Windsor Lane Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 34 Google reviews
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What this means for your family
This facility is primarily a nursing home that offers bariatric support, not a specialized weight-loss clinic; residents must be highly self-motivated to succeed. Families should be aware that the facility has faced significant public scrutiny regarding dietary oversight, so it is essential to discuss specific nutritional needs and care plans with the administration before admission.
Google Reviews
Google Reviews
34 reviews on Google“Windsor Lane Healthcare Center is a facility that specializes in bariatric rehabilitation, which has led to significant public controversy due to its portrayal on reality television. While some residents and family members praise the therapy department and friendly staff, many reviewers express deep frustration regarding the facility's dietary management and perceived lack of strict oversight for patients with food addictions. Prospective families should be aware that the facility is a nursing home rather than a weight-loss clinic, and experiences appear highly polarized based on individual expectations.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded therapy department
- Friendly and welcoming nursing aides
- Supportive environment for those motivated to reach personal goals
Concerns
- Lack of strict dietary control for patients with food addiction (mentioned by 7 reviewers)
- High staff turnover and reliance on agency aides (mentioned by 2 reviewers)
- Inadequate nutritional planning for diabetic residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on therapy goals, how do you coordinate with the therapy team to ensure residents stay motivated and engaged in their daily recovery?
- 2I noticed some feedback regarding dietary management; how do you handle specific nutritional needs for residents with diabetes or those requiring strict dietary supervision?
- 3How are you currently working to stabilize your staffing team and reduce the reliance on agency personnel to ensure consistent care for residents?
- 4With the current CMS health inspection ratings, what specific steps is the leadership team taking to address recent deficiencies and improve overall quality of care?
- 5I see that you engage with families online; what is your preferred method for keeping families updated on their loved one’s care and facility-wide changes?
- 6Can you walk me through how you plan and execute your daily activities, and how you ensure residents are encouraged to participate in them?
Personalized based on this facility's data
Key Review Excerpts
“The few long-term staff members are good. The contracted therapy department are the best, even with the poor equipment they are provided.”
“It’s a nursing home that has the ability to care for bariatric residents, it’s NOT a weight loss clinic. You have to put the work in yourself, 98%, but they will give you all the opportunities and work with you to make sure you have what you need to meet your goals.”
“The aides are great and do what they can and therapy department are amazing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 9 inspections, highlighting serious ongoing concerns about safety and care quality at Windsor Lane Healthcare Center. The facility shows persistent problems across multiple areas including accident prevention and safety hazards, medication management, and nutrition services, with deficiencies recurring from 2019 through 2024. While most issues are marked as corrected, the pattern of repeated safety violations and family complaints suggests systemic care challenges that warrant careful consideration.
Feb 27, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 10, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 25, 2024Routine21
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Environmental Deficiencies
Have enough backup water supply for essential areas of the nursing home.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Ownership & Operations
Who Operates This Facility
Windsor Lane Healthcare Center
for profit
Ownership & Management
Owners
Hereth, Jack
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit windsorlanehome.com
Medicare data downloads
Original nursing home datasets
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