Windcrest Health & Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and memory care, with many families praising the therapy and nursing teams. However, you should proactively verify their protocols for emergency notifications and ensure there is a clear line of communication with the unit manager.
Google Reviews
Google Reviews
67 reviews analyzed“Families considering Windcrest Health & Rehabilitation will find a facility highly praised for its compassionate nursing and physical therapy teams, particularly for post-surgery rehabilitation. While many reviewers highlight a clean, welcoming, and 'home-like' atmosphere, some families have reported serious concerns regarding communication during emergencies and lapses in housekeeping.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained environment
- Specialized dementia and memory care programs
Concerns
- Communication failures during medical emergencies (mentioned by 2 reviewers)
- Inconsistent housekeeping and cleanliness in common areas (mentioned by 2 reviewers)
- Issues with lost or stolen personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We are so impressed by the positive feedback regarding your nursing staff's compassion; how do you ensure that level of attentive care stays consistent across all shifts?
- 2What specific protocols do you have in place to ensure families are immediately and clearly notified if a medical emergency occurs with a resident?
- 3Since you offer specialized memory care, what kind of daily activities or sensory programs are available to keep residents engaged and stimulated?
- 4How does the housekeeping team manage the cleaning schedule for common areas to ensure the facility stays as well-maintained as the reviews suggest?
- 5What systems do you use to help residents keep track of their personal belongings and prevent items from getting misplaced?
- 6We noticed your high rating for physical and occupational therapy; how closely do the therapists work with the nursing staff to coordinate a resident's daily rehabilitation goals?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist are all on it wanting to make you better and make and sure you're going to be ok going home. On a scale to 1 to 10.i absolutely give everyone a 20.”
“My grandmother is at Windcrest and has received excellent care. Her dementia is progressing which has required her to move to several units to accommodate her changing needs. Each unit has taken great care of her and have communicated all concerns or updates to us.”
“My mother has been in Windcrest almost 1 year. We could not be more pleased with her care. At a pryor facility she was terrified of the staff, but here at Windcrest, she loves them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 34 measures
26
measures
4
measures
4
measures
Residents on antipsychotic medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents with depression symptoms
Residents needing more daily help over time
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered inspections revealing significant medication errors, inadequate care planning, and safety hazards. The most recurring issues involve medication management, fire safety systems, and infection control programs. While the facility has corrected all identified deficiencies, the pattern of complaints and serious medication safety concerns warrant careful consideration during any visit.
Mar 12, 2025Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 14, 2024Complaint6
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 14, 2024Routine3
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nov 30, 2022Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 14, 2024
$26,364
Ownership & Operations
Who Operates This Facility
Palo Pinto County Hospital District
for profit
ADVANCED HCS
AIMEE S AUSTIN
Chain Affiliation
Advanced Healthcare Solutions
30 facilities nationwide
Chain avg rating: 3.2/5 · Rank 10 of 30
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit ahstexas.com
Medicare data downloads
Original nursing home datasets
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