Genoa Retirement Village
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 99 Google reviews

Watch Genoa Retirement Village
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Genoa Retirement Village has a strong reputation for rehabilitation and therapy services, but recent reports of staffing shortages and hygiene issues are concerning. We recommend that families conduct an unannounced visit and specifically ask about current nurse-to-patient ratios and their protocol for medication administration.
Google Reviews
Google Reviews
99 reviews on Google“Genoa Retirement Village receives high praise for its rehabilitation services, friendly staff, and engaging activities, with many families noting a warm, family-like atmosphere. However, recent reviews highlight serious concerns regarding staffing shortages, hygiene issues, and medication management errors that have caused distress for some families.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Warm, compassionate nursing staff
- Engaging activities and events
- Helpful administrative support
Concerns
- Staffing shortages leading to delayed care (mentioned by 2 reviewers)
- Medication management and hygiene concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a capacity of 68 residents, how do you ensure that each resident receives timely assistance, particularly during peak hours or shift changes?
- 2I noticed your rehabilitation program is highly regarded; could you explain how your team coordinates therapy goals with daily nursing care?
- 3Given the importance of precision in medication management, what specific protocols or double-check systems do you have in place to ensure accuracy for residents?
- 4I see your team is very active in planning events; what are some of the most popular activities that residents look forward to each week?
- 5How does your nursing team maintain consistent hygiene standards and monitor resident well-being throughout the day?
- 6I noticed your administrative team is very helpful; what is the best way for family members to communicate with you regarding their loved one's care or concerns?
Personalized based on this facility's data
Key Review Excerpts
“My dad, Larry, was at GRV for 80 days. He arrived immobile & was walking with the aid of a walker at his release. The therapists were patient & kindly persistent.”
“The staff here is truly amazing. They care for my dad and attend to his needs in a timely manner. The nurses, aides, physical therapists, and speech therapist genuinely care for his well-being, progress and overall health.”
“Horrible place for hospice. Never had enough staff for 1:1 care, had to call patients family in to help care for patients. Currently calling family for collections while we say goodbye to our grandmother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Genoa Retirement Village shows recurring deficiencies across multiple surveys, with fire safety systems, infection control, and medication management appearing most frequently as problem areas. A family filed a complaint in 2025 regarding incontinence care issues. While all violations have been corrected according to provider reports, the pattern of repeated problems in critical safety areas like sprinkler systems and exit accessibility suggests ongoing operational challenges that warrant careful consideration during your visit.
Jan 27, 2026Routine14
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Aug 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 4, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Apr 22, 2021Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Genoa Retirement Village
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 38 of 120 (Best)
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit genoahs.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Otterbein Portage Valley
6.5 miNursing Home · Pemberville, OH
The Gardens of St. Francis
9.1 miNursing Home · Oregon, OH
Windsor Lane Healthcare Center
9.5 miNursing Home · Gibsonburg, OH
Ayden Healthcare of Oregon
9.8 miNursing Home · Oregon, OH
Orchard Villa
10.1 miNursing Home · Oregon, OH
Arbors at Oregon
10.3 miNursing Home · Oregon, OH