Reviewer concerns include understaffing and high staff turnover (mentioned by 5 reviewers) — investigate before committing.
based on 17 Google reviews

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Reviewer feedback for Woodway Senior Living suggests areas to investigate further. Common concerns include: understaffing and high staff turnover (mentioned by 5 reviewers), unprofessional or rude staff behavior (mentioned by 3 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Woodway Senior Living presents a polarized environment where recent reviews are overwhelmingly negative, citing significant concerns regarding staff professionalism, medication safety, and facility cleanliness. While a few residents and staff members praise recent leadership changes and the activities program, these positive sentiments are heavily outweighed by reports of neglect, poor dining quality, and high staff turnover.
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Key Review Excerpts
“We have a NEW director who is making positive changes. Our Activities Director has organized a fantastic Activities program and we have friendly residents who work to make things better.”
“We had several issues from staff not checking on her for meals to medication being left in her room, which I had even found someone else's medication in her room at one point.”
“Rose at the front desk is extremely incompetent and unprofessional. I was here to as a few simple and basic questions and information about the facility and was met with rudeness, no information and no sense of customer service.”
Source: WA Dept. of Social & Health Services
Inspection on 04/21/2026 resulted in 'Disapproved' status. A follow-up inspection on 06/02/2026 confirmed that all violations were corrected.
Missing documentation for monthly 30-second activation tests.
Missing documentation for annual 90-minute power tests.
Unrepaired holes found in the ceiling of a janitor closet, ceiling of a wheelchair room, and a fire rated wall in the 2nd floor laundry room.
Facility failed to prohibit smoking, vaping, or similar activities within 25 feet of entrances, exits, operable windows, and vents.
Two extension cords used as permanent wiring in the maintenance office.
Multiple emergency egress lights failed test button activation.
Missing documentation for monthly carbon monoxide detector testing.
Missing documentation for monthly fire extinguisher maintenance since December 2025.
Power strip plugged into another power strip in the maintenance office.
Missing annual fire alarm testing documentation; heat detector in laundry room covered with paper towels.
Missing documentation for smoke detector sensitivity testing.
Missing annual fire door inspection documentation; multiple fire doors blocked open or damaged.
Facility unable to provide documentation for 12 months of semi-annual hood cleanings.
Unsealed floor penetrations for cables in the maintenance office and 2nd floor storage room.
Missing documentation for hydrostatic testing of Fire Department Connection.
No documentation for annual fire resistance rated construction material inspection.
Missing documentation for semi-annual kitchen suppression system servicing.
Missing documentation for annual, 5-year, 3-year, forward flow, and quarterly sprinkler inspections.
Missing documentation for twelve required fire drills (specific shifts/quarters missing).
Deficiency was previously cited on 10/29/2025. Follow-up inspection on 05/19/2026 found no deficiencies.
The facility failed to obtain medication in a timely manner, resulting in a resident missing doses and being hospitalized for withdrawal symptoms from Clonazepam.
A follow-up letter dated 12/31/2025 states that the follow-up inspection on 12/31/2025 found no remaining deficiencies.; This letter serves as a notice that the facility did not meet requirements following a full inspection on 10/29/2025. The facility is required to submit a Plan/Attestation Statement within 10 calendar days of receipt.
The facility failed to ensure 4 of 5 sampled staff members met training requirements, specifically regarding facility orientation and CPR/first-aid certification.
The facility failed to follow required timelines for TB skin testing for 5 of 14 sampled staff members, placing residents at risk of exposure.
The facility failed to obtain prescribed medications for 6 of 9 residents, resulting in missed doses and medical risk. Staff stated this was due to a transition between pharmacies.
The facility failed to have current exams and vaccinations for three pets residing in the facility.
The inspection report dated 03/04/2025 showed multiple deficiencies. A follow-up inspection on 04/07/2025 confirmed that all violations had been corrected.
Multiple exit signs on the 1st floor have broken test buttons; exit sign near dining room stairs not illuminated on normal power.
Portable fire extinguisher near 302 was obstructed by carts.
Facility unable to provide documentation that the annual fire resistance rated construction material inspection has been completed.
Emergency egress light in the northwest stairwell failed to illuminate when the test button was pressed.
Facility unable to provide documentation for monthly carbon monoxide detector testing; missing records for Feb 25, Nov 24, Aug 24, Jul 24, Jun 24, Mar 24.
Facility unable to provide documentation for completion of 12 planned and unannounced fire drills in the previous 12 months; multiple shifts missing for quarters 1-4.
Facility unable to provide documentation that the Fire Department Connection has been hydrostatically tested in accordance with NFPA 25.
Facility unable to provide documentation for the annual 90-minute power test for emergency lights.
Facility unable to provide documentation for required smoke detector sensitivity testing.
Facility unable to provide documentation for monthly 30-second activation test for emergency lights; missing records for Feb 25, Nov 24, Aug 24, Jul 24, Jun 24, Mar 24.
Follow-up inspection on 2024-12-11 confirmed that these deficiencies were corrected. The document set includes both the initial Statement of Deficiencies and the follow-up letter confirming correction.
The facility failed to notify and consult with the resident's legal guardian when the resident had a significant health change and was relocated to a hospital.
The facility failed to release requested medical and personal records to the resident's legal representative in a timely manner.
Follow-up inspection found no deficiencies; previous deficiencies WAC 388-112A-0720-2-a and WAC 388-78A-2474-2-d were corrected.; References complaint number 88603.; Report spans pages 16-30. Includes multiple specific citations regarding resident safety, medication management, and facility operations.
Facility failed to notify the department within ten calendar days of a change in Executive Director.
Failure to maintain a safe, sanitary, and well-maintained environment. Observed issues: broken boxes, stained floors/walls, burnt-out lights, gouged doors, trash in drains, broken screens, dirty appliances, missing blinds, and rust.
Failed to ensure 2 of 6 sampled staff completed 70-hour basic training.
Failed to ensure 5 of 6 sampled staff had valid CPR/First Aid certification.
Facility failed to maintain resident units properly, including improper use of units for storage and lounge space, and lack of privacy in double-occupancy units.
Failed to ensure 3 of 6 sampled staff completed required specialty training for dementia/mental illness.
Three wet, dirty mops were found lying on the floor of a wash sink instead of being hung to air dry.
Facility failed to complete a character, competence, and suitability determination for an employee after receiving background check results requiring review.
Failed to ensure 5 of 6 sampled staff completed Orientation and Safety training prior to working with residents.
Failed to complete national fingerprint background checks for 4 of 6 sampled staff.
Failure to manage food service facilities properly due to improper mop storage leading to contamination risk.
Facility provided inaccurate information on Disclosure of Services regarding nursing staff availability.
Facility failed to document investigation actions and findings regarding allegations of financial exploitation.
Dietary Aide failed to practice proper handwashing and glove changing techniques while serving food, creating a risk of food-borne illness.
Dietary staff member was working with an expired food worker card.
Failed to ensure 6 of 6 sampled staff were screened for tuberculosis within three days of hire.
Facility failed to ensure staff were current on N-95 mask fit testing.
Facility failed to ensure medications were provided as prescribed, resulting in missed doses, late medication, and residents having unauthorized access to medications.
Failed to ensure 2 of 6 sampled staff completed required annual continuing education.
Facility failed to ensure medications were provided as agreed upon in the negotiated service agreement and lacked clarity on medication management codes in EMAR.
Facility failed to maintain premises free of hazards; a leaking freezer created a puddle with an electrical power strip on top, posing a risk to staff.
Letter confirms that the follow-up inspection on 09/04/2024 found no new deficiencies and all listed citations from previous investigations were verified as corrected.; References complaint numbers 125373, 125677, 128410, 128635, 131401, 131007, 131539, 131749.; The document spans multiple pages covering findings for Resident 1, Resident 2, and Resident 6.
Improper storage of food items, lack of labeling/dating.
Dietary staff lacked required food handler credentials.
Facility failed to report elevator outage to state hotline.
Issues with service agreements regarding medication administration.
Staff food handling violations.
Failed to provide intermittent nursing services for 2 of 2 diabetic residents, placing them at risk regarding glucose testing and insulin injections.
Non-compliance with medication assessment/self-administration requirements.
Unlabeled and undated food items in refrigerator/freezers.
Inadequate food handler credentials; moldy fruit and produce found; improper food storage.
Failed to ensure 8 of 8 sampled residents received medications as prescribed; MARs were not updated, readings were signed simultaneously for different times, and meds were consistently administered late.
Failure to report an incident where a staff member yelled at a resident.
Facility failed to label multiple food items in 4 of 4 kitchen storage units and resident snack refrigerators with dates for use or removal.
Facility failed to notify the DSHS hotline when the only elevator was out of service, preventing resident mobility.
Observed rotten fruit (moldy oranges and rotting apples) in dry storage and freezer-burned, undated/unlabeled food items in freezer and refrigerator.
Facility failed to notify the Complaint Resolution Unit of reported allegations of verbal abuse/inappropriateness by a staff member toward a resident.
Non-compliance with nursing service requirements.
Multiple incidents of medications being provided significantly late.
Facility allowed medication technicians to perform insulin administration and glucose monitoring without proper nurse delegation training and documentation; staff and administration were unaware of delegation status for residents.
One kitchen staff member lacked a valid Washington State approved food handler's permit (held an unapproved online certificate).
Failed to update negotiated service agreements to address medication administration needs and self-administration status for residents.
Civil fine of $700.00 imposed. Deficiency was previously cited on March 29, 2024, December 15, 2023, and September 1, 2023.
The licensee failed to ensure two staff completed Cardiopulmonary Resuscitation (CPR) and First Aid training within 30 days of their date of hire. This is a recurring deficiency.
The licensee failed to ensure two staff completed Cardiopulmonary Resuscitation (CPR) and First Aid training within 30 days of their date of hire. This is a recurring deficiency.
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17 reviews from families & visitors
Official Website
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WA DSHS — View Official Record
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