Villa Residential Care of Corpus Christi Northwest
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
This facility excels at creating a warm, home-like environment where staff members form deep emotional bonds with residents. However, families must be extremely vigilant regarding medical communication and monitoring, as there are documented instances of families not being notified of emergency hospitalizations or changes in health status.
Google Reviews
Google Reviews
19 reviews on Google“Families often praise the facility for its warm, family-like atmosphere and a staff that treats residents with deep compassion and respect. However, there are serious allegations regarding medical neglect and a lack of communication during emergencies that must be addressed. While many find the environment clean and comforting, some long-term perspectives suggest concerns regarding staffing levels and food availability.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Clean and well-maintained environment
- Welcoming, family-oriented atmosphere
- Strong rapport with long-term residents
Concerns
- Serious allegations of medical neglect and failure to notify doctors (mentioned by 2 reviewers)
- Lack of communication regarding emergency room visits
- Potential for understaffing and food shortages
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often referencing specific staff members or family members mentioned. For negative reviews, the owner attempts to move the conversation offline by providing direct contact information for the owner.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how would you describe the relationship between the leadership and the residents here?
- 2We want to make sure we are always in the loop, so what is your specific process for notifying family members if a resident needs to visit the emergency room or sees a doctor?
- 3How does the care team handle medical changes or urgent health needs during the night or over the weekend?
- 4We are looking for a place with a great dining experience; could you tell us more about the daily meal service and how you ensure there is always a variety of nutritious food available?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
- 6Since the facility has such a lovely, family-oriented atmosphere, how often are family members encouraged to visit or participate in community events?
Personalized based on this facility's data
Key Review Excerpts
“The Villa NW has the best team of caretakers. They treated my Nanny like the Queen she was to us all.”
“My sister has lived at Villa Northwest for over two years and is very happy there. She has dementia and often speaks her mind and they deal with her very well”
“I lost my best friend due to the neglect of this place. Yall failed her and her family.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on October 23, 2023, found no violations of state standards. However, an enforcement action was recorded on November 6, 2023, involving an administrative penalty regarding failure to notify physicians and responsible parties of unusual medication reactions.
Nov 6, 2023EnforcementPenaltyReport
Administrative Penalty — 553.261(a)(4)(A): The facility staff failed to immediately notify the resident's physician and responsible party of any unusual reactions to medications or treatments.
Oct 23, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Villa Quilt of Corpus Northwest Limited Partnership
for profit
ANGIE CUELLAR
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit villaassistedliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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