Nursing HomeMedicaid

Windsor Nursing and Rehabilitation Center of Edinburg

Strong Medicare quality ratings; families often praise recently renovated and clean facilities. Still worth an in-person visit.

1505 S Closner Blvd, Edinburg, TX 78539|96 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 81 Google reviews

(956) 383-5656 Directions Website

Street View

Watch Windsor Nursing and Rehabilitation Center of Edinburg

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

The facility's recent renovations and highly praised nursing staff make it an attractive option for many. However, because there are recurring and severe allegations of neglect and staffing shortages, families should conduct unannounced visits and speak directly with current residents' families to verify safety standards.

Google Reviews

81 reviews on Google

“Families generally praise this facility for its recent renovations, clean environment, and compassionate nursing staff. However, there are serious, highly critical allegations regarding neglect, safety, and insufficient staffing that should be investigated thoroughly.”

Quality Themes

Tap a score for details

Strengths

Recently renovated and clean facilities
Compassionate and attentive nursing staff
Welcoming and homelike atmosphere
Effective physical rehabilitation services

Concerns

Allegations of neglect and safety risks (mentioned by 2 reviewers)
Insufficient staffing levels (mentioned by 2 reviewers)
Unprofessional communication/rudeness from office staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 86 analyzed

⚡20 reviews posted between May 22, 2024 – May 23, 2024 · 20 were 5-star

How They Respond to Reviews

100%response rate

Good

The owner provides personalized responses that frequently mention specific staff members or details mentioned in the reviews. For negative feedback, they use a consistent template to acknowledge the concern and redirect the conversation to a private email channel.

Questions for Your Tour

1We've heard wonderful things about how clean and recently renovated the facility is; could you show us some of the common areas where residents relax?
2Since we want to ensure our loved one is well-attended to, how do you manage care during shifts when the nursing team is at its busiest?
3We noticed the facility is very responsive to feedback from families; how does the administration typically communicate important updates or changes in care to us?
4What specific protocols are in place to ensure resident safety and prevent any accidents or falls during the night?
5Could you tell us about the daily activities and social events available to help residents stay engaged and connected with each other?
6How does the physical rehabilitation team work with residents to help them regain their strength and independence?

Personalized based on this facility's data

Key Review Excerpts

“The nursing staff, Sonya, and Rosa were so helpful from day one, as this was a very hard decision. My father suffered from dementia and was there for almost two years. They took great care of him.”

Long-term resident's family · 2025★★★★★

“The physical rehabilitation unit is amazing with. a realistic, individualized approach designed to meet your physical status and the prime ultimate goal of optimum mobility, strength, dexterity and independence.”

Rehab patient · 2020★★★★★

“WARNING: DO NOT TRUST THIS FACILITY WITH YOUR LOVED ONES. This place is dangerous. The staff are unprofessional, neglectful, and injuries are routinely covered up and labeled as “accidents.””

Family member · 2025★☆☆☆☆

Source: 81 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.27hrs

36%

Registered nurses for medical care

Total Nursing

3.06hrs

75%

All nurses + aides combined

Staff Turnover

55%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.3%

Better than Avg

Here

8.3%

19.5%

18.4%

Hidalgo

11.8%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.3%

Mixed vs Avgs

Here

2.3%

12.1%

2.5%

Hidalgo

0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility6.5%

Better than Avg

Here

6.5%

14.4%

16.1%

Hidalgo

11.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.9%

Better than Avg

Here

5.9%

15.3%

14.9%

Hidalgo

10.5%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility10.3%

Mixed vs Avgs

Here

10.3%

19.4%

14.2%

Hidalgo

9.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

96.9%

Hidalgo

98.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.7%

88.0%

Hidalgo

90.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

89.2%

Hidalgo

94.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

1.6%

1.5%

Hidalgo

3.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies

Near state avg (9.1)

1 complaint-triggered

Windsor Nursing and Rehabilitation Center shows recurring issues across multiple care areas over the past two years. The facility has persistent problems with infection control, medication management, and care planning that appear across three surveys from 2023-2025. One family filed a complaint regarding inadequate care planning. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during any visit.

Aug 28, 2025Routine9 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0221Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide rooms that can be unlocked from inside without a key.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Sep 19, 2024Complaint1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jul 24, 2024Routine5 findings

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Apr 14, 2023Routine5 findings

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Val Verde County Hospital District

Organization Type

for profit

Management Company

REGENCY IHS OF EDINBURG MANOR LLC

Administrator

GRISELDA QUINTERO

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 10 of 67

Ownership & Management

Owners

Val Verde County Hospital District

Owner · Organization

100%

Regency Ihs of Edinburg Manor LLC

Owner · Organization

Csv Rhea Management Holdco, LLC