Wisteria Place
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 55 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality memory care, as multiple reviewers highlight the deep compassion of the staff and the clean, beautiful environment. While the care is exceptional, you may want to verify the consistency of meal temperatures during your visit, as one instance of cold food was reported.
Google Reviews
Google Reviews
55 reviews analyzed“Wisteria Place is highly regarded by families for its compassionate memory care and a staff that treats residents with genuine kindness and dignity. While the facility is praised for its beautiful, clean, and home-like atmosphere, one reviewer noted an issue with food temperature.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facilities
- High-quality memory care environment
- Welcoming and professional administration
Concerns
- Food temperature issues
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses a rotating set of highly repetitive templates to respond to reviews. While they personalize the response by including the reviewer's name, they rarely reference the specific details or staff members mentioned in the text of the reviews.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your reviews; how does that same level of communication work between the staff and our family members?
- 2We have heard great things about the cleanliness of the facility, but we were wondering about the dining experience—specifically, how do you ensure meals are served at the ideal temperature for the residents?
- 3Since we are looking for consistent care, could you tell us more about your current staffing levels and how you ensure there is enough nursing support during the night shifts?
- 4What does a typical daily schedule look like for the residents, and are there specific activities tailored to those in the memory care unit?
- 5In the event of a medical emergency or a sudden change in health, what are the specific protocols the nursing team follows to ensure immediate care?
- 6How does the team approach personalized care for residents to ensure their individual preferences and routines are respected every day?
Personalized based on this facility's data
Key Review Excerpts
“My dad is 91 and recently transitioned to memory care at Wisteria Place, and I can’t say enough good things about the experience. From the very beginning, the staff has has been incredibly thoughtful and kind — not just in the care they provide, but in how they treat him as a person.”
“Once we all calmed down Mom is happy and relaxed. Having the dining room where she can see it from her door has prompted her to socialize more than she has in years. The staff is always quick to respond to any concerns and always treat Mom with kindness”
“Kudos to the custodians (they keep it clean and smelling great) to the seceratary (Kat) very nice and greets you and has the answer, and if doesnt have an answer she finds it. JB and the rest of the floor crew (CNAS, Med Aids, nurses) you guys are amazing and very helpful and kind and truly care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wisteria Place has significant concerns with 13 of 26 deficiencies triggered by family complaints, indicating ongoing problems that prompted external reports. The facility shows recurring issues with medication management, fire safety systems, and resident communication, with some problems persisting across multiple years despite corrections. While all deficiencies show correction dates, the pattern of repeated violations and high complaint rate suggests systemic challenges families should carefully evaluate.
Mar 4, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 31, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 30, 2025Routine10
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Jun 26, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jun 26, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nov 1, 2023Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Oct 31, 2025
$21,645
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
SOUTHERN OAKS HEALTHCARE LLC
KIMBERLY EICKHOLT--1
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 42 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit wisteriaplaceretirementliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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