Nursing HomeMedicaid

Otterbein Portage Valley

Strong Medicare quality ratings. Still worth an in-person visit before deciding.

20311 Pemberville Rd, Pemberville, OH 43450|50 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

2.0/5

based on 1 Google review

(419) 833-7000 Directions Website

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What this means for your family

Choosing Otterbein Portage Valley means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. While no facility is perfect, the clinical data here is encouraging.

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.91hrs

Registered nurses for medical care

Total Nursing

4.41hrs

All nurses + aides combined

Staff Turnover

64%

Lower is better (< 30% = good)

RN Turnover

54%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.3%

6.9%

Wood

13.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

14.4%

5.8%

Wood

12.5%

😔

Residents with depression symptoms

↓ Lower is better

This Facility17.6%

Mixed vs Avgs

Here

17.6%

12.1%

28.2%

Wood

10.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.3%

Worse than Avg

Here

28.3%

19.4%

21.6%

Wood

21.5%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility19.0%

Better than Avg

Here

19.0%

19.5%

25.4%

Wood

25.1%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility10.0%

Mixed vs Avgs

Here

10.0%

15.5%

9.4%

Wood

9.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.0%

Better than Avg

Here

94.0%

81.8%

78.4%

Wood

79.3%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility86.5%

Better than Avg

Here

86.5%

79.8%

75.6%

Wood

80.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Mixed vs Avgs

Here

1.3%

1.6%

1.2%

Wood

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies

Near state avg (10.1)

14 complaint-triggered

This facility shows concerning patterns with 17 complaint-triggered deficiencies indicating families have filed reports about problems. The most recurring issues involve medication management errors, infection control failures, and resident safety hazards. Recent surveys through 2025 reveal persistent problems including pressure ulcer care, medication errors, and pain management, suggesting ongoing care quality concerns despite the facility's corrections of previous deficiencies.

Apr 15, 2026Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jun 18, 2025Routine7 findings

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 18, 2025Complaint2 findings

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 4, 2025Complaint3 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 23, 2025Complaint1 finding

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

Sep 10, 2024Complaint2 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0607Minimal · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Otterbein Portage Valley

Organization Type

nonprofit

Chain Affiliation

Chain Name

Otterbein Seniorlife

Chain Size

19 facilities nationwide

Chain avg rating: 2.8/5 · Rank 16 of 19

Ownership & Management

Owners

Otterbein Lsc, LLC

Owner · Organization

100%

Otterbein Home

Owner (parent company) · Organization

100%

Baker, Steve