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Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 43 Google reviews
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Public Google reviewers rate Heritage Oaks Assisted Living and Memory Care highly. Reviewers highlight: compassionate and attentive care staff, beautiful, well-maintained grounds and courtyard. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Heritage Oaks is widely praised for its warm, inviting atmosphere and a dedicated care staff that treats residents with dignity. However, several families have raised serious concerns regarding management disorganization and inconsistent staffing levels, particularly in the kitchen and caregiving departments.
Quality Themes
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Concerns
Rating Trends
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Distribution · 49 analyzed
The owner provides highly personalized responses to positive reviews, frequently mentioning specific staff members and amenities named by the reviewer. For negative feedback, the owner avoids defensiveness and instead provides a direct line of communication to senior management.
Personalized based on this facility's data
Key Review Excerpts
“The care and compassion Bliss, Megan, Jessica, and the rest of the Heritage Oaks team show toward their residents is top notch. Beautiful community as well.”
“The facility seems nice on first glance but the management seems to fail on all accounts whether it’s by way of being understaffed or by being completely disorganized during events.”
“I have family there and we have really loved the attention giving and the courtyard is really nice! The facility is really comfortable!”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on March 06, 2024, showed no new violations. However, historical records from January 2020 indicate several Life Safety Code deficiencies regarding fire safety systems and building maintenance, all of which were marked as corrected.
Life Safety Code (6 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was implemented; and/or that all gas heating systems were documented
The facility failed to maintain the building free of accumulations of dirt, rubbish, dust, and hazards.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
903 Longmire Road Opco LLC
for profit
SAGORA SENIOR LIVING, INC
ASHLEY BRYAN
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43 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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