Willowdale Village
Strong Medicare quality ratings; families often praise compassionate and loving staff. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
Willowdale Village is highly regarded for its warm, family-like atmosphere and dedicated staff. Because the available reviews are largely generic, we recommend scheduling an in-person tour to observe daily operations and ask specific questions about clinical staffing ratios and activity schedules to ensure the facility meets your loved one's specific needs.
Google Reviews
Google Reviews
21 reviews on Google“Willowdale Village is consistently praised for its homelike, compassionate environment and dedicated staff who treat residents like family. While the reviews are overwhelmingly positive, they lack specific details regarding clinical operations, daily activities, or facility amenities, relying instead on general praise for the care provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving staff
- Homelike, welcoming environment
- High-quality, attentive care
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see such a welcoming, homelike atmosphere here; how do you ensure that the small size of the community helps maintain that personal, family feel?
- 2I noticed the staff is frequently praised for being so compassionate and attentive; how do you support your team so they can continue providing that high level of care?
- 3Since the facility is so cozy and intimate, what kind of daily activities or social outings do the residents participate in to stay engaged with one another?
- 4With the recent health inspection findings, what specific steps has the facility taken to address those minor areas for improvement?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate assistance for a resident?
- 6I see that the management is very active in communicating with families through online reviews; how can we best stay in regular contact with the team regarding our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The staff goes above and beyond all of my mother's needs. I don't have to worry about leaving my mother, for They love and care for her as she is their own mother or grandmother.”
“Willowdale is a wonderful facility with compassionate and loving staff!”
“I love the atmosphere at this community. The staff truly love caring for the residents and I feel blessed to be a part of this community.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willowdale Village shows recurring problems with emergency preparedness and electrical systems across multiple surveys, indicating persistent safety infrastructure issues. The facility has faced deficiencies in nursing staffing, infection control, and care planning, with one complaint-triggered inspection regarding infection control in 2023. While all deficiencies show correction dates, the repeated emergency preparedness violations suggest ongoing challenges with maintaining critical safety systems.
Feb 13, 2026Routine1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 16, 2024Routine7
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Dec 21, 2023Routine5
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jun 28, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Willowdale Village
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 3 of 91 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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