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Nursing HomeMedicaid Investigative

Springfield Skilled Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2401 West Grand, Westside Community Betterment · Springfield, MO 65802120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.7/5

based on 62 Google reviews

5
4
3
2
1
Springfield Skilled Care Center Nursing Home in Springfield, MO — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (26 vs median 10)
  • High staff turnover (66%)
  • High RN turnover (86%)

Bottom 25% in MO · Critically understaffed (RN) · Worst in MGM HEALTHCARE chain

Source: Medicare data

What this means for your family

While recent reviews suggest that new management is actively working to improve the facility's atmosphere and operations, the history of serious issues regarding medication management and pest control is concerning. Families should conduct an in-person tour, specifically checking the cleanliness of resident rooms and asking for a detailed plan on how medication administration is verified and tracked.

Google Reviews

Google Reviews

62 reviews on Google
Springfield Skilled Care Center receives highly polarized feedback, with a recent influx of positive reviews praising new management and staff improvements. However, long-term concerns regarding facility hygiene, medication management, and communication remain significant, with multiple reviewers reporting serious issues like pest infestations and neglect.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean1.0Activities6.0Meds1.0MemoryN/AComms2.0Value2.0

Strengths

  • Recent management-led facility improvements
  • Engaging activities and project support
  • Physical therapy services
  • Supportive environment for some long-term residents

Concerns

  • Pest infestations (bed bugs, roaches, mice) (mentioned by 3 reviewers)
  • Medication management errors and refusal to administer (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
  • Neglect and slow response to medical emergencies (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(2)'19(4)'21(6)'24(4)'26(6)

Distribution · 65 analyzed

5
19
4
10
3
4
2
3
1
29

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed you have a high response rate to online feedback; how does that communication loop help you improve the daily experience for residents?
  • 2With recent management changes, what specific steps have been taken to ensure residents receive their medications accurately and on time?
  • 3How does your team maintain a clean and pest-free living environment for the residents on a daily basis?
  • 4Can you walk me through your protocol for responding to medical concerns or emergencies to ensure residents are attended to promptly?
  • 5I see you offer various activities and projects; how do you encourage residents to participate and ensure they feel supported during these sessions?
  • 6What is the best way for family members to reach staff or management when they have questions, given the challenges some families have reported with phone communication?

Personalized based on this facility's data


Key Review Excerpts

The food is barely recognizable as such, and takes no notice of individual dietary requirem

Long-term resident · 2025☆☆☆☆

My brother is in the psych hospital today because he hadn’t t received a very crucial med for over two weeks. Now he is in a medical induced episode!!!!

Family member · 2022☆☆☆☆

This place is infested in bed bugs, roaches and mice. The nurses refuse to give residents their pain medication when they ask for it.

Family member · 2025☆☆☆☆
Source: 62 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
54%
Registered nurses for medical care
Total Nursing
3.06hrs
75%
All nurses + aides combined
Staff Turnover
76%
Lower is better (< 30% = good)
RN Turnover
79%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility66.5%
Worse than Avg
Here
66.5%
US
12.1%
MO
16.7%
Greene
11.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility57.7%
Worse than Avg
Here
57.7%
US
19.5%
MO
25.4%
Greene
26.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility59.8%
Worse than Avg
Here
59.8%
US
93.4%
MO
84.4%
Greene
88.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility44.4%
Worse than Avg
Here
44.4%
US
15.5%
MO
23.6%
Greene
16.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
15.3%
MO
18.9%
Greene
15.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
14.4%
MO
19.1%
Greene
14.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.4%
Worse than Avg
Here
46.4%
US
81.8%
MO
65.9%
Greene
77.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Greene
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
3penalties
Well above state avg (12.0)
42 complaint-triggered

Recent complaints led to significant findings involving medication management, treatment quality, and resident financial management, with some violations lacking correction plans as of 2026. This facility shows persistent patterns in medication errors, treatment according to care plans, and infection control across multiple years. While most issues have been corrected, the recurring nature of medication management and care planning deficiencies, combined with families filing numerous complaints, suggests ongoing quality concerns that warrant careful consideration during your visit.

Jan 27, 2026Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jan 13, 2026Complaint
6
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 10, 2025Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Feb 13, 2025Routine
32
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Feb 13, 2025Complaint
5
0686Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Nov 20, 2024Complaint
1
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Fine

Jan 13, 2026

$83,545

Fine

Feb 13, 2025

$105,521

Payment Denial

Feb 13, 2025

46-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Springfield Skilled Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Mgm Healthcare

Chain Size

32 facilities nationwide

Chain avg rating: 2.2/5 · Rank 24 of 30 (Worst)

Ownership & Management

Owners

Gst Snf, LLC

Owner · Organization

5%

Mls Acquisition LLC

Owner · Organization

19%

Or Acquisition LLC

Owner · Organization

17%

Sher Snf LLC

Owner · Organization

5%

Yb Acquisition LLC

Owner · Organization

22%

Rubenstein, David

Owner

9%

Schreiber, Hillel

Owner

7%

Key personnel

Short, DavidW-2 Managing EmployeeBienstock, JudahOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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