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Nursing HomeMedicaid Investigative

Winding Trails Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2800 Palo Pkwy, Palo Park · Boulder, CO 80301150 bedsLicensed & Active
Source: CO CDPHE — view official record
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 64 Google reviews

5
4
3
2
1
Winding Trails Post Acute Nursing Home in Boulder, CO — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (10 vs median 7)

Bottom 25% in CO · Below recommended RN staffing · Worst in PACS GROUP chain · $101,829 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the rehabilitation therapy team is frequently praised for helping patients regain independence, the facility has a concerning pattern of reports regarding neglect and slow response times. If you choose this facility, ensure you have a plan for frequent family visits to monitor your loved one's hygiene and care, and ask management specifically about their current nurse-to-patient ratios and call-light response protocols.

Google Reviews

Google Reviews

64 reviews on Google
Winding Trails Post Acute (formerly ManorCare) receives highly polarized feedback, with many families praising the rehabilitation therapy team and individual staff members for their dedication. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, slow response times to call lights, and issues with hygiene and food quality. Families should be aware that experiences appear inconsistent, ranging from excellent care to reports of unsafe conditions.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean5.0Activities7.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Effective physical and occupational therapy
  • Compassionate and dedicated individual staff members
  • Clean, well-maintained facility environment
  • Helpful administrative support for admissions and insurance

Concerns

  • Slow response times to call lights and patient assistance requests (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Unsanitary conditions and lack of hygiene care for residents (mentioned by 4 reviewers)
  • Low-quality or unappetizing food (mentioned by 4 reviewers)
  • Inadequate staffing levels leading to neglect (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'10(1)'15(2)'17(1)'20(8)'22(2)'24(17)'26(7)

Distribution · 68 analyzed

5
47
4
4
3
0
2
1
1
16
11 reviews posted between Oct 8, 2024Oct 9, 2024 · 11 were 5-star

How They Respond to Reviews

65%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the administration is very helpful with the admissions process; how can we best stay in touch with the care team regarding daily updates?
  • 2Since therapy is a known strength here, how will the physical and occupational therapists work with our loved one to meet their specific recovery goals?
  • 3How does the nursing team manage call lights and ensure that residents receive timely assistance during the night shifts?
  • 4What specific protocols are in place to ensure medication management is handled accurately and consistently?
  • 5Could you tell us more about the dining experience, specifically how the menus are planned and how you ensure meals are nutritious and appetizing?
  • 6How does the facility maintain high standards of cleanliness and personal hygiene for all residents throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The nurses let patients set in dirty pants for hours, don't respond to call light, refuse to give patients Tylenol and medication for their upset stomach or medication for a cold.

Family member · 2026☆☆☆☆

My father would push the nurse button to get help to use the restroom but it would take the nurse 40 minutes to attend to him. He took a fall in the middle of the night in the bathroom.

Family member · 2023☆☆☆☆

My mother went in with an injury and was out as quickly as she went in with confidence that she could go back home... they are very good communicators in every aspect, I highly recommend them.

Family member · 2025★★★★★
Source: 64 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
78%
Registered nurses for medical care
Total Nursing
3.28hrs
80%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility78.7%
Worse than Avg
Here
78.7%
US
95.5%
CO
94.7%
Boulder
96.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
CO
8.5%
Boulder
11.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
15.3%
CO
14.4%
Boulder
16.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
14.4%
CO
13.8%
Boulder
12.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.8%
Mixed vs Avgs
Here
11.8%
US
19.5%
CO
11.3%
Boulder
11.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
15.4%
CO
20.0%
Boulder
21.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.2%
Worse than Avg
Here
60.2%
US
79.7%
CO
75.6%
Boulder
81.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.9%
Worse than Avg
Here
68.9%
US
81.8%
CO
76.3%
Boulder
89.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.3%
Worse than Avg
Here
5.3%
US
1.6%
CO
1.5%
Boulder
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
2penalties
Above state avg (8.8)
23 complaint-triggered
$101,829 in fines

Winding Trails Post Acute shows a concerning pattern of repeated complaint-triggered deficiencies, with families filing 24 reports across multiple surveys. The facility has struggled most with administration oversight, accident prevention, and protection from abuse/neglect issues that persist across multiple years. While all deficiencies show correction dates, the recurring nature of problems in safety supervision, administrative management, and resident protection suggests ongoing operational challenges that prospective families should carefully evaluate.

Oct 2, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 21, 2024Routine
15
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0753Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0570Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Nov 21, 2024Complaint
2
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Oct 15, 2024Complaint
1
0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Mar 7, 2024Complaint
14
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0940Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Nov 20, 2023Complaint
4
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Mar 7, 2024

$90,659

Payment Denial

Mar 7, 2024

85-day denial

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

8total
4deficiencies
Apr 24, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 18, 2025Follow-up
N/A0000 & 9999

*** CITATION TEXT NOT FOUND *** A document revisit was completed with all deficiencies being corrected. No other deficiencies were cited and no response is needed.

Jan 17, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Dec 11, 2024Routine
N/A0000, 0293, 0321 and 7 more

Based on observation and staff interview during record review, it was determined that the facility failed to maintain Fire/smoke doors in accordance with Life Safety Code NFPA 101 8.3.3.1 and 19.2.2.2.10.2. This was evidenced by the following:1. The facility failed to provide an annual fire door inspection report at the time of the survey.2. The fire d.. Based on observation it was determined that the facility failed to maintain the kitchen hood suppression system as required by NFPA 96. This was evidenced by the following:1. Semi-annual kitchen hood semi-annual cleaning reports were not provided at the time of the survey. NFPA 96 11.2.1* Maintenance of the fire-extinguishing systems and liste.. Based on observations and records review, it was determined that the facility did not maintain fire extinguishers In accordance with NFPA 10. This was evidenced by the following:1. A current annual fire extinguisher inspection report was not provided.Life Safety Code 101, 2012 Edition, section 9.7.4. Where required by the provision of another secti.. Based on observations and records review, it was determined that the facility failed to maintain the automatic sprinkler system in accordance with National Fire Protection Association NFPA 25, NFPA 13, and NFPA 101. This was evidenced by the following:1. A current 5-year fire sprinkler internal obstruction testing report was not provided.2. K.. Based on record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6. This was evidenced by the following:1. Fire drills were not conducted at varied times. The 1st shift fire drills for the third and fourth quarter were both conducted at 8:30am.NFPA 101, 19.7.1.6 Drills shal.. INITIAL COMENTS (ID Prefix Tag #K000) are informational only and a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.90(a)The facility is a one (1) story, Type V (111) construction with a partial basement that is used for support services only, th.. The following observations were discussed and corrected during site visit:1. K920 - A small refrigerator in the office are was plugged into a power strip. This was corrected during the survey.2. K331 - Ceiling tiles are warped/not entirely flush in certain areas throughout the facility. Through observation during the survey, it was determined that the facility failed to meet the Combustible Decorations requirements in accordance with NFPA 101, 19.7.5.6. This was evidenced by the follwoing:1. Christmas decorations (Christmas trees) do not have evidence of being fire-rated.NFPA 101, 19.7.5.6 Combustible decorations shall be prohi.. Through observation during the survey, it was determined that the facility failed to meet the Electrical Systems - Receptacles requirements in accordance with NFPA 101, 19.5 and NFPA 70. This was evidenced by the following:1. Room 403 has exposed electrical.Life Safety Code Section 9.1.2 Electrical Systems. Electrical wiring and equipment s.. Through observation during the survey, it was determined that the facility failed to meet the exit signage requirements in accordance with NFPA 101. This was evidenced by the following:1. The exit sign in the courtyard has a corner that has detached and is curling. The exit sign needs to be replaced due to sun damage/fading.NFPA 101, 4.5...

Nov 21, 2024Complaint
N/A0000, 0039, 0554 and 7 more

A recertification survey with complaint #CO38065, #CO38095, #CO38108 and Incident #38306 was completed from 11/18/24 to11/21/24. Eight deficiencies were cited. An Emergency Preparedness survey was conducted from 11/18/24 to 11/21/24. One deficiency was cited. Based on observations, interviews and record review, the facility failed to ensure the self-administration of medications was clinically appropriate for two (#4 and #60) of two out of 35 sample residents.Specifically, the facility failed to appropriately assess Resident #4 and Resident #60 for self-administration of medications.Findings include:I. .. Based on observations, record review and interviews, the facility failed to consistently serve food that was palatable and attractive. Specifically, the facility failed to ensure resident food was palatable in taste and texture. Findings include:I. Resident interviewsResident #13 was interviewed on 11/18/24 at 1:31 p.m. He said the food was served co.. Based on observations, record review and interviews, the facility failed to ensure one (#39) of three residents with limited mobility reviewed for range of motion (ROM) received appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion out of 35 sample residents.Specifically, the facility fail.. Based on observations, record review and interviews, the facility failed to ensure one (#278) of three residents reviewed for activities out of 35 sample residents received individualized activities in accordance with standards of care.Specifically, the facility failed to provide person centered comforting activities for Resident #278 who was at en.. Based on record review and interview, the facility failed to conduct two exercises annually (in the last 12-month cycle) to test the facility' s emergency preparedness (EP) plan and maintain documentation of the facility' s response to all drills, tabletop exercises, and emergency events, and then revise the facility' s emergency plan, as needed.Specifi.. Based on record review and interviews, the facility failed to ensure a surety bond or otherwise provide assurance satisfactory to the secretary to assure the security of all personal funds of residents deposited with the facility.Specifically the facility failed to ensure the surety bond had the correct amount to cover the entire balance f.. Based on record review and interviews, the facility failed to ensure the facility' s binding arbitration agreement was thoroughly and accurately explained to the residents and or resident representatives before signing the agreement for two (#60 and #63) of three residents out of 35 sample residents. Specifically, the facility failed to:-Thoroughly explai.. Based on record review and interviews, the facility failed to incorporate the recommendations from the preadmission screening and resident review (PASRR) Level II determination and evaluation report into the assessment, care planning and transition of care for one (#63) of three residents out of 35 sample residents. Specifically, the facility failed to:-.. Based on record review and interviews, the facility failed to provide a response, action and rationale to residents involved in group grievances. Specifically, the facility failed to provide a response, action and rationale for food concerns brought up in the resident council meetings. Findings include: I. Facility policy and procedure The grievanc..

Nov 12, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Oct 15, 2024Complaint
N/A0000 & 0660

A survey prompted by #CO37228, #CO37877, and #CO37900 was conducted on 10/14/24 to 10/15/24. One deficiency was cited. Based on record review and interviews, the facility failed to develop and implement an effective discharge plan for one (#3) of three residents out of three sample residents reviewed for discharge planning.Specifically, the facility failed to:-Provide an appropriate discharge process for Resident #3; and,-Notify the family that Resident #3 was transferred to another skilled nursing facility until after the resident had already been transferred.Findings include:I. Facility policy and procedureThe Discharge Summary and Plan policy, revised October 2022, was provided via email by the director of nursing (DON) on 10/14/24 at 11:33 a.m. It read in pertinent part,"When a resident' s discharge is anticipated, a discharge summary and post-discharge plan is developed to assist the resident with discharge."Policy Interpretation and Implementation"The discharge summary includes a recapitulation of the resident' s stay at the facility and a final summary of the resident' s status at the time of the discharge in accordance with established regulations governing release of resident information and as permitted by the resident."Discharge potential (the expectation of discharging the resident from the facility within the next three months."Every resident is evaluated for his or her discharge needs and has an individualized post-discharge plan. The post-discharge plan is developed by the care planning/interdisciplinary team with the assistance of the resident and his or her family and includes:-Where the individual plans to reside;-Arrangements that have been made for follow-up care and services;-A description of the resident' s stated discharge goals;-The degree of caregiver/support person availability, capacity and capability to perform required care; and,-How the IDT (interdisciplinary team) will support the resident or representative in the transition to post-discharge care."The resident/representative is involved in the post-discharge planning process and informed of the final post-discharge plan."The resident or representative (sponsor) is asked to provide the facility wit..

Jul 10, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Winding Trails Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 241 of 260 (Worst)

Ownership & Management

Owners

Panther Master Tenant, LLC

Owner · Organization

100%

Providence Group Nh, LLC

Owner (parent company) · Organization

100%

Key personnel

Horton, ChristopherContracted Managing EmployeeAdlesich, RobertW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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