Woodland Heights
Families consistently rate this highly — reviewers highlight clean and beautiful facility environment. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
This facility offers a beautiful and clean environment with a staff that many find incredibly dedicated. However, families should investigate the facility's protocols for night-time security and responsiveness to call bells, as past issues with medical care and late-night accessibility have been noted.
Google Reviews
Google Reviews
16 reviews on Google“Woodland Heights is praised by long-term residents and visitors for its beautiful, clean environment and friendly, dedicated staff. However, families should be aware of serious historical concerns regarding medical care quality and responsiveness to call bells, as well as recent reports of difficulty accessing the facility during late-night hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean and beautiful facility environment
- Friendly and dedicated staff members
- High-quality therapy services
- Welcoming atmosphere for residents
Concerns
- Slow response to call bells
- Difficulty with facility access/reception at night
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The facility looks beautiful and very well-maintained; how do you ensure the common areas stay so inviting for residents?
- 2We've heard wonderful things about the dedication of your staff; how do you foster that welcoming atmosphere for new families?
- 3Since you offer high-quality therapy services, how do you coordinate those sessions with a resident's daily routine?
- 4What is the process for staff to respond to call bells during the overnight hours to ensure everyone is attended to quickly?
- 5How does the reception or security team manage facility access for family members visiting late in the evening?
- 6What is the best way for us to stay in regular communication with the care team regarding updates on our loved one?
Personalized based on this facility's data
Key Review Excerpts
“I’ve been a resident since August of 2021 but was a Williamsport resident for 71 years (prior to leaving in 2014) and saw this complex grow into a superior facility for those years. I left Williamsport in 2014 and was given the chance to move to Syracuse, NY or Louisville KY but chose to come back. So happy with my choice; I’m home!!!!”
“Food very good Therapy very good Bell answering often very bad Some of the staff are excellent Some of them need to retire They have lost their compassion My mother has a very bad bed sore now from her stay there Disappointed in doctor rhere alot but not sure he always has the best ideas but he is very dedicated”
“The facility was immaculate and the environment felt very welcoming. Every staff member I encountered was incredibly helpful and clearly dedicated to their work.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2025, Woodland Heights underwent 24 inspections, resulting in 10 clean reports and 36 recorded violations. Documented findings included issues with fire drill procedures, medication labeling, and maintenance tasks such as monitoring water temperatures and laundry lint buildup.
Jan 14, 2025Routine
A medication technician failed to document the administration of a scheduled dose of lorazepam on the Narcotic Medication Log Sheet.
Staff failed to correctly record the time of administration, logging the 8 am dose into the 7 am timeframe on the Medication Administration Record.
Oct 10, 2024Routine
The resident-home contract was not signed by the resident.
A resident bed enabler was observed uncovered, presenting a possible entrapment hazard.
A container of bacon in the walk-in refrigerator was not labeled or dated.
Two large dented cans of corn and peach pie filling were found in the dry storage area.
The fire drill log failed to indicate the number of residents in the home or the number of residents evacuated.
Feb 13, 2024Routine
The home failed to report a resident fall and subsequent ER evaluation to the Department within the required 24-hour timeframe.
A direct care staff person was not present in the home for a period of approximately 20 minutes.
The resident's support plan (RASP) was not updated to reflect recent falls in the home.
Sep 21, 2023Routine
The administrator could not provide the annual training for staff person A, with only 9 hours found for 2022.
The administrator could not provide the 2022 annual training for staff member A due to misplaced records.
The administrator could not provide the 2022 annual training for staff member A due to misplaced records.
An unlabeled and undated package of tator tots was found in the kitchen freezer.
Resident #1 had expired Tussin DM, and Preparation H was not listed on the resident's medication administration record.
Aug 25, 2022Routine
The resident-home contract for Resident #1 was not signed by the resident, and there was no documentation regarding refusal or inability to sign.
An enabler bar attached to a resident's bed was not covered, posing a potential limb entrapment risk.
A blood sugar monitor for Resident #3 had a dried red substance, appearing to be blood, on the front of the device.
Hot water temperature in Resident #4's bathroom measured 120.8 degrees Fahrenheit, exceeding the 120°F limit.
The emergency exit door on the first floor East End was difficult to open and required excessive force.
Aug 24, 2021Routine
The main kitchen's chest freezer for ice cream did not contain a thermometer.
An inhaler was used past the manufacturer's recommended 6-week open period, and another inhaler was not dated when opened.
A resident did not receive their scheduled 2:00 PM medication on 8/17/21.
A missed dose of medication was not reported to the resident, the resident's designated person, or the prescriber.
Jun 2, 2020OtherCleanReport
No deficiencies found during this inspection.
May 31, 2019Routine
Neither of the two staff persons on duty were certified in first aid.
A staff member hired on 6/16/15 did not receive medication self-administration training for the 2017-2018 training year.
Ownership & Operations
Who Operates This Facility
Williamsport Home, INC.
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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