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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 100 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
3 findings in latest survey
Windsor Quail Valley Postacute Healthcare has a middle-range Medicare overall rating. Strengths include exceptional physical therapy and rehab services. Some reviewers note concerns about inadequate staffing levels leading to delayed care (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families considering Windsor Quail Valley will find a facility with a highly praised physical therapy and rehabilitation team, as well as several standout administrative and activity staff members. However, there are serious, recurring allegations regarding inadequate staffing levels, delayed response to call buttons, and instances of neglect regarding hygiene and wound care. While many long-term residents appear happy, recent reviews highlight significant concerns regarding patient safety and nursing attentiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 103 analyzed
The owner provides highly personalized and warm responses to 5-star reviews, often naming specific staff members mentioned by the reviewer. For 1-star reviews, they use a consistent, professional template designed to move the conversation to a private email channel.
Personalized based on this facility's data
Key Review Excerpts
“The therapy team of Windsor Quail Valley is the best. They are dedicated to serve and they work miracles!”
“I found physical therapy to be amazing including the physical and emotional therapy from staff. Although the nursing assistant lacked on so many levels from loud conversations in the hallways about and including personal, other staff members.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of 11 complaint-triggered deficiencies out of 17 total, indicating families have repeatedly filed reports about care problems. The most recurring issues involve medication management, daily care assistance, and infection control, with abuse/neglect violations found in 2024. While most deficiencies show correction dates, the frequency of family complaints and repeated problems in core care areas suggest potential ongoing quality concerns that warrant careful evaluation.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jul 19, 2024
$15,642
Fine
Feb 29, 2024
$36,394
Oakbend Medical Center
government
REGENCY IHS OF WINDSOR QUAIL VALLEY LLC
DEMON JOHNSON
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 41 of 67
Owners
Oakbend Medical Center
Owner · Organization
Key personnel
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