Windsor Atrium
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 259 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
Above average in Texas · Critically understaffed (RN) · Above average staffing · $37,457 in fines
What this means for your family
This facility is an excellent choice for patients needing intensive physical or occupational therapy, as the rehab team is frequently singled out for their skill. However, families should be proactive in checking on call-bell response times and verify that medication schedules are being strictly followed, as some reviewers have noted delays in assistance.
Google Reviews
Google Reviews
259 reviews on Google“Windsor Atrium is highly regarded for its exceptional physical and occupational therapy teams and its compassionate nursing staff. While many families praise the facility's cleanliness and the kindness of specific aides and nurses, there are recurring reports of slow response times to call buttons and occasional issues with food temperature and variety. The facility is a strong choice for rehabilitation, but families should monitor staffing levels during night shifts and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Professional and friendly administrative staff
Concerns
- Slow response times to call buttons (mentioned by 4 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
- Staffing shortages or understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 230 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that rely on a fixed set of phrases regarding 'compassionate care' and 'warm environments.' While the owner attempts to personalize by including the reviewer's name, the core message remains largely unchanged across all reviews.
Questions for Your Tour
- 1We noticed how much the administration values feedback through your high review response rate; how do you typically incorporate resident or family suggestions into your daily operations?
- 2The therapy teams here come highly recommended, so could you tell us more about how the physical and occupational therapists work with residents to maintain their mobility?
- 3How do you ensure that nursing staff are able to respond quickly to call buttons, especially during busier shifts or overnight?
- 4What steps are being taken to ensure consistent staffing levels so that every resident receives attentive care throughout the day?
- 5We've heard great things about how clean the facility is, but could you tell us a bit about how the dining experience is managed to ensure meals are always served at the right temperature?
- 6What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“All staff, CNAs/Nurses/Therapists/etc, were all so amazing and nice. Took amazing care of my grandfather during his short stay.”
“The therapy staff at Windsor Atrium is excellent. Nurses and CNAs are great too. Room is kept clean and staff is attentive to residents care.”
“The care my mother in law gets is great. The facility is clean. The biggest issue we have here is the parking”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Windsor Atrium shows concerning patterns with 39 deficiencies across 10 surveys, including 13 complaint-triggered violations where families filed reports. The facility has persistent issues with care planning, medication management, and treatment quality that recur across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the repeated nature of problems in core care areas suggests ongoing challenges with consistent quality care delivery.
Dec 9, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 29, 2025Routine12
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 21, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Aug 29, 2025
$8,457
Fine
Jun 27, 2024
$14,697
Ownership & Operations
Who Operates This Facility
Starr County Hospital District
for profit
REGENCY IHS OF WINDSOR ATRIUM LLC
MICHAEL CAMPOS
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 20 of 67
Ownership & Management
Owners
Starr County Hospital District
Owner · Organization
Regency Ihs of Windsor Atrium LLC
Owner · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Hg Opco 1, LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
259 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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