Strong Medicare quality ratings; public reviewers often praise exceptional physical therapy and rehab teams. Still worth an in-person visit.
based on 59 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Windsor Calallen has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical therapy and rehab teams and compassionate and dedicated individual nurses/cnas. Review the component ratings and current source records before deciding.
Families considering Windsor Calallen will find a facility with highly praised rehabilitation and therapy teams, as well as several standout individual caregivers. However, there are significant, recurring reports of severe understaffing, particularly at night, which has led to serious concerns regarding patient falls, hygiene neglect, and delayed medication administration.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
The owner uses highly personalized, warm, and appreciative language for positive reviews, often naming specific staff members mentioned. For negative reviews, they utilize a consistent, templated script to acknowledge the issue and invite further private discussion via email.
Personalized based on this facility's data
Key Review Excerpts
“I want to thank him deeply for everything he did for my Grandma during her time at the nursing home and during her transition into hospice care. I truly can’t express how much it meant to us that he was there always checking on her, the family, showing her so much love, and keeping her spirits up.”
“The rehab department is fantastic. She's now walking short distances with a specially equipped walker. She's come a long way.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed 16 complaints against this facility across recent years, triggering multiple inspections that revealed recurring problems with medication management, care planning, and infection control. The facility has consistently struggled with pharmaceutical services, showing repeated deficiencies in drug labeling, medication reviews, and medication errors across multiple surveys from 2023 through 2025. While all violations have been corrected according to provider dates, the persistent nature of these critical care issues suggests ongoing challenges in maintaining consistent quality standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 25, 2024
$4,823
Dewitt Medical District
for profit
REGENCY IHS OF WINDSOR CALALLEN LLC
FRANCISCO DOMINGUEZ, JR
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 13 of 67
Owners
Regency Ihs of Windsor Calallen, LLC
Owner · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Hg Opco 1, LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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