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Strong Medicare quality ratings; public reviewers often praise compassionate and loving staff. Still worth an in-person visit.
based on 19 Google reviews
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Willowdale Village has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and loving staff and homelike, welcoming environment. Review the component ratings and current source records before deciding.
Willowdale Village is consistently praised for its homelike, compassionate environment and dedicated staff who treat residents like family. While the reviews are overwhelmingly positive, they lack specific details regarding clinical operations, daily activities, or facility amenities, relying instead on general praise for the care provided.
Quality Themes
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Rating Trends
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Distribution · 23 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff goes above and beyond all of my mother's needs. I don't have to worry about leaving my mother, for They love and care for her as she is their own mother or grandmother.”
“Willowdale is a wonderful facility with compassionate and loving staff!”
“I love the atmosphere at this community. The staff truly love caring for the residents and I feel blessed to be a part of this community.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Willowdale Village shows recurring problems with emergency preparedness and electrical systems across multiple surveys, indicating persistent safety infrastructure issues. The facility has faced deficiencies in nursing staffing, infection control, and care planning, with one complaint-triggered inspection regarding infection control in 2023. While all deficiencies show correction dates, the repeated emergency preparedness violations suggest ongoing challenges with maintaining critical safety systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Willowdale Village
for profit
American Senior Communities
92 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 91 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
19 reviews from families & visitors
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