Nursing HomeMedicaid Investigative

Windsor Nursing and Rehabilitation Center of Alice

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

606 Coyote Tr, Alice, TX 78332|136 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 39 Google reviews

(361) 664-5479 Directions Website

Street View

Watch Windsor Nursing and Rehabilitation Center of Alice

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low staffing rating (2/5 stars)
Above-median deficiencies (11 vs median 8.0)

Above average in Texas · Critically understaffed (RN) · Low staff turnover (stable workforce) · $8,281 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility shows a strong upward trend in quality, with recent reviews highly praising the rehabilitation and nursing teams. However, families should remain vigilant regarding fall prevention and ensure that communication protocols are clearly established for your loved one's care.

Google Reviews

39 reviews analyzed

“Families can expect high-quality rehabilitation services and a nursing staff that many reviewers describe as exceptionally caring and attentive. However, there are serious historical concerns regarding patient safety, specifically regarding falls, and some reports of poor communication from staff during critical times.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical therapy and rehabilitation
Clean and well-maintained facilities
Professional and helpful administration

Concerns

Patient safety and fall prevention (mentioned by 2 reviewers)
Staffing levels and training (mentioned by 2 reviewers)
Communication with families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

How They Respond to Reviews

100%response rate

Good

The owner provides highly personalized responses to positive reviews, often mentioning specific staff members or details from the text. For negative reviews, the owner uses a consistent professional template to acknowledge concerns and provide direct contact methods for resolution.

Questions for Your Tour

1I noticed the administration is very active in responding to feedback; how do you typically keep families updated on a loved one's daily care and changes in their health?
2What specific protocols do you have in place to ensure resident safety and prevent falls within the facility?
3With the rehabilitation services being a highlight here, could you tell me more about how the physical therapy team works with residents to meet their mobility goals?
4Could you describe the daily meal schedule and how much input residents have regarding their dining options?
5How is the nursing team structured during the night shifts to ensure everyone receives attentive care around the clock?
6What kind of social activities or group outings are available to help residents stay engaged with the community?

Personalized based on this facility's data

Key Review Excerpts

“All the nurses and aides taking care of the residents and I would definitely bring my parents here when the time comes.”

Family member with medical background · 2023★★★★★

“My mom will not be going back to Windsor. They let her fall from her wheelchair and hit her head!”

Long-term resident's family · 2023★★★★★

“The real gem is the people that work there. My father was taken great care by the night staff and nurses.”

Long-term resident's family · 2023★★★★☆

Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.20hrs

27%

Registered nurses for medical care

Total Nursing

3.13hrs

76%

All nurses + aides combined

Staff Turnover

35%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility1.5%

Better than Avg

Here

1.5%

15.4%

9.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

2.5%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility21.8%

Worse than Avg

Here

21.8%

15.3%

14.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility22.6%

Worse than Avg

Here

22.6%

19.5%

18.4%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility6.0%

Worse than Avg

Here

6.0%

5.3%

3.2%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility98.2%

Better than Avg

Here

98.2%

95.5%

98.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility88.4%

Mixed vs Avgs

Here

88.4%

81.8%

89.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility83.6%

Mixed vs Avgs

Here

83.6%

79.7%

88.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.7%

Worse than Avg

Here

1.7%

1.6%

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies

3penalties

Above state avg (9.1)

12 complaint-triggered

$8,281 in fines

Families have filed multiple complaints against this facility, with 12 of 28 deficiencies stemming from family reports about serious issues including abuse prevention failures and safety hazards. The facility has recurring problems with infection control, care planning, accident prevention, and medication management that persist across multiple surveys from 2022 through 2025, indicating ongoing quality concerns that require correction dates rather than sustained compliance.

Mar 3, 2026Complaint1 finding

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Dec 9, 2025Complaint1 finding

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 3, 2025Complaint3 findings

0600Severe

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689SevereCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0607ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Feb 26, 2025Routine9 findings

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0741MinorCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0521Minor

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jan 3, 2025Complaint1 finding

0689Severe

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 7, 2023Complaint3 findings

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908ModerateCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Jul 3, 2025

$9,113

Fine

Jul 3, 2025

$14,069

Fine

Jan 3, 2025

$8,281

Ownership & Operations

Who Operates This Facility

Owner / Operator

Uvalde County Hospital Authority

Organization Type

for profit

Management Company

REGENCY IHS OF ALICE LLC

Administrator

VICTORIA BREEDEN

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 24 of 67

Ownership & Management

Owners

Uvalde County Hospital Authority

Owner · Organization

100%

Regency Ihs of Alice LLC

Owner · Organization

Boehm, Veronica

Owner

Breeden, Victoria

Owner

Cantu, Sergio

Owner

Sanchez, Mariola

Owner

Csv Rhea Management Holdco, LLC