Windsor Quail Valley Postacute Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 97 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (52%)
- High RN turnover (60%)
Below average in Texas · Below recommended RN staffing · Below chain average · $52,036 in fines · Very few deficiencies
What this means for your family
This facility offers an excellent rehabilitation and physical therapy program that many families find transformative. However, you must be extremely vigilant regarding nursing care and hygiene, as multiple recent reports indicate serious lapses in basic patient needs and staffing responsiveness. If you choose this facility, we recommend frequent, unannounced visits to ensure your loved one's hygiene and call lights are being addressed promptly.
Google Reviews
Google Reviews
97 reviews on Google“Families considering Windsor Quail Valley will find a facility with a highly praised physical therapy and rehabilitation team, as well as several standout administrative and activity staff members. However, there are serious, recurring allegations regarding inadequate staffing levels, delayed response to call buttons, and instances of neglect regarding hygiene and wound care. While many long-term residents appear happy, recent reviews highlight significant concerns regarding patient safety and nursing attentiveness.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Friendly and compassionate administrative staff
- Engaging activities and programs for residents
- Clean and well-maintained environment
Concerns
- Inadequate staffing levels leading to delayed care (mentioned by 5 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 2 reviewers)
- Poor communication and slow response to call buttons (mentioned by 2 reviewers)
- Inconsistent cleanliness in certain areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to 5-star reviews, often naming specific staff members mentioned by the reviewer. For 1-star reviews, they use a consistent, professional template designed to move the conversation to a private email channel.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with feedback online; how does your team use resident and family input to improve daily care?
- 2We are really impressed by the reputation of your physical therapy and rehab services; can you tell us more about how the therapists work with residents to meet their mobility goals?
- 3How do you ensure that call buttons are answered promptly, especially during busy shifts when the floor is active?
- 4What specific steps are in place to ensure that personal hygiene and incontinence care are handled consistently and with dignity for every resident?
- 5Could you describe the variety of daily activities and social programs available to keep residents engaged and connected with one another?
- 6In the event of a medical emergency or a sudden change in health status, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team of Windsor Quail Valley is the best. They are dedicated to serve and they work miracles!”
“My husband needed 3 weeks of special medical care and was discharged. Although the facility has many long term nursing home patients, this staff was still completely qualified to administer all meds, respond to all immediate needs, provide physical therapy for strength building, and respond with patience to pain.”
“I found physical therapy to be amazing including the physical and emotional therapy from staff. Although the nursing assistant lacked on so many levels from loud conversations in the hallways about and including personal, other staff members.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 11 complaint-triggered deficiencies out of 17 total, indicating families have repeatedly filed reports about care problems. The most recurring issues involve medication management, daily care assistance, and infection control, with abuse/neglect violations found in 2024. While most deficiencies show correction dates, the frequency of family complaints and repeated problems in core care areas suggest potential ongoing quality concerns that warrant careful evaluation.
Dec 3, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 6, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 22, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 19, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 29, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jul 19, 2024
$15,642
Fine
Feb 29, 2024
$36,394
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
government
REGENCY IHS OF WINDSOR QUAIL VALLEY LLC
DEMON JOHNSON
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 41 of 67
Ownership & Management
Owners
Oakbend Medical Center
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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