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Nursing HomeMedicaid Top Rated

Genoa Retirement Village

Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.

300 Cherry St, Genoa, OH 4343068 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 99 Google reviews

5
4
3
2
1
Genoa Retirement Village Nursing Home in Genoa, OH — Street View
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What this means for your family

Genoa Retirement Village has a strong reputation for rehabilitation and therapy services, but recent reports of staffing shortages and hygiene issues are concerning. We recommend that families conduct an unannounced visit and specifically ask about current nurse-to-patient ratios and their protocol for medication administration.

Google Reviews

Google Reviews

99 reviews on Google
Genoa Retirement Village receives high praise for its rehabilitation services, friendly staff, and engaging activities, with many families noting a warm, family-like atmosphere. However, recent reviews highlight serious concerns regarding staffing shortages, hygiene issues, and medication management errors that have caused distress for some families.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean6.0Activities9.0Meds3.0MemoryN/AComms7.0Value8.0

Strengths

  • Effective rehabilitation therapy
  • Warm, compassionate nursing staff
  • Engaging activities and events
  • Helpful administrative support

Concerns

  • Staffing shortages leading to delayed care (mentioned by 2 reviewers)
  • Medication management and hygiene concerns (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.22017(6)5.02018(74)5.02023(7)3.72024(6)5.02025(10)

Distribution · 103 analyzed

5
97
4
3
3
0
2
0
1
3
36 reviews posted between Jan 22, 2018Feb 3, 2018 · 36 were 5-star
25 reviews posted between Jan 29, 2018Feb 3, 2018 · 25 were 5-star
23 reviews posted between Feb 13, 2018Feb 14, 2018 · 23 were 5-star

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With a capacity of 68 residents, how do you ensure that each resident receives timely assistance, particularly during peak hours or shift changes?
  • 2I noticed your rehabilitation program is highly regarded; could you explain how your team coordinates therapy goals with daily nursing care?
  • 3Given the importance of precision in medication management, what specific protocols or double-check systems do you have in place to ensure accuracy for residents?
  • 4I see your team is very active in planning events; what are some of the most popular activities that residents look forward to each week?
  • 5How does your nursing team maintain consistent hygiene standards and monitor resident well-being throughout the day?
  • 6I noticed your administrative team is very helpful; what is the best way for family members to communicate with you regarding their loved one's care or concerns?

Personalized based on this facility's data


Key Review Excerpts

My dad, Larry, was at GRV for 80 days. He arrived immobile & was walking with the aid of a walker at his release. The therapists were patient & kindly persistent.

Rehab patient's daughter · 2025★★★★★

The staff here is truly amazing. They care for my dad and attend to his needs in a timely manner. The nurses, aides, physical therapists, and speech therapist genuinely care for his well-being, progress and overall health.

Long-term resident's family · 2023★★★★★

Horrible place for hospice. Never had enough staff for 1:1 care, had to call patients family in to help care for patients. Currently calling family for collections while we say goodbye to our grandmother.

Hospice family member · 2024☆☆☆☆
Source: 99 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.06hrs
OK
Registered nurses for medical care
Total Nursing
3.38hrs
82%
All nurses + aides combined
Staff Turnover
18%
Lower is better (< 30% = good)
RN Turnover
7%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

1

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility27.9%
Mixed vs Avgs
Here
27.9%
US
12.1%
OH
28.2%
Ottawa
5.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
15.5%
OH
9.4%
Ottawa
17.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
15.3%
OH
6.9%
Ottawa
13.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
14.4%
OH
5.8%
Ottawa
9.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
19.4%
OH
21.6%
Ottawa
20.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility93.1%
Mixed vs Avgs
Here
93.1%
US
93.4%
OH
92.6%
Ottawa
97.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.2%
Mixed vs Avgs
Here
81.2%
US
81.8%
OH
78.4%
Ottawa
90.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.7%
Mixed vs Avgs
Here
82.7%
US
79.8%
OH
75.6%
Ottawa
86.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
OH
1.2%
Ottawa
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (10.1)
1 complaint-triggered

Genoa Retirement Village shows recurring deficiencies across multiple surveys, with fire safety systems, infection control, and medication management appearing most frequently as problem areas. A family filed a complaint in 2025 regarding incontinence care issues. While all violations have been corrected according to provider reports, the pattern of repeated problems in critical safety areas like sprinkler systems and exit accessibility suggests ongoing operational challenges that warrant careful consideration during your visit.

Jan 27, 2026Routine
14
0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Aug 7, 2025Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jan 4, 2024Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Apr 22, 2021Routine
6
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Genoa Retirement Village

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 38 of 120 (Best)

Ownership & Management

Owners

Continental Merger Sub LLC

Owner (parent company) · Organization

Northstar Healthcare Income INC

Owner (parent company) · Organization

Northstar Healthcare Income Operating Partnership Lp

Owner (parent company) · Organization

Trilogy Holdings Nt-Hci, LLC

Owner (parent company) · Organization

Key personnel

Keybank National Association5% or Greater Mortgage InterestCorbin, KathyW-2 Managing EmployeeFightmaster, LisaW-2 Managing EmployeeBarney, LeighOfficer / DirectorBryant, WilliamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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