Nursing Home Top Rated

Willowbrooke Ctskdcarectr Atnormandy Farms Estates

Strong Medicare quality ratings; families often praise warm, friendly, and helpful staff. Still worth an in-person visit.

8000 Twin Silo Drive, Blue Bell, PA 19422|10 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 84 Google reviews

(215) 699-8727 Directions Website

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What this means for your family

Normandy Farms Estates is highly regarded for its beautiful campus, engaging activities, and high-quality dining, making it a strong choice for independent and memory care living. However, families should be aware of reports regarding slow call-bell response times in nursing/rehab areas and should ask management about current staffing ratios during off-hours.

Google Reviews

84 reviews on Google

“Normandy Farms Estates is widely regarded as a beautiful, well-maintained community with a strong reputation for friendly staff and engaging activities. While many families praise the quality of care and dining options, some reviewers have expressed concerns regarding responsiveness to call bells and navigation difficulties on the campus.”

Quality Themes

Tap a score for details

Strengths

Warm, friendly, and helpful staff
Clean and well-maintained facilities
Robust activity and engagement programs
High-quality dining and cafe options

Concerns

Slow response times to call bells in rehab/nursing (mentioned by 2 reviewers)
Difficulty navigating the campus due to construction and signage (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 86 analyzed

How They Respond to Reviews

98%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1With such a high rating for your activity programs, what are some of the favorite group outings or social events the residents currently enjoy?
2The dining and cafe options look wonderful; could you tell us more about how much input residents have in their daily meal choices?
3Since the facility is so well-maintained, are there any specific areas or new updates we should look out for while walking through the campus today?
4We noticed how much the management values feedback from the community; how does the team typically use resident or family suggestions to improve care?
5In the nursing and rehab areas, what protocols are in place to ensure staff can respond quickly to call bells during the busier parts of the day?
6How is the medical care coordinated during the overnight hours, and what is the process if an unexpected health emergency arises?

Personalized based on this facility's data

Key Review Excerpts

“The Memory Care Unit, OBT at Normandy Farm Estates has been a lifesaver for my mom. A much higher level and more robust care by staff than at Brittany Pointe OBT. The staff take fantastic care of her and are extremely patient and kind.”

Memory care family member · 2018★★★★★

“I just got off an incredible call with Steve Wilson, one of the social workers here... He was returning my call about inquiring for a spot for my grandmother. They unfortunately didn't have any spots available for her, but he still spent 20 minutes on the phone answering questions and guiding me through the process.”

Prospective family member · 2022★★★★★

“My father resides there. When we visit the staff are very friendly and helpful. In the Cafe and dinning room the waitstaff make the meals a delight.”

Long-term resident's family · 2019★★★★★

Source: 84 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.28hrs

Registered nurses for medical care

Total Nursing

4.48hrs

All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.8%

Better than Avg

Here

96.8%

79.7%

68.7%

Montgomery

71.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.3%

Better than Avg

Here

95.3%

81.8%

69.2%

Montgomery

73.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.4%

Montgomery

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (10.1)

1 complaint-triggered

Clean record — no deficiencies

Willowbrooke shows recurring safety deficiencies, with families filing at least one complaint about living conditions. The facility has persistent issues with emergency exits being blocked and fire safety systems, with exit obstruction problems appearing in both 2024 and 2025 surveys despite corrections. While all violations have been corrected according to state records, the pattern of repeated safety violations suggests ongoing operational challenges that families should discuss during visits.

Dec 11, 2025Routine1 finding

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Jan 24, 2025Routine2 findings

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Dec 18, 2024Complaint1 finding

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Apr 12, 2024Routine4 findings

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrooke Ctskdcarectr Atnormandy Farms Estates

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 9 of 26 (Best)