliness and freshness of the common areas and resident rooms?
  • 6Could you tell us a bit about the dining experience and how the menu is planned to ensure everyone enjoys their meals?

Personalized based on this facility's data


Key Review Excerpts

We have a NEW director who is making positive changes. Our Activities Director has organized a fantastic Activities program and we have friendly residents who work to make things better.

Long-term resident · 2025★★★★

We had several issues from staff not checking on her for meals to medication being left in her room, which I had even found someone else's medication in her room at one point.

Memory care family member · 2024☆☆☆☆

Rose at the front desk is extremely incompetent and unprofessional. I was here to as a few simple and basic questions and information about the facility and was met with rudeness, no information and no sense of customer service.

Visitor/Prospective family · 2025☆☆☆☆
Source: 17 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

19total
88deficiencies
Apr 7, 2025Fire

The inspection report dated 03/04/2025 showed multiple deficiencies. A follow-up inspection on 04/07/2025 confirmed that all violations had been corrected.

Inspection and Maintenance (Fire department connections)IFC 912.7 2021Corrected Apr 7, 2025

Facility unable to provide documentation that the Fire Department Connection has been hydrostatically tested in accordance with NFPA 25.

Activation TestIFC 1032.10.1 2021Corrected Apr 7, 2025

Facility unable to provide documentation for monthly 30-second activation test for emergency lights; missing records for Feb 25, Nov 24, Aug 24, Jul 24, Jun 24, Mar 24.

Owner's Responsibility (Fire-resistance-rated construction)IFC 701.6 2021Corrected Apr 7, 2025

Facility unable to provide documentation that the annual fire resistance rated construction material inspection has been completed.

Maintenance (Carbon monoxide)IFC 915.6 2021 WACCorrected Apr 7, 2025

Facility unable to provide documentation for monthly carbon monoxide detector testing; missing records for Feb 25, Nov 24, Aug 24, Jul 24, Jun 24, Mar 24.

Power TestIFC 1031.10.2 2021Corrected Apr 7, 2025

Facility unable to provide documentation for the annual 90-minute power test for emergency lights.

Unobstructed and UnobscuredIFC 906.2 2021Corrected Apr 7, 2025

Portable fire extinguisher near 302 was obstructed by carts.

Emergency Power for IlluminationIFC 1008.3.1 2021Corrected Apr 7, 2025

Emergency egress light in the northwest stairwell failed to illuminate when the test button was pressed.

Fire DrillsState LicensingCorrected Apr 7, 2025

Facility unable to provide documentation for completion of 12 planned and unannounced fire drills in the previous 12 months; multiple shifts missing for quarters 1-4.

Smoke Detector SensitivityIFC 907.8.3 2021Corrected Apr 7, 2025

Facility unable to provide documentation for required smoke detector sensitivity testing.

Internally Illuminated Exit SignsIFC 1013.5 2021Corrected Apr 7, 2025

Multiple exit signs on the 1st floor have broken test buttons; exit sign near dining room stairs not illuminated on normal power.

Sep 26, 2024Investigation

Follow-up inspection on 2024-12-11 confirmed that these deficiencies were corrected. The document set includes both the initial Statement of Deficiencies and the follow-up letter confirming correction.

Resident review of recordsWAC 388-78A-2430

The facility failed to release requested medical and personal records to the resident's legal representative in a timely manner.

Reporting significant change in a resident's conditionWAC 388-78A-2640

The facility failed to notify and consult with the resident's legal guardian when the resident had a significant health change and was relocated to a hospital.

Sep 5, 2024Inspection

Follow-up inspection found no deficiencies; previous deficiencies WAC 388-112A-0720-2-a and WAC 388-78A-2474-2-d were corrected.; References complaint number 88603.; Report spans pages 16-30. Includes multiple specific citations regarding resident safety, medication management, and facility operations.

Maintenance and housekeepingWAC 388-78A-3090

Failure to maintain a safe, sanitary, and well-maintained environment. Observed issues: broken boxes, stained floors/walls, burnt-out lights, gouged doors, trash in drains, broken screens, dirty appliances, missing blinds, and rust.

Tuberculosis Testing RequiredWAC 388-78A-2480

Failed to ensure 6 of 6 sampled staff were screened for tuberculosis within three days of hire.

Training and home care aide certification requirements (Continuing Education)WAC 388-78A-2474

Failed to ensure 2 of 6 sampled staff completed required annual continuing education.

Medication servicesWAC 388-78A-2210

Facility failed to ensure medications were provided as prescribed, resulting in missed doses, late medication, and residents having unauthorized access to medications.

InvestigationsWAC 388-78A-2371

Facility failed to document investigation actions and findings regarding allegations of financial exploitation.

Implementation of negotiated service agreementWAC 388-78A-2160

Facility failed to ensure medications were provided as agreed upon in the negotiated service agreement and lacked clarity on medication management codes in EMAR.

Methods Drying mopsWAC 246-215-06525

Three wet, dirty mops were found lying on the floor of a wash sink instead of being hung to air dry.

Training and home care aide certification requirements (Orientation)WAC 388-78A-2474

Failed to ensure 5 of 6 sampled staff completed Orientation and Safety training prior to working with residents.

Training and home care aide certification requirements (Specialty Training)WAC 388-78A-2474

Failed to ensure 3 of 6 sampled staff completed required specialty training for dementia/mental illness.

Infection controlWAC 388-78A-2610

Facility failed to ensure staff were current on N-95 mask fit testing.

Background checksWAC 388-78A-24701

Facility failed to complete a character, competence, and suitability determination for an employee after receiving background check results requiring review.

CPR and first-aid training requirementsWAC 388-112A-0720-2-a
Food sanitationWAC 388-78A-2305

Failure to manage food service facilities properly due to improper mop storage leading to contamination risk.

Training and home care aide certification requirements (Basic Training)WAC 388-78A-2474

Failed to ensure 2 of 6 sampled staff completed 70-hour basic training.

Food sanitationWAC 388-78A-2305

Dietary Aide failed to practice proper handwashing and glove changing techniques while serving food, creating a risk of food-borne illness.

Disclosure of servicesWAC 388-78A-2710

Facility provided inaccurate information on Disclosure of Services regarding nursing staff availability.

Food worker cardsWAC 246-215-02120

Dietary staff member was working with an expired food worker card.

Training and home care aide certification requirementsWAC 388-78A-2474-2-d
Background checksWAC 388-78A-2462

Failed to complete national fingerprint background checks for 4 of 6 sampled staff.

Training and home care aide certification requirements (CPR/First Aid)WAC 388-78A-2474

Failed to ensure 5 of 6 sampled staff had valid CPR/First Aid certification.

Emergency and disaster preparednessWAC 388-78A-2700

Facility failed to maintain premises free of hazards; a leaking freezer created a puddle with an electrical power strip on top, posing a risk to staff.

Notification of change in administratorWAC 388-78A-2570

Facility failed to notify the department within ten calendar days of a change in Executive Director.

Resident unitsWAC 388-78A-3010

Facility failed to maintain resident units properly, including improper use of units for storage and lounge space, and lack of privacy in double-occupancy units.

Sep 4, 2024Investigation

Letter confirms that the follow-up inspection on 09/04/2024 found no new deficiencies and all listed citations from previous investigations were verified as corrected.; References complaint numbers 125373, 125677, 128410, 128635, 131401, 131007, 131539, 131749.; The document spans multiple pages covering findings for Resident 1, Resident 2, and Resident 6.

Food ServiceWAC 246-215-03526-4-cCorrected Sep 4, 2024

Improper storage of food items, lack of labeling/dating.

Food ServiceWAC 246-215-02120-1Corrected Sep 4, 2024

Dietary staff lacked required food handler credentials.

Intermittent Nursing ServicesWAC 388-78A-2310-2-fCorrected Sep 4, 2024

Non-compliance with nursing service requirements.

Reporting fires and incidentsWAC 388-78A-2650Corrected Aug 1, 2024

Facility failed to notify the DSHS hotline when the only elevator was out of service, preventing resident mobility.

Intermittent nursing servicesWAC 388-78A-2310

Failed to provide intermittent nursing services for 2 of 2 diabetic residents, placing them at risk regarding glucose testing and insulin injections.

Food ServiceWAC 246-215-03526-4-aCorrected Sep 4, 2024

Unlabeled and undated food items in refrigerator/freezers.

Medication ServicesWAC 388-78A-2210-1-bCorrected Sep 4, 2024

Multiple incidents of medications being provided significantly late.

Reporting Abuse and NeglectWAC 388-78A-2630-1-aCorrected Sep 4, 2024

Failure to report an incident where a staff member yelled at a resident.

Food worker cardsWAC 246-215-02120Corrected Aug 1, 2024

One kitchen staff member lacked a valid Washington State approved food handler's permit (held an unapproved online certificate).

Nurse DelegationRCW 18.79.260 / WAC 246-840-930Corrected Aug 16, 2024

Facility allowed medication technicians to perform insulin administration and glucose monitoring without proper nurse delegation training and documentation; staff and administration were unaware of delegation status for residents.

Reporting fires and incidentsWAC 388-78A-2650-3Corrected Sep 4, 2024

Facility failed to report elevator outage to state hotline.

Service Agreement PlanningWAC 388-78A-2130-3-bCorrected Sep 4, 2024

Issues with service agreements regarding medication administration.

Temperature and time control, date markingWAC 246-215-03526Corrected Aug 16, 2024

Facility failed to label multiple food items in 4 of 4 kitchen storage units and resident snack refrigerators with dates for use or removal.

Medication servicesWAC 388-78A-2210

Failed to ensure 8 of 8 sampled residents received medications as prescribed; MARs were not updated, readings were signed simultaneously for different times, and meds were consistently administered late.

Reporting abuse and neglectWAC 388-78A-2630Corrected Aug 16, 2024

Facility failed to notify the Complaint Resolution Unit of reported allegations of verbal abuse/inappropriateness by a staff member toward a resident.

Food SanitationWAC 388-78A-2305-1Corrected Sep 4, 2024

Inadequate food handler credentials; moldy fruit and produce found; improper food storage.

Food SanitationWAC 388-78A-2305-1Corrected Sep 4, 2024

Staff food handling violations.

Intermittent Nursing ServicesWAC 388-78A-2310-2-cCorrected Sep 4, 2024

Non-compliance with medication assessment/self-administration requirements.

Food sanitationWAC 388-78A-2305Corrected Aug 16, 2024

Observed rotten fruit (moldy oranges and rotting apples) in dry storage and freezer-burned, undated/unlabeled food items in freezer and refrigerator.

Service agreement planningWAC 388-78A-2130Corrected Aug 16, 2024

Failed to update negotiated service agreements to address medication administration needs and self-administration status for residents.

Jul 23, 2024Enforcement
$700.00Report

Civil fine of $700.00 imposed. Deficiency was previously cited on March 29, 2024, December 15, 2023, and September 1, 2023.

Training and home care aide certification requirementsWAC 388-78A-2474 (2)(d)

The licensee failed to ensure two staff completed Cardiopulmonary Resuscitation (CPR) and First Aid training within 30 days of their date of hire. This is a recurring deficiency.

What are the CPR and first-aid training requirements?WAC 388-112A-0720 (2)(a)

The licensee failed to ensure two staff completed Cardiopulmonary Resuscitation (CPR) and First Aid training within 30 days of their date of hire. This is a recurring deficiency.

Jul 15, 2024Investigation

A follow-up inspection on 09/05/2024 determined that deficiencies 42547 and 46723 (WAC 388-78A-2474-2-b, 388-112A-0081-1, and 388-78A-2150-1) were corrected.

COVID-19 training requirements for long-term care workersWAC 388-112A-0081

Facility failed to ensure 2 of 4 staff completed 70-hour basic training within 120 days of hire.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure staff hired on or after January 7, 2012 met required long-term care worker training requirements.

Signing negotiated service agreementWAC 388-78A-2150

Facility failed to ensure Negotiated Service Agreements (NSA) were signed annually by 5 of 5 residents reviewed.

Jul 15, 2024Inspection

A follow-up inspection on 09/05/2024 (Compliance Determination 46723) found all previously cited deficiencies (WAC 388-78A-2474-2-b, WAC 388-112A-0081-1, WAC 388-78A-2150-1) to be corrected.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Jul 15, 2024

Facility failed to ensure staff met basic training requirements, putting all 66 residents at risk for compromised care.

Signing negotiated service agreementWAC 388-78A-2150Corrected Jul 15, 2024

Facility failed to ensure Negotiated Service Agreements (NSA) were signed annually for 5 of 5 sampled residents.

Training requirements for workers hired during COVID-19 emergencyWAC 388-112A-0081Corrected Jul 15, 2024

Facility failed to ensure 2 of 4 staff completed 70-hour basic training within 120 days of hire date.

Jul 9, 2024Investigation

A follow-up inspection on 2024-08-13 (Compliance Determination 45556) verified that the deficiencies for WAC 388-78A-2660-1 and RCW 70.129.050 were corrected.

Resident rightsWAC 388-78A-2660Corrected Jul 9, 2024

The facility failed to maintain privacy and confidentiality of a resident's medical records by sharing protected health information with an incorrect person due to the use of outdated emergency contact information.

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References & Resources

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