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Strong Medicare quality ratings; public reviewers often praise warm, friendly, and helpful staff. Still worth an in-person visit.
based on 85 Google reviews
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Willowbrooke Ctskdcarectr Atnormandy Farms Estates has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, friendly, and helpful staff and clean and well-maintained facilities. Review the component ratings and current source records before deciding.
Normandy Farms Estates is widely regarded as a beautiful, well-maintained community with a strong reputation for friendly staff and engaging activities. While many families praise the quality of care and dining options, some reviewers have expressed concerns regarding responsiveness to call bells and navigation difficulties on the campus.
Quality Themes
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Concerns
Rating Trends
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Distribution · 87 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The Memory Care Unit, OBT at Normandy Farm Estates has been a lifesaver for my mom. A much higher level and more robust care by staff than at Brittany Pointe OBT. The staff take fantastic care of her and are extremely patient and kind.”
“My father resides there. When we visit the staff are very friendly and helpful. In the Cafe and dinning room the waitstaff make the meals a delight.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Willowbrooke shows recurring safety deficiencies, with families filing at least one complaint about living conditions. The facility has persistent issues with emergency exits being blocked and fire safety systems, with exit obstruction problems appearing in both 2024 and 2025 surveys despite corrections. While all violations have been corrected according to state records, the pattern of repeated safety violations suggests ongoing operational challenges that families should discuss during visits.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Willowbrooke Ctskdcarectr Atnormandy Farms Estates
nonprofit
Acts Retirement-Life Communities
27 facilities nationwide
Chain avg rating: 4.8/5 · Rank 1 of 26 (Highest rating)
Owners
Acts Acquisition and Development Company LLC
Owner (parent company) · Organization
Acts Alliance Management LLC
Owner (parent company) · Organization
Acts Communities of Maryland, INC.
Owner (parent company) · Organization
Acts Legacy Foundation, INC.
Owner (parent company) · Organization
Acts Management Services, INC.
Owner (parent company) · Organization
Acts Retirement Services, INC
Owner (parent company) · Organization
Acts Retirement-Life Communities Management, LLC
Owner (parent company) · Organization
Acts Signature Community Services INC
Owner (parent company) · Organization
Bonita Springs Retirement Village INC
Owner (parent company) · Organization
Mease Life INC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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