Public Google reviewers rate this highly and often mention warm and caring staff members. Schedule a visit to confirm the fit.
based on 82 Google reviews
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Public Google reviewers rate Woodland Terrace highly. Reviewers highlight: warm and caring staff members, clean and well-maintained facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Woodland Terrace is widely praised by families for its exceptionally kind, attentive, and welcoming staff, as well as its clean and beautiful campus. However, one highly critical review raised serious concerns regarding a lack of communication during a medical emergency and a perceived lack of support when transitioning to assisted living services.
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Key Review Excerpts
“The staff at Woodland Terrace are the best! Very attentive, kind and caring. My mother’s room and the whole place was neat and clean. They seem to always have some activity going on for the residents.”
“The staff is amazing with their residents on first shift in the memory care unit ❤️❤️❤️”
“I had a nice visit with my mom today at Woodland Terrace. And I also had a great conversation with Kay, who works in the Arboretum. Kay shared some information to help me understand the medication distribution process for the patients.”
Source: NC Division of Health Service Regulation
The facility failed to maintain an environment free of hazards in the special care unit (SCU). Specifically, cleaning products and personal care products, such as disposable razors, were accessible to residents.
The facility failed to ensure food services complied with sanitation rules regarding the storage and preparation of food. Observations revealed a black fuzzy substance on walls and bottled water, dirty shelving, and debris and standing water on the floor of the walk-in cooler. Additionally, significant ice build-up was noted on the shelving and food packages within the walk-in freezer.
The facility failed to maintain an environment free of hazards in the special care unit (SCU). Specifically, cleaning products and personal care hygiene products, such as soaps, wipes, and lotions, were left accessible to residents in a shared bathroom.
The facility failed to maintain an environment free of hazards in the Special Care Unit (SCU). Specifically, cleaning products, disposable razors, and various personal care products were found accessible to residents in unlocked cabinets and on counters. These items included hazardous materials such as flammable hair sprays and disinfecting wipes with warning labels regarding toxicity.
The facility failed to ensure documentation of tuberculosis (TB) testing and screening in accordance with required control measures for 3 of 5 sampled residents. Specifically, records for Residents #2, #4, and #5 lacked documentation of the required second step of the two-step TB skin test process.
The facility failed to maintain an accurate and current listing of residents with physician-ordered therapeutic diets. Specifically, for two sampled residents, the dietary picture board did not reflect required dietary restrictions, such as a no pork diet and a no added salt diet, leading to potential errors in food preparation.
The facility failed to maintain an accurate and current listing of residents with physician-ordered therapeutic diets. Specifically, for 2 of 6 residents sampled, the dietary picture board did not reflect required dietary restrictions, such as a 'no pork' order for one resident.
The facility failed to ensure that one of five sampled residents was tested for tuberculosis disease upon admission in compliance with required control measures. Specifically, Resident #4 had only one documented TB skin test on file, and there was no documentation of a second step or subsequent testing. The facility's tracking system for monitoring these tests was found to be incomplete.
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