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Strong Medicare quality ratings; public reviewers often praise compassionate and professional rehabilitation/therapy team. Still worth an in-person visit.
based on 285 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Windsor Arbor View has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and professional rehabilitation/therapy team and welcoming and helpful admissions process. Review the component ratings and current source records before deciding.
Windsor Arbor View is highly regarded for its exceptional rehabilitation and nursing staff, with many families praising the compassion and professionalism of the therapy team. While the facility is frequently noted for being clean and welcoming, some reviewers have raised serious concerns regarding inconsistent response times to call buttons and the quality of food during night and weekend shifts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 215 analyzed
The owner provides highly personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the owner uses a consistent template to acknowledge the concern and invite private resolution via email.
Personalized based on this facility's data
Key Review Excerpts
“I recommend Windsor Arbor view for your loved one’s rehabilitation. There staff is amazing when I arrived I was scared and didn’t want to be there but thanks to the staff especially to these amazing nurses Daniela, Jackie, Giseth & Raquel they helped me feel welcomed and took very good care of me.”
“The only thing I did not like was that if you pressed the button for help, they would not come until perhaps half an hour later, with exception the names”
“Every nurse, rehab worker and even house keeping went out of their way to be helpful and pleasant. Really great staff.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple reports triggering inspections that found serious issues including failure to report suspected abuse and neglect. The facility shows recurring problems with care planning and assessments, accident prevention and safety, and infection control. While most deficiencies have correction dates, the pattern of complaints and repeat safety violations in recent surveys warrants careful consideration during visits.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
Sep 11, 2025
$8,281
Starr County Hospital District
for profit
REGENCY IHS OF WINDSOR ARBOR VIEW LLC
ANA REYES
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 21 of 67
Owners
Starr County Hospital District
Owner · Organization
218 Baltic Avenue LLC
Owner · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Leased Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
285 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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