A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 166 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Zero findings in latest survey
The Brightpointe has a middle-range Medicare overall rating. Strengths include exceptional physical and occupational therapy. Some reviewers note concerns about slow nursing response times and ignored call lights (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Brightpointe is highly regarded for its exceptional physical and occupational therapy teams, which many families credit with significant recovery progress. While the facility is frequently praised for being modern, clean, and beautiful, there are serious, recurring allegations regarding nursing response times, medication errors, and inadequate hygiene care. Families should weigh the outstanding rehabilitation services against documented concerns regarding staffing levels and clinical oversight.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 154 analyzed
The owner provides highly personalized responses to detailed reviews, often echoing specific staff names and clinical successes mentioned by the reviewer. For negative feedback, the owner maintains a professional tone and provides specific contact methods for resolution.
Personalized based on this facility's data
Key Review Excerpts
“The rehab department has been absolutely amazing! From the moment you walk in, the team is professional, welcoming, and truly dedicated to helping every patient reach their goals.”
“The facility may be beautiful but patient care is way more valuable than a pretty lobby. Please do better with your patients care and treatment for them.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Brightpointe shows concerning patterns with families filing complaints that triggered inspections, resulting in deficiencies around care planning, nursing competency, and medication management across multiple surveys from 2023-2024. Issues with care planning and nursing staff competency have recurred in both complaint-driven and routine inspections, though the facility reports correcting each violation. While many deficiencies involve building safety systems rather than direct care, the repeated care-related problems warrant careful consideration during your visit.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Sep 21, 2023
$21,037
Payment Denial
Sep 21, 2023
50-day denial
Ph Ops of Conroe LLC
for profit
NA
CHRISTOPHER ROMNEY
Purehealth
8 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 6
Owners
Ph Ops of Conroe LLC
Owner · Organization
Bgaf Holdings LLC
Owner (parent company) · Organization
Kccj1 Holdings LLC
Owner (parent company) · Organization
Lbei Holdings LLC
Owner (parent company) · Organization
TX Nm Operations Holdings LLC
Owner (parent company) · Organization
Bell, Kevin
Owner (parent company)
Campion, Robert
Owner (parent company)
Gottesman, Atara
Owner (parent company)
Gottesman, Ava
Owner (parent company)
Gottesman, Boruch
Owner (parent company)
Gottesman, Eli
Owner (parent company)
Gottesman, Helene
Owner (parent company)
Gottesman, Talia
Owner (parent company)
Gottesman, Yaffa
Owner (parent company)
Gottesman, Zipora
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
166 reviews from families & visitors
Official Website
Visit brightpointe.yourpurehealth.com
Medicare data downloads
Original nursing home datasets
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