Holly Community Services Whatcom
Families consistently rate this highly — reviewers highlight welcoming and comfortable environment. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
This facility offers a highly accessible, income-based housing model with a welcoming atmosphere and well-maintained grounds. However, families should be aware of recent feedback regarding management professionalism and should schedule a tour to observe staff-resident interactions firsthand.
Google Reviews
Google Reviews
10 reviews on Google“Holly Community Services Whatcom receives praise for its welcoming environment and inclusive, income-based housing model that provides essential utilities and services. However, some residents have noted concerns regarding the professionalism of facility management despite the kindness of the direct care staff.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and comfortable environment
- Well-maintained facility
- Inclusive income-based rent structure
- Attentive and kind direct care staff
Concerns
- Lack of management professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the inclusive income-based rent structure here, how does the facility ensure consistent quality of care and resources for all residents regardless of their financial plan?
- 2I’ve read such positive feedback about your direct care staff being kind and attentive; how do you foster that supportive culture within your team?
- 3Could you walk me through the leadership structure and how you handle communication or concerns when family members need to reach management?
- 4What does a typical day look like for residents in terms of social engagement and community activities within the home?
- 5In the event of a medical emergency, what is your protocol for coordinating care and notifying family members?
- 6How do you maintain the facility to ensure it stays as comfortable and well-kept as the current residents describe?
Personalized based on this facility's data
Key Review Excerpts
“The builing is older but it's very well maintained. It's a comfortable enviroment and I always look forward to visiting.”
“You get free wifi, utilities, electricty, heat, free food, free bathing supplies, and possibly free clothes, free phone to use, and also there is no curfew . Rent is based on income!”
“While the people of staff are perfectly kind and helpful, the professionalism of one of the facility managers leaves something to be desired.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Sep 7, 2022Inspection
Follow-up inspection on 11/30/2023 (documented in a separate provided letter) confirmed WAC 388-101D-0170-3-a was corrected.
Provider failed to maintain household hot water temperatures at or below 120 degrees Fahrenheit for three sampled clients (Client 2, 4, and 5).
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit avilacare.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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