Scenic Hills at the Monastery
Strong Medicare quality ratings; families often praise engaging and active memory care programming. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
Scenic Hills offers exceptional engagement programs and a very welcoming environment for residents, particularly in memory care. However, families should be proactive about communication; ensure you have a designated point of contact and ask specifically about how the facility manages medication schedules and room cleaning during periods of high staff turnover.
Google Reviews
Google Reviews
28 reviews on Google“Scenic Hills at the Monastery receives high praise for its engaging activities, including a 'Live A Dream' program and specialized memory care engagement, with many families describing a warm, family-like atmosphere. However, some reviewers report significant concerns regarding inconsistent communication, staff turnover, and occasional lapses in medication timing and room cleanliness. Families should be aware that while many experiences are highly positive, there are documented reports of frustration regarding administrative responsiveness and care consistency.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and active memory care programming
- Warm, family-oriented staff culture
- Strong physical and occupational therapy services
- Clean and well-maintained facility environment
Concerns
- Inconsistent communication and lack of transparency from staff (mentioned by 2 reviewers)
- High staff turnover impacting consistency of care (mentioned by 2 reviewers)
- Slow response times and delays in medical assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your memory care program is highly regarded; could you walk me through a typical daily schedule for a resident and how you keep them engaged?
- 2Given the importance of consistent care, what steps is the leadership team taking to retain staff and ensure residents have familiar faces providing their daily support?
- 3We value open communication; what is your standard process for keeping family members updated on their loved one’s health status and any changes in their care plan?
- 4With your strong focus on physical and occupational therapy, how do you integrate those services into the daily routine to help residents maintain their mobility and independence?
- 5I see that you are active in responding to feedback online; how do you use that input to improve the daily experience for residents and their families?
- 6When a resident requires urgent medical assistance, what is the facility's protocol for ensuring a timely response and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“At Scenic Hills, they’re actively engaged — playing hand-eye coordination games, doing chair yoga, and even fun call-and-response activities.”
“My loved one is truly treated as a family member at Scenic Hills and not just another body in a bed.”
“Occasionally mom/we run into some unsavory conduct/conditions (not getting medication on time, medical assistance is not always prompt, cleaning conditions in her personal bathroom and living quarters are neglected - possibly due to being short staffed).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with six complaint-triggered deficiencies across recent surveys. The facility shows recurring problems with infection control, safety supervision, and daily care assistance, with safety issues appearing in multiple surveys from 2022 through 2025. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should carefully evaluate.
Mar 10, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2024Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 13, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 8, 2023Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 17, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 29, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Scenic Hills at the Monastery
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 70 of 120
Ownership & Management
Owners
Good Samaritan Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit scenichillsmonastery.com
Medicare data downloads
Original nursing home datasets
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