Nursing HomeMedicaid

Otterbein Portage Valley

Strong Medicare quality ratings. Still worth an in-person visit before deciding.

20311 Pemberville Rd, Pemberville, OH 43450|50 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

2.0/5

based on 1 Google review

(419) 833-7000 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 64%

No Medicare penalties on record

Source: Medicare data

What this means for your family

Otterbein Portage Valley has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Review the component ratings and current source records before deciding.

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.89hrs

Registered nurses for medical care

Total Nursing

3.46hrs

84%

All nurses + aides combined

Staff Turnover

64%

Lower is better (< 30% = good)

RN Turnover

44%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

14.1%

6.1%

Wood

6.7%

Residents needing more daily help over time

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

13.9%

5.3%

Wood

5.8%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility31.9%

Worse than Avg

Here

31.9%

19.0%

21.4%

Wood

24.6%

Residents with depression symptoms

↓ Lower is better

This Facility17.9%

Mixed vs Avgs

Here

17.9%

12.8%

30.1%

Wood

23.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility16.7%

Better than Avg

Here

16.7%

19.5%

25.5%

Wood

26.8%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.7%

Better than Avg

Here

96.7%

93.5%

92.7%

Wood

89.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.7%

Better than Avg

Here

95.7%

82.0%

78.5%

Wood

71.5%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility86.5%

Better than Avg

Here

86.5%

79.8%

75.6%

Wood

74.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

1.2%

Wood

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

40findings in history

Latest survey: 7 · near OH avg (10.1)

14 complaint-triggered findings

This facility shows concerning patterns with 17 complaint-triggered deficiencies indicating families have filed reports about problems. The most recurring issues involve medication management errors, infection control failures, and resident safety hazards. Recent surveys through 2025 reveal persistent problems including pressure ulcer care, medication errors, and pain management, suggesting ongoing care quality concerns despite the facility's corrections of previous deficiencies.

Apr 15, 2026Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jun 18, 2025Routine7 findings

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 18, 2025Complaint2 findings

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 4, 2025Complaint3 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 23, 2025Complaint1 finding

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

Sep 10, 2024Complaint2 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0607Minimal · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Otterbein Portage Valley

Organization Type

nonprofit

Chain Affiliation

Chain Name

Otterbein Seniorlife

Chain Size

20 facilities nationwide

Chain avg rating: 2.8/5 · Rank 16 of 19

Ownership & Management

Owners

Otterbein Lsc, LLC

Owner · Organization

100%

Otterbein Home

Owner (parent company) · Organization

100%

Baker, Steve