Windsor
Limited public data on Windsor. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 83 Google reviews
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What this means for your family
This facility offers exceptional, life-changing physical and speech therapy that has helped many patients regain independence. However, you must exercise extreme caution and perform your own due diligence regarding patient safety and staff conduct, as there are highly alarming reports of physical abuse and medication errors.
Google Reviews
Google Reviews
83 reviews on Google“Families seeking neuro-rehabilitation for stroke or TBI recovery often report life-changing physical progress and highly skilled therapy teams. However, there are serious, highly critical allegations regarding patient safety, staff conduct, and medication management that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and speech therapy results
- Compassionate and skilled nursing staff
- Effective specialized programs for TBI and stroke
- Supportive environment for long-term recovery
Concerns
- Serious allegations of patient abuse and physical assault by staff (mentioned by 2 reviewers)
- Unprofessional medication management and unprescribed changes
- Poor food quality and unhealthy food practices (mentioned by 2 reviewers)
- Inconsistent scheduling and lack of therapy continuity
Rating Trends
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Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much emphasis you place on rehabilitation; could you tell me more about how the physical and speech therapy programs are integrated into a resident's weekly routine?
- 2How does the nursing team manage medication administration and ensure that any changes to a resident's prescription are communicated clearly to the family?
- 3With the specialized programs you offer for TBI and stroke recovery, how do you ensure continuity of care and consistent scheduling for therapy sessions?
- 4Could you describe the dining experience here, specifically regarding how much input residents have in their meal planning and nutritional variety?
- 5What specific protocols are in place for monitoring resident safety and ensuring a secure, supervised environment during overnight hours?
- 6What kind of daily social activities or community outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I started going here last year for therapy where I was completely in a wheelchair and bed bond dependent on everyone for things but now I can walk independently i can dress myself”
“The level of care and treatment I received was top notch; and the caregivers were so great I wish I could have stayed for a year!”
“My husband was hit by a truck and had multiple fatal injuries. He went to 2 facilities before Nexus and was unable to be himself again. He went to Nexus and the miracle happened.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection in February 2022 identified issues regarding employee tuberculosis screening protocols. Previous inspections in 2019 noted deficiencies related to fire alarm and sprinkler system maintenance, all of which were documented as corrected.
Feb 24, 2022Routine
Health Code (2 violations)
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
Jul 2, 2019Routine
Life Safety Code (2 violations)
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
Ownership & Operations
Who Operates This Facility
Neurobehavioral Resources, Ltd
for profit
ERIN CASSIDY
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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