Nursing HomeMedicaid Needs closer review

Wilora Lake Healthcare

Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.

6001 Wilora Lake Road, Eastland - Wilora Lake · Charlotte, NC 28212|70 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 87 Google reviews

(704) 563-2922 Directions Website

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6flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Abuse citation on record
Low overall rating (2/5 stars)
Low health inspection rating (2/5 stars)
Low staffing rating (1/5 stars)
Staff turnover reported at 66%
RN turnover reported at 73%

No Medicare penalties on record

Source: Medicare data

What this means for your family

Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.

Google Reviews

88 public Google reviews available

Wilora Lake Healthcare receives highly polarized feedback, with some families praising the facility for its cleanliness and attentive staff, while others report severe neglect and unprofessionalism. Common criticisms include poor hygiene, slow response times to call bells, and inadequate communication, while supporters frequently highlight specific staff members and effective rehab services.

Quality Themes

Tap a score for details

Strengths

Helpful and professional social work team
Clean and odor-free environment (noted by multiple reviewers)
Effective physical therapy department
Friendly and attentive nursing staff

Concerns

Neglect and poor hygiene (residents left soiled, lack of bathing) (mentioned by 9 reviewers)
Slow or non-existent response to call bells (mentioned by 4 reviewers)
Unprofessional, rude, or uncaring staff behavior (mentioned by 8 reviewers)
Poor communication and lack of updates for families (mentioned by 4 reviewers)
Inadequate medical care and medication management (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 88 analyzed

⚡15 reviews posted between Oct 7, 2025 – Oct 11, 2025 · 14 were 5-star

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed several families mention how professional the social work team is; how does that team help families stay connected and informed about their loved one's care?
2With the focus on maintaining a clean and odor-free environment, what specific routines are in place to ensure residents are bathed and comfortable throughout the day?
3How does the nursing team manage medication schedules and ensure that any changes in a resident's health are communicated promptly to the family?
4What is the typical response time when a resident uses their call bell, and how do you ensure no request goes unnoticed?
5Could you tell us more about the daily activities and events available, and how you work to keep residents engaged and socially active?
6In the event of a medical emergency after hours, what is the protocol for contacting the family and ensuring the resident receives immediate care?

Personalized based on this facility's data

Key Review Excerpts

“The building is old but it has been taking care of and it has no smell. I definitely RECOMMEND ‼️”

Visitor · 2023★★★★★

“My mom has received amazing rehab and nursing home care after breaking her hip. Wilora is spotless, never an odor anywhere, and the nurses and staff are so sweet to my mom.”

Long-term resident's family · 2024★★★★★

Source: 88 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.45hrs

60%

Registered nurses for medical care

Total Nursing

3.17hrs

77%

All nurses + aides combined

Staff Turnover

66%

Lower is better (< 30% = good)

RN Turnover

73%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility31.7%

Worse than Avg

Here

31.7%

19.0%

20.7%

Mecklenburg

22.1%

Residents with depression symptoms

↓ Lower is better

This Facility3.3%

Better than Avg

Here

3.3%

12.8%

5.9%

Mecklenburg

4.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.3%

Better than Avg

Here

98.3%

93.5%

92.0%

Mecklenburg

89.0%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.1%

Mecklenburg

93.6%

Residents on antipsychotic medication

↓ Lower is better

This Facility9.5%

Better than Avg

Here

9.5%

15.4%

14.0%

Mecklenburg

10.8%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility16.7%

Mixed vs Avgs

Here

16.7%

19.5%

21.3%

Mecklenburg

16.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility55.3%

Worse than Avg

Here

55.3%

79.8%

78.1%

Mecklenburg

74.3%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility73.1%

Worse than Avg

Here

73.1%

82.0%

80.6%

Mecklenburg

79.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.4%

Mecklenburg

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

27findings in history

Latest survey: 4 · near NC avg (5.6)

10 complaint-triggered findings

Families filed complaints that triggered a recent survey revealing serious concerns about resident rights, abuse prevention, and infection control at Wilora Lake Healthcare. The facility has recurring problems with electrical systems and fire safety equipment that have persisted across multiple surveys since 2022, though all deficiencies show correction dates, suggesting the facility addresses issues when cited.

Apr 24, 2026Complaint2 findings

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Apr 24, 2026Routine2 findings

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0628Minimal · Pattern

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Feb 20, 2025Routine9 findings

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Feb 20, 2025Complaint8 findings

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 9, 2023Routine4 findings

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 23, 2022Routine2 findings

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wilora Lake Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Avardis Health

Chain Size

38 facilities nationwide

Chain avg rating: 2.3/5 · Rank 11 of 35

Ownership & Management

Owners

Charlotte Parentco LLC

Owner · Organization

Mecklenburg Holdco LLC