Springfield Skilled Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 62 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (26 vs median 10)
- High staff turnover (66%)
- High RN turnover (86%)
Bottom 25% in MO · Critically understaffed (RN) · Worst in MGM HEALTHCARE chain
What this means for your family
While recent reviews suggest that new management is actively working to improve the facility's atmosphere and operations, the history of serious issues regarding medication management and pest control is concerning. Families should conduct an in-person tour, specifically checking the cleanliness of resident rooms and asking for a detailed plan on how medication administration is verified and tracked.
Google Reviews
Google Reviews
62 reviews on Google“Springfield Skilled Care Center receives highly polarized feedback, with a recent influx of positive reviews praising new management and staff improvements. However, long-term concerns regarding facility hygiene, medication management, and communication remain significant, with multiple reviewers reporting serious issues like pest infestations and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Recent management-led facility improvements
- Engaging activities and project support
- Physical therapy services
- Supportive environment for some long-term residents
Concerns
- Pest infestations (bed bugs, roaches, mice) (mentioned by 3 reviewers)
- Medication management errors and refusal to administer (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Neglect and slow response to medical emergencies (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you have a high response rate to online feedback; how does that communication loop help you improve the daily experience for residents?
- 2With recent management changes, what specific steps have been taken to ensure residents receive their medications accurately and on time?
- 3How does your team maintain a clean and pest-free living environment for the residents on a daily basis?
- 4Can you walk me through your protocol for responding to medical concerns or emergencies to ensure residents are attended to promptly?
- 5I see you offer various activities and projects; how do you encourage residents to participate and ensure they feel supported during these sessions?
- 6What is the best way for family members to reach staff or management when they have questions, given the challenges some families have reported with phone communication?
Personalized based on this facility's data
Key Review Excerpts
“The food is barely recognizable as such, and takes no notice of individual dietary requirem”
“My brother is in the psych hospital today because he hadn’t t received a very crucial med for over two weeks. Now he is in a medical induced episode!!!!”
“This place is infested in bed bugs, roaches and mice. The nurses refuse to give residents their pain medication when they ask for it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints led to significant findings involving medication management, treatment quality, and resident financial management, with some violations lacking correction plans as of 2026. This facility shows persistent patterns in medication errors, treatment according to care plans, and infection control across multiple years. While most issues have been corrected, the recurring nature of medication management and care planning deficiencies, combined with families filing numerous complaints, suggests ongoing quality concerns that warrant careful consideration during your visit.
Jan 27, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 13, 2026Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 10, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 13, 2025Routine32
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 13, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 20, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Jan 13, 2026
$83,545
Fine
Feb 13, 2025
$105,521
Payment Denial
Feb 13, 2025
46-day denial
Ownership & Operations
Who Operates This Facility
Springfield Skilled Care Center
for profit
Chain Affiliation
Mgm Healthcare
32 facilities nationwide
Chain avg rating: 2.2/5 · Rank 24 of 30 (Worst)
Ownership & Management
Owners
Gst Snf, LLC
Owner · Organization
Mls Acquisition LLC
Owner · Organization
Or Acquisition LLC
Owner · Organization
Sher Snf LLC
Owner · Organization
Yb Acquisition LLC
Owner · Organization
Rubenstein, David
Owner
Schreiber, Hillel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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