The Premier Snf of Alice
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 23 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality rehabilitation and compassionate memory care in a modern, clean environment. While the staff and therapy teams are highly rated, you may want to inquire about the admissions process to ensure your specific needs and insurance coverage are accommodated.
Google Reviews
Google Reviews
23 reviews analyzed“Families considering The Premier SNF of Alice can expect a modern, exceptionally clean facility with highly praised therapy and nursing staff. While most reviewers highlight the compassionate, family-like care and beautiful room layouts, one reviewer raised concerns regarding the fairness of the admissions process.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Modern, clean, and beautiful facility
- Excellent rehabilitation and therapy services
- High-quality room amenities like private showers
Concerns
- Perceived bias in the admissions process
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how does the facility use resident and family input to improve day-to-day care?
- 2With 104 residents here, how do you ensure that each person receives consistent, personalized attention from the nursing staff during busy shifts?
- 3What specific steps are in place to ensure there is enough clinical staff available to meet everyone's needs, especially during the overnight hours?
- 4How does the facility manage medical emergencies or sudden changes in a resident's health status after the primary doctors have left for the day?
- 5What kind of daily activities or social events do you have planned to help residents stay engaged and connected with one another?
- 6Since you have a strong health inspection rating, could you tell me more about the protocols you use to maintain high standards of clinical care and safety?
Personalized based on this facility's data
Key Review Excerpts
“I can’t say enough good things about this facility. My dad was there for 19 months before he passed. Anytime I had a concern I could always call, text or email staffers to answer my questions. My mom is currently at the facility receiving rehabilitation. Everyone is friendly, physical therapists keep me posted on her progress and the nursing staff addresses my concerns. The facilíty is very clean.”
“The Premier of Alice Assisted Living Memory Care facility has been absolutely amazing! My father is so happy there! Their staff is wonderful. They have been super helpful, sweet and friendly to my father and our family! They have the best communication!”
“The nurses, Therapy department, and CNA were very accommodating to patient. If CNA could stay in the same wing, it would be most helpful for the patient, really get to know the needs of the patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in 6 complaint-triggered deficiencies over the inspection period. The facility shows recurring problems with care planning, food safety, and staffing requirements, with care planning issues appearing in three separate surveys from 2023 to 2025. While all deficiencies have correction dates from the provider, the pattern of repeated violations in core care areas and ongoing family complaints suggests persistent operational challenges.
Nov 29, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 14, 2025Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Feb 5, 2025Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 24, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 9, 2023Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 9, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
ALICE I ENTERPRISES, LLC
OSCAR FLORES
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 71 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit premierofalice.com
Medicare data downloads
Original nursing home datasets
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