Nursing HomeMedicaid

Windsor Arbor View

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

218 Baltic Ave, Edinburg, TX 78539|120 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 277 Google reviews

(956) 316-2533 Directions Website

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What this means for your family

This facility is an excellent choice for rehabilitation, particularly due to their highly skilled physical and occupational therapy teams. However, families should closely monitor response times to call lights and verify that meal quality meets expectations, as these are the primary areas of reported inconsistency.

Google Reviews

277 reviews on Google

“Windsor Arbor View is highly regarded for its exceptional rehabilitation and nursing staff, with many families praising the compassion and professionalism of the therapy team. While the facility is frequently noted for being clean and welcoming, some reviewers have raised serious concerns regarding inconsistent response times to call buttons and the quality of food during night and weekend shifts.”

Quality Themes

Tap a score for details

Strengths

Compassionate and professional rehabilitation/therapy team
Welcoming and helpful admissions process
Clean and well-maintained environment
Attentive nursing and CNA staff

Concerns

Slow response times to call buttons, particularly during off-hours (mentioned by 2 reviewers)
Inconsistent food quality and variety (mentioned by 2 reviewers)
Allegations of neglect and lack of proper patient monitoring (mentioned by 2 reviewers)
Staffing shortages affecting care during weekends/nights (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 206 analyzed

178

⚡80 reviews posted between Aug 22, 2022 – Sep 1, 2022 · 79 were 5-star

⚡61 reviews posted between Aug 28, 2022 – Sep 1, 2022 · 60 were 5-star

⚡39 reviews posted between Aug 15, 2022 – Aug 27, 2022 · 38 were 5-star

How They Respond to Reviews

100%response rate

Good

The owner provides highly personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the owner uses a consistent template to acknowledge the concern and invite private resolution via email.

Questions for Your Tour

1It's wonderful to see how responsive the management is to feedback; how does the team currently work to ensure call button response times remain quick during the night and weekend shifts?
2We've heard great things about the rehabilitation team; could you tell us more about how the therapy staff works with residents to meet their specific mobility goals?
3Since the facility is so well-maintained and clean, what kind of daily activities or social outings are planned to keep residents engaged with one another?
4Could you walk us through the protocol for medical emergencies and how the nursing staff monitors residents during the late-night hours?
5We'd love to hear more about the dining experience—how do you approach menu variety and ensuring the food quality stays consistent for every meal?
6With the admissions process being so welcoming, what are the first steps we would take to ensure a smooth transition for our family member into the community?

Personalized based on this facility's data

Key Review Excerpts

“I recommend Windsor Arbor view for your loved one’s rehabilitation. There staff is amazing when I arrived I was scared and didn’t want to be there but thanks to the staff especially to these amazing nurses Daniela, Jackie, Giseth & Raquel they helped me feel welcomed and took very good care of me.”

Rehab patient · 2026★★★★★

“My wife spent 22 days in the hospital prior to coming to Windsor at Arbor View for care and rehabilation. When released from the hospital she came to Arbor and she was unable to stand up. She has been here a little over a week and is now standing up and walking. I can’t say enough about the excellent care she has received.”

Long-term resident's family · 2026★★★★★

“The only thing I did not like was that if you pressed the button for help, they would not come until perhaps half an hour later, with exception the names”

Long-term resident's family · 2025★★★★★

Source: 277 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.31hrs

41%

Registered nurses for medical care

Total Nursing

3.23hrs

79%

All nurses + aides combined

Staff Turnover

42%

Lower is better (< 30% = good)

RN Turnover

38%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility3.4%

Better than Avg

Here

3.4%

19.4%

14.2%

Hidalgo

9.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.3%

14.9%

Hidalgo

10.8%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility1.9%

Better than Avg

Here

1.9%

15.4%

9.4%

Hidalgo

15.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility2.4%

Better than Avg

Here

2.4%

14.4%

16.1%

Hidalgo

11.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.3%

Mixed vs Avgs

Here

1.3%

12.1%

2.5%

Hidalgo

0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.6%

Better than Avg

Here

10.6%

19.5%

18.4%

Hidalgo

11.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

79.7%

88.0%

Hidalgo

90.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.9%

Better than Avg

Here

99.9%

81.8%

89.2%

Hidalgo

94.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

1.5%

Hidalgo

3.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies

1penalties

Above state avg (9.1)

7 complaint-triggered

$12,740 in fines

Families have filed multiple reports triggering inspections that found serious issues including failure to report suspected abuse and neglect. The facility shows recurring problems with care planning and assessments, accident prevention and safety, and infection control. While most deficiencies have correction dates, the pattern of complaints and repeat safety violations in recent surveys warrants careful consideration during visits.

Dec 17, 2025Routine6 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Dec 2, 2025Complaint1 finding

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 11, 2025Complaint3 findings

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 6, 2025Complaint1 finding

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Sep 25, 2024Routine2 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 25, 2024Complaint1 finding

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Federal Penalties

Fine

Sep 11, 2025

$8,281

Ownership & Operations

Who Operates This Facility

Owner / Operator

Starr County Hospital District

Organization Type

for profit

Management Company

REGENCY IHS OF WINDSOR ARBOR VIEW LLC

Administrator

ANA REYES

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 21 of 67

Ownership & Management

Owners

Starr County Hospital District

Owner · Organization

100%

218 Baltic Avenue LLC

Owner · Organization

Dwd TX Holdings LLC