Windsong of Sonoma
Families consistently rate this highly — reviewers highlight warm and attentive caregivers. Schedule a visit to confirm the fit.
based on 23 Google reviews
Watch Windsong of Sonoma
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While many families find the social atmosphere and activity programs to be excellent, recent reviews indicate serious concerns regarding administrative responsiveness and billing. If you choose this facility, we recommend verifying the current management's communication practices and conducting unannounced visits to ensure hygiene standards are being met.
Google Reviews
Google Reviews
23 reviews on Google“Windsong of Sonoma is praised by many families for its caring, warm staff and engaging activities like arts, crafts, and outings. However, recent reviews highlight serious administrative and operational failures, including significant delays in processing refunds and concerns regarding cleanliness and resident hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive caregivers
- Engaging social activities and outings
- Spacious and bright facility environment
- Strong memory care training
Concerns
- Administrative and billing delays
- Inadequate resident hygiene and cleanliness (mentioned by 2 reviewers)
- Staffing shortages affecting care delivery
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
The owner uses templated, professional language that acknowledges the reviewer but fails to address specific grievances in negative reviews. While positive reviews receive a warm but standard welcome, negative reviews are met with a redirection to management rather than direct resolution.
Questions for Your Tour
- 1I noticed how much the team values resident engagement in your recent responses; could you tell me more about the specific outings or social activities planned for the upcoming month?
- 2With the bright and spacious layout of the facility, how do you ensure that every resident's personal living space is kept consistently clean and well-maintained?
- 3How does the care team manage daily communication with families to ensure we are always up-to-date on any changes in our loved one's well-being?
- 4In the event of a medical emergency during the night, what is the specific protocol for contacting both medical professionals and the family?
- 5What steps is the administration taking to ensure that staffing levels remain consistent so that the high quality of care the team is known for is never interrupted?
- 6Could you walk me through your process for handling billing and administrative updates to ensure everything remains transparent and timely for families?
Personalized based on this facility's data
Key Review Excerpts
“The staff are so supportive. The environment is lively and happy. Everyone there is so sweet to my mom and takes such good care of her.”
“Still waiting, 3.5 months later, for an overdue refund after our mother's passing. The general manager, John, and the mystery accounting person will completely blow you off, ignoring your calls and emails.”
“They have daily activities including arts and crafts and Bingo. They have several outings each month. They supply transportation to and from appointments.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jun 11, 2026OtherClean
FACILITY EVALUATION REPORT
Jun 9, 2026InspectionClean
FACILITY EVALUATION REPORT
Mar 13, 2026ComplaintClean
The investigation substantiated an allegation that the facility failed to provide the resident's responsible party with written notification regarding increased care costs within two days of the service change. Specifically, the facility increased care services but failed to provide the required written notification, including itemized costs, within the mandated timeframe.
Oct 23, 2025ComplaintClean
The facility was inspected following a complaint regarding rodents. The allegation was substantiated, and the report cites one deficiency related to sanitation. This deficiency is classified as Type A because the presence of rodents and their waste poses an immediate health risk.
Oct 23, 2025OtherClean
The facility was inspected following a complaint regarding rodents. The allegation was substantiated, and the report cites one deficiency related to sanitation. This deficiency is classified as Type A because the presence of rodents and their waste poses an immediate health risk.
Oct 23, 2025ComplaintClean
The facility was inspected following a complaint regarding rodents. The allegation was substantiated, and the report cites one deficiency related to sanitation. This deficiency is classified as Type A because the presence of rodents and their waste poses an immediate health risk.
May 27, 2025InspectionClean
The facility underwent an Annual Inspection and was generally found to be clean with appropriate operational procedures in place. The primary deficiency noted was related to staff certification, specifically that two reviewed direct care staff members lacked current First Aid certification. Immediate corrective action is required to ensure all staff meet required training standards.
May 13, 2025OtherClean
The visit was a Case Management follow-up regarding a resident elopement incident. Two Type A deficiencies were cited, both related to the failure to provide adequate supervision, which presented an immediate risk to the resident's health and safety. A civil penalty of $500.00 was also assessed for Zero Tolerance, Absence of Supervision.
Ownership & Operations
Who Operates This Facility
Integral Senior Living Management LLC
JOHN BELTZ
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit windsongofsonomaseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Muirwoods Memory Care
< 1 miAssisted Living · Petaluma, CA
Vineyard Post Acute
1.2 miNursing Home · Petaluma, CA
Our House
1.3 miAssisted Living · Petaluma, CA
Springfield Place
1.7 miAssisted Living · Petaluma, CA
North Bay Post Acute
2.4 miNursing Home · Petaluma, CA
Hillcrest Post Acute
2.7 miNursing Home · Petaluma, CA