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Assisted Living

Brookdale Boulder Creek

Limited public data on Brookdale Boulder Creek. Call, tour, and ask to meet current residents' families — your own impression matters most.

3375 34th St, Glenwood Grove - North Iris · Boulder, CO 8030190 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
3.5/5

based on 21 Google reviews

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Brookdale Boulder Creek Assisted Living in Boulder, CO — Street View
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What this means for your family

While many families report that their loved ones feel safe and well-cared for by the staff, there is a recurring pattern of administrative and billing issues. Before committing, we strongly advise you to get all financial and discharge policies in writing, especially regarding Medicaid transitions, to avoid the unexpected billing issues reported by previous families.

Google Reviews

Google Reviews

21 reviews on Google
Brookdale Boulder Creek receives polarized feedback, with many families praising the compassionate, friendly staff and the beautiful, well-maintained facility. However, significant concerns exist regarding administrative transparency, specifically regarding billing disputes and sudden discharge policies for residents transitioning to Medicaid. While many residents enjoy the community atmosphere, potential families should be aware of reported management inconsistencies.

Quality Themes

Tap a score for details
Food10.0Staff7.0Clean9.0Activities8.0MedsN/AMemoryN/AComms3.0Value2.0

Strengths

  • Compassionate and attentive care staff
  • Beautiful, well-maintained building
  • Positive and welcoming community atmosphere
  • Effective rehabilitation support

Concerns

  • Billing disputes and lack of financial transparency (mentioned by 2 reviewers)
  • High staff turnover and management issues (mentioned by 3 reviewers)
  • Poor communication regarding resident transitions or care changes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(1)'22(2)'24(5)'25(1)

Distribution · 23 analyzed

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How They Respond to Reviews

29%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has a beautiful, well-maintained atmosphere; could you walk me through the typical daily activities and social opportunities that help residents feel connected here?
  • 2When it comes to billing and monthly statements, what is your process for ensuring families have full transparency and clarity regarding costs?
  • 3How does your leadership team approach staff retention and training to ensure that residents receive consistent care from familiar faces?
  • 4In the event of a change in a resident's health status or care needs, what is your specific protocol for communicating those updates to family members?
  • 5I see that you actively engage with feedback online; how do you use that input from families to improve the daily experience for your residents?
  • 6What medical support and emergency protocols are in place to ensure residents are well-cared for, especially during overnight hours?

Personalized based on this facility's data


Key Review Excerpts

My mom has been here for 8 months and we could not be happier with this place. The staff is so caring and positive with the people who live here, it then sets the tone for the residents.

Long-term resident's family · 2023★★★★★

Our father needed a place to recover following a long stay in hospital. Brookdale in Boulder Creek was a perfect option. The facility was beautiful including a relaxing outdoor area.

Rehab patient family · 2024★★★★★

Do not move into Brookdale Boulder Creek if you will eventually need to go on Medicaid. We kept Brookdale informed for 2 years about my parent's financial situation, but never received any correspondence from them until 2 weeks before the money was gone.

Former resident's family · 2018☆☆☆☆
Source: 21 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

2total
2deficiencies
Jan 27, 2025Complaint
N/A0000, 0540, 0610 and 8 more

A relicensure survey with complaint #CO30614 was completed on 1/29/25. Deficiencies were cited. Based on interview and record review, the residence failed to notify the practitioner of the resident' s pattern of refusals, affecting three of seven sample residents (#14, #16, #18).Findings include:Resident #14 was admitted to the residence on 3/8/23 with a diagnosis of idiopathic peripheral autonomic neuropathy.A written practitioner' s order, d.. Based on observation and interview, the residence failed to provide a physically safe and sanitary environment including, but not limited to, measures to reduce the risk of potential hazards in the physical environment affecting one of seven sample residents (#15). (Cross-reference S540)Findings include:1. ObservationsOn 1/27/25 at approxima.. Based on observation, interview, and record review, the residence failed to comply with practitioner orders, affecting four of six sample residents (#15-#17, #19).Findings include:1. Resident #19 was admitted to the residence on 1/23/25 with diagnoses including severe cognitive impairment, atrial fibrillation, a urinary tract infection, edema, anxiety, a.. Based on observation, interview, and record review, the residence failed to ensure devices, such as a bed rail, were only used if the device supported the resident' s well-being or independence, the resident was able to remove the bed rail, it was ordered by a practitioner, and the practitioner and a therapist documented the benefits and hazards asso.. Based on observation, record review, and interview, the residence failed to contact the resident' s primary practitioner when the resident experienced a significant change in their baseline status in accordance with its written policies, affecting three of six sample residents (#14-#16). (Cross-reference S0540)Specifically, on 1/24/25-1/26/25, Resident .. Based on observation, record review, and interview, the residence failed to request, prior to staff hire, a name-based criminal history record check conducted by the Colorado Bureau of Investigation (CBI) for each prospective staff member for one staff (#7), affecting 70 current residents.Findings include:On 1/28/25 from 6:00 a.m. to 2:00 p.m., .. Based on record review and interview, the residence failed to ensure that staff members documented in progress notes before the end of their shifts any out-of-the-ordinary events or issues regarding a resident' s wellbeing that they observed or reported to them, affecting five of seven sample residents (#14-#16, #18, #19). (Cross-reference S1130)F.. Based on record review and interview, the residence failed to ensure the administrator complied with all applicable state regulations to help prevent the possible development and transmission of gastrointestinal illness (GI) caused by suspected Norovirus, affecting 70 current residents. (Cross-reference S1130)Findings include: 1 . References an.. Based on record review and interview, the residence failed to promptly notify the residents' responsible parties regarding the residents' potential exposure to a communicable gastrointestinal illness (GI) affecting 70 current residents. (Cross-reference S0540)Findings include: Posted signs, dated 1/17/25, on the front entrance and in the din.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.5.1 Assisted living residence personnel engaged in the admission, care or treatment of at-ris..

Jan 27, 2025Complaint
N/A0000 & 1568

A relicensure survey and complaint revisit was completed on 1/29/25 for the previous deficiencies cited on 12/30/21. A deficiency was cited.The regulations governing Assisted Living Residences were revised. The Chapter 7 regulations were implemented on 7/1/24. Based on observation, interview, and record review, the residence failed to comply with practitioner orders, affecting four of six sample residents (#15-#17, #19).This deficiency was cited previously during a relicensure survey with complaint on 12/30/21. Although the residence corrected the deficiency, based on the findings below, the residence has not maintained compliance with this regulatory requirement.Findings include:1. Resident #19 was admitted to the residence on 1/23/25 with diagnoses including severe cognitive impairment, atrial fibrillation, a urinary tract infection, edema, anxiety, age-related osteoporosis, and current pathological fracture of the vertebrae.a. Record ReviewA signed practitioner order, dated 1/22/25, directed the residence to administer levofloxacin 750 mg daily for seven days. However, the January 2025 medication administration record (MAR) revealed the residence failed to administer the medication on 1/24-1/28/25 due to being out of stock.A signed practitioner order, dated 1/24/25, directed the residence to administer apixaban 2.5 mg twice daily. However, the January 2025 MAR revealed the residence failed to administer one dose of the medication on 1/24/25 due to being out of stock .A signed practitioner order, dated 1/23/25, directed the residence to administer furosemide 20 gm daily. However, the January 2025 MAR revealed the residence failed to administer the medication on 1/23-1/26/25 due to being out of stock.A signed practitioner order, dated 1/24/25, directed the residence to administer olanzapine 2.5 mg daily at bedtime. However, the January 2025 MAR revealed the residence failed to administer the medication on 1/24-1/27/25 due to being out of stock.Record review revealed the residence additionally failed to comply with practitioner' s orders for Resident #19' s acetaminophen, mirtazapine, cyanocobalamin, multivitamin, sennosides, and psyllium husk powder for the same reason.3. InterviewsOn 1/29/25 at 8:08 a.m., the health and wellness director stated it was the responsibility of the ..

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References & Resources

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