Woodland Terrace
Families consistently rate this highly — reviewers highlight warm and caring staff members. Schedule a visit to confirm the fit.
based on 73 Google reviews
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What this means for your family
Woodland Terrace offers a beautiful, clean environment with a staff that is widely regarded as exceptionally kind and caring. However, families should closely monitor communication regarding medical changes and verify the specific level of support available if your loved one requires a transition from independent to assisted living.
Google Reviews
Google Reviews
73 reviews analyzed“Woodland Terrace is widely praised by families for its exceptionally kind, attentive, and welcoming staff, as well as its clean and beautiful campus. However, one highly critical review raised serious concerns regarding a lack of communication during a medical emergency and a perceived lack of support when transitioning to assisted living services.”
Quality Themes
Tap a score for detailsStrengths
- Warm and caring staff members
- Clean and well-maintained facilities
- Beautiful and welcoming campus environment
- Engaging resident activities like live music
Concerns
- Failure to communicate medical emergencies to family
- Lack of support during transition to assisted living levels of care
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much care goes into responding to feedback from families; how does the management team stay in touch with families regarding day-to-day updates?
- 2We love the beautiful campus layout; could you tell us more about how the outdoor spaces are used for resident relaxation?
- 3With such a great reputation for live music and engagement, what does a typical weekly activity calendar look like for the residents?
- 4In the event of a medical emergency or a sudden change in health, what is your specific protocol for notifying the family immediately?
- 5As my loved one adjusts to the assisted living lifestyle, what kind of support or transition programs do you have in place to help them settle in?
- 6The facility looks incredibly well-maintained; how often are the common areas and resident rooms deep-cleaned?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Woodland Terrace are the best! Very attentive, kind and caring. My mother’s room and the whole place was neat and clean. They seem to always have some activity going on for the residents.”
“The staff is amazing with their residents on first shift in the memory care unit ❤️❤️❤️”
“I had a nice visit with my mom today at Woodland Terrace. And I also had a great conversation with Kay, who works in the Arboretum. Kay shared some information to help me understand the medication distribution process for the patients.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 19, 2024Follow-up
The facility failed to maintain an environment free of hazards in the special care unit (SCU). Specifically, cleaning products and personal care products, such as disposable razors, were accessible to residents.
Mar 13, 2024Complaint
The facility failed to ensure food services complied with sanitation rules regarding the storage and preparation of food. Observations revealed a black fuzzy substance on walls and bottled water, dirty shelving, and debris and standing water on the floor of the walk-in cooler. Additionally, significant ice build-up was noted on the shelving and food packages within the walk-in freezer.
Jan 25, 2024Follow-up
The facility failed to maintain an environment free of hazards in the special care unit (SCU). Specifically, cleaning products and personal care hygiene products, such as soaps, wipes, and lotions, were left accessible to residents in a shared bathroom.
Jan 25, 2024Follow-up
The facility failed to maintain an environment free of hazards in the Special Care Unit (SCU). Specifically, cleaning products, disposable razors, and various personal care products were found accessible to residents in unlocked cabinets and on counters. These items included hazardous materials such as flammable hair sprays and disinfecting wipes with warning labels regarding toxicity.
Feb 10, 2022Complaint
The facility failed to ensure documentation of tuberculosis (TB) testing and screening in accordance with required control measures for 3 of 5 sampled residents. Specifically, records for Residents #2, #4, and #5 lacked documentation of the required second step of the two-step TB skin test process.
Feb 14, 2018Other
The facility failed to maintain an accurate and current listing of residents with physician-ordered therapeutic diets. Specifically, for 2 of 6 residents sampled, the dietary picture board did not reflect required dietary restrictions, such as a 'no pork' order for one resident.
Feb 14, 2018Other
The facility failed to maintain an accurate and current listing of residents with physician-ordered therapeutic diets. Specifically, for two sampled residents, the dietary picture board did not reflect required dietary restrictions, such as a no pork diet and a no added salt diet, leading to potential errors in food preparation.
Mar 11, 2016Other
The facility failed to ensure that one of five sampled residents was tested for tuberculosis disease upon admission in compliance with required control measures. Specifically, Resident #4 had only one documented TB skin test on file, and there was no documentation of a second step or subsequent testing. The facility's tracking system for monitoring these tests was found to be incomplete.
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References & Resources
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Google Reviews
73 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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