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Strong Medicare quality ratings; public reviewers often praise recently renovated and clean facilities. Still worth an in-person visit.
based on 82 Google reviews
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Windsor Nursing and Rehabilitation Center of Edinburg has a strong overall Medicare rating. Public reviewers frequently mention: recently renovated and clean facilities and compassionate and attentive nursing staff. Review the component ratings and current source records before deciding.
Families generally praise this facility for its recent renovations, clean environment, and compassionate nursing staff. However, there are serious, highly critical allegations regarding neglect, safety, and insufficient staffing that should be investigated thoroughly.
Quality Themes
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Concerns
Rating Trends
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Distribution · 87 analyzed
The owner provides personalized responses that frequently mention specific staff members or details mentioned in the reviews. For negative feedback, they use a consistent template to acknowledge the concern and redirect the conversation to a private email channel.
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff, Sonya, and Rosa were so helpful from day one, as this was a very hard decision. My father suffered from dementia and was there for almost two years. They took great care of him.”
“The physical rehabilitation unit is amazing with. a realistic, individualized approach designed to meet your physical status and the prime ultimate goal of optimum mobility, strength, dexterity and independence.”
“WARNING: DO NOT TRUST THIS FACILITY WITH YOUR LOVED ONES. This place is dangerous. The staff are unprofessional, neglectful, and injuries are routinely covered up and labeled as “accidents.””
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Windsor Nursing and Rehabilitation Center shows recurring issues across multiple care areas over the past two years. The facility has persistent problems with infection control, medication management, and care planning that appear across three surveys from 2023-2025. One family filed a complaint regarding inadequate care planning. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during any visit.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Val Verde County Hospital District
for profit
REGENCY IHS OF EDINBURG MANOR LLC
GRISELDA QUINTERO
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 10 of 67
Owners
Val Verde County Hospital District
Owner · Organization
Regency Ihs of Edinburg Manor LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Leased Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Ihs Rehab LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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