Winding Trails Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 64 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 7)
Bottom 25% in CO · Below recommended RN staffing · Worst in PACS GROUP chain · $101,829 in fines · Abuse citation
What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain independence, the facility has a concerning pattern of reports regarding neglect and slow response times. If you choose this facility, ensure you have a plan for frequent family visits to monitor your loved one's hygiene and care, and ask management specifically about their current nurse-to-patient ratios and call-light response protocols.
Google Reviews
Google Reviews
64 reviews on Google“Winding Trails Post Acute (formerly ManorCare) receives highly polarized feedback, with many families praising the rehabilitation therapy team and individual staff members for their dedication. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, slow response times to call lights, and issues with hygiene and food quality. Families should be aware that experiences appear inconsistent, ranging from excellent care to reports of unsafe conditions.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and dedicated individual staff members
- Clean, well-maintained facility environment
- Helpful administrative support for admissions and insurance
Concerns
- Slow response times to call lights and patient assistance requests (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Unsanitary conditions and lack of hygiene care for residents (mentioned by 4 reviewers)
- Low-quality or unappetizing food (mentioned by 4 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the administration is very helpful with the admissions process; how can we best stay in touch with the care team regarding daily updates?
- 2Since therapy is a known strength here, how will the physical and occupational therapists work with our loved one to meet their specific recovery goals?
- 3How does the nursing team manage call lights and ensure that residents receive timely assistance during the night shifts?
- 4What specific protocols are in place to ensure medication management is handled accurately and consistently?
- 5Could you tell us more about the dining experience, specifically how the menus are planned and how you ensure meals are nutritious and appetizing?
- 6How does the facility maintain high standards of cleanliness and personal hygiene for all residents throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nurses let patients set in dirty pants for hours, don't respond to call light, refuse to give patients Tylenol and medication for their upset stomach or medication for a cold.”
“My father would push the nurse button to get help to use the restroom but it would take the nurse 40 minutes to attend to him. He took a fall in the middle of the night in the bathroom.”
“My mother went in with an injury and was out as quickly as she went in with confidence that she could go back home... they are very good communicators in every aspect, I highly recommend them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Winding Trails Post Acute shows a concerning pattern of repeated complaint-triggered deficiencies, with families filing 24 reports across multiple surveys. The facility has struggled most with administration oversight, accident prevention, and protection from abuse/neglect issues that persist across multiple years. While all deficiencies show correction dates, the recurring nature of problems in safety supervision, administrative management, and resident protection suggests ongoing operational challenges that prospective families should carefully evaluate.
Oct 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 21, 2024Routine15
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Nov 21, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Oct 15, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Mar 7, 2024Complaint14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nov 20, 2023Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 7, 2024
$90,659
Payment Denial
Mar 7, 2024
85-day denial
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Apr 24, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 18, 2025Follow-up
*** CITATION TEXT NOT FOUND *** A document revisit was completed with all deficiencies being corrected. No other deficiencies were cited and no response is needed.
Jan 17, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 11, 2024Routine
Based on observation and staff interview during record review, it was determined that the facility failed to maintain Fire/smoke doors in accordance with Life Safety Code NFPA 101 8.3.3.1 and 19.2.2.2.10.2. This was evidenced by the following:1. The facility failed to provide an annual fire door inspection report at the time of the survey.2. The fire d.. Based on observation it was determined that the facility failed to maintain the kitchen hood suppression system as required by NFPA 96. This was evidenced by the following:1. Semi-annual kitchen hood semi-annual cleaning reports were not provided at the time of the survey. NFPA 96 11.2.1* Maintenance of the fire-extinguishing systems and liste.. Based on observations and records review, it was determined that the facility did not maintain fire extinguishers In accordance with NFPA 10. This was evidenced by the following:1. A current annual fire extinguisher inspection report was not provided.Life Safety Code 101, 2012 Edition, section 9.7.4. Where required by the provision of another secti.. Based on observations and records review, it was determined that the facility failed to maintain the automatic sprinkler system in accordance with National Fire Protection Association NFPA 25, NFPA 13, and NFPA 101. This was evidenced by the following:1. A current 5-year fire sprinkler internal obstruction testing report was not provided.2. K.. Based on record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6. This was evidenced by the following:1. Fire drills were not conducted at varied times. The 1st shift fire drills for the third and fourth quarter were both conducted at 8:30am.NFPA 101, 19.7.1.6 Drills shal.. INITIAL COMENTS (ID Prefix Tag #K000) are informational only and a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.90(a)The facility is a one (1) story, Type V (111) construction with a partial basement that is used for support services only, th.. The following observations were discussed and corrected during site visit:1. K920 - A small refrigerator in the office are was plugged into a power strip. This was corrected during the survey.2. K331 - Ceiling tiles are warped/not entirely flush in certain areas throughout the facility. Through observation during the survey, it was determined that the facility failed to meet the Combustible Decorations requirements in accordance with NFPA 101, 19.7.5.6. This was evidenced by the follwoing:1. Christmas decorations (Christmas trees) do not have evidence of being fire-rated.NFPA 101, 19.7.5.6 Combustible decorations shall be prohi.. Through observation during the survey, it was determined that the facility failed to meet the Electrical Systems - Receptacles requirements in accordance with NFPA 101, 19.5 and NFPA 70. This was evidenced by the following:1. Room 403 has exposed electrical.Life Safety Code Section 9.1.2 Electrical Systems. Electrical wiring and equipment s.. Through observation during the survey, it was determined that the facility failed to meet the exit signage requirements in accordance with NFPA 101. This was evidenced by the following:1. The exit sign in the courtyard has a corner that has detached and is curling. The exit sign needs to be replaced due to sun damage/fading.NFPA 101, 4.5...
Nov 21, 2024Complaint
A recertification survey with complaint #CO38065, #CO38095, #CO38108 and Incident #38306 was completed from 11/18/24 to11/21/24. Eight deficiencies were cited. An Emergency Preparedness survey was conducted from 11/18/24 to 11/21/24. One deficiency was cited. Based on observations, interviews and record review, the facility failed to ensure the self-administration of medications was clinically appropriate for two (#4 and #60) of two out of 35 sample residents.Specifically, the facility failed to appropriately assess Resident #4 and Resident #60 for self-administration of medications.Findings include:I. .. Based on observations, record review and interviews, the facility failed to consistently serve food that was palatable and attractive. Specifically, the facility failed to ensure resident food was palatable in taste and texture. Findings include:I. Resident interviewsResident #13 was interviewed on 11/18/24 at 1:31 p.m. He said the food was served co.. Based on observations, record review and interviews, the facility failed to ensure one (#39) of three residents with limited mobility reviewed for range of motion (ROM) received appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion out of 35 sample residents.Specifically, the facility fail.. Based on observations, record review and interviews, the facility failed to ensure one (#278) of three residents reviewed for activities out of 35 sample residents received individualized activities in accordance with standards of care.Specifically, the facility failed to provide person centered comforting activities for Resident #278 who was at en.. Based on record review and interview, the facility failed to conduct two exercises annually (in the last 12-month cycle) to test the facility' s emergency preparedness (EP) plan and maintain documentation of the facility' s response to all drills, tabletop exercises, and emergency events, and then revise the facility' s emergency plan, as needed.Specifi.. Based on record review and interviews, the facility failed to ensure a surety bond or otherwise provide assurance satisfactory to the secretary to assure the security of all personal funds of residents deposited with the facility.Specifically the facility failed to ensure the surety bond had the correct amount to cover the entire balance f.. Based on record review and interviews, the facility failed to ensure the facility' s binding arbitration agreement was thoroughly and accurately explained to the residents and or resident representatives before signing the agreement for two (#60 and #63) of three residents out of 35 sample residents. Specifically, the facility failed to:-Thoroughly explai.. Based on record review and interviews, the facility failed to incorporate the recommendations from the preadmission screening and resident review (PASRR) Level II determination and evaluation report into the assessment, care planning and transition of care for one (#63) of three residents out of 35 sample residents. Specifically, the facility failed to:-.. Based on record review and interviews, the facility failed to provide a response, action and rationale to residents involved in group grievances. Specifically, the facility failed to provide a response, action and rationale for food concerns brought up in the resident council meetings. Findings include: I. Facility policy and procedure The grievanc..
Nov 12, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 15, 2024Complaint
A survey prompted by #CO37228, #CO37877, and #CO37900 was conducted on 10/14/24 to 10/15/24. One deficiency was cited. Based on record review and interviews, the facility failed to develop and implement an effective discharge plan for one (#3) of three residents out of three sample residents reviewed for discharge planning.Specifically, the facility failed to:-Provide an appropriate discharge process for Resident #3; and,-Notify the family that Resident #3 was transferred to another skilled nursing facility until after the resident had already been transferred.Findings include:I. Facility policy and procedureThe Discharge Summary and Plan policy, revised October 2022, was provided via email by the director of nursing (DON) on 10/14/24 at 11:33 a.m. It read in pertinent part,"When a resident' s discharge is anticipated, a discharge summary and post-discharge plan is developed to assist the resident with discharge."Policy Interpretation and Implementation"The discharge summary includes a recapitulation of the resident' s stay at the facility and a final summary of the resident' s status at the time of the discharge in accordance with established regulations governing release of resident information and as permitted by the resident."Discharge potential (the expectation of discharging the resident from the facility within the next three months."Every resident is evaluated for his or her discharge needs and has an individualized post-discharge plan. The post-discharge plan is developed by the care planning/interdisciplinary team with the assistance of the resident and his or her family and includes:-Where the individual plans to reside;-Arrangements that have been made for follow-up care and services;-A description of the resident' s stated discharge goals;-The degree of caregiver/support person availability, capacity and capability to perform required care; and,-How the IDT (interdisciplinary team) will support the resident or representative in the transition to post-discharge care."The resident/representative is involved in the post-discharge planning process and informed of the final post-discharge plan."The resident or representative (sponsor) is asked to provide the facility wit..
Jul 10, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Winding Trails Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 241 of 260 (Worst)
Ownership & Management
Owners
Panther Master Tenant, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit windingtrailspa.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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