Oakbridge Terrace at Normandy Farms Estates
Families consistently rate this highly — reviewers highlight friendly and welcoming staff. Schedule a visit to confirm the fit.
based on 83 Google reviews
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What this means for your family
This facility offers a lovely environment with great amenities like a community garden and a friendly staff. However, families should perform due diligence regarding staff culture and personal conduct, as one reviewer raised serious concerns about a nurse's personal views.
Google Reviews
Google Reviews
83 reviews on Google“Families considering Oakbridge Terrace can expect a beautiful, clean facility with a friendly and welcoming staff. While many residents enjoy the community garden and various activities, one reviewer raised a serious concern regarding the personal views of a nursing staff member.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and bright facility
- Engaging resident activities and community garden
- Attractive dining options
Concerns
- Staff member personal conduct/views
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much care goes into responding to community feedback; how does the management team use resident and family input to improve the facility?
- 2The community garden and resident activities look wonderful; how often are these outdoor spaces used for group social events?
- 3The dining options seem very attractive; could you tell us more about how much variety there is in the daily meal menus?
- 4Since the facility is so bright and clean, what are your specific protocols for maintaining that level of cleanliness throughout the day?
- 5How is the staff training structured to ensure that every team member maintains a professional and welcoming environment for the residents?
- 6In the event of a medical emergency during the night, what is the specific process for contacting doctors or coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Very nice. They offer retirement living and senior living with capabilities for full time care if needed. Really lovely people. Great community garden too . Lots of activities for the residents. A nice restaurant etc. Really nice place to live!”
“Wonderful staff and quality care for your loved ones.”
“My Friends live here. The staff is friendly, and welcoming. The dining options are convenient and attractive.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Oakbridge Terrace at Normandy Farms Estates underwent 22 inspections, resulting in 13 clean reports and 26 recorded violations. Documented findings include issues regarding medication management, staff training requirements, and administrative documentation procedures.
Aug 28, 2025Routine
The residence failed to report a resident fall and subsequent hospital visit to the Department within the required 24-hour timeframe.
Residents were found on the patio with injuries, including one instance where a resident was found face down with blood on their face and a bruise.
Jul 16, 2025Routine
There was no thermometer in the refrigerator in the Cranberry Wing kitchenette.
Flammable aerosol cleaners were found unlocked, unattended, and accessible to residents in the memory care unit.
A resident's medication record did not include a current list of all medications being self-administered.
OTC medications were found unlocked, unattended, and accessible in a resident's room.
A resident was in possession of Metoprolol that had been discontinued as of April 2025.
Jan 3, 2025RoutineCleanReport
No deficiencies found during this inspection.
Jul 6, 2023Routine
Resident medication blister packs were observed with punctured slots and medication taped inside.
A fire drill conducted in July 2022 failed to evacuate all residents and the facility failed to hold a second drill that month.
Mar 2, 2022Routine
The soda/ice machine in the main kitchen contained a brown substance that appeared to be mold.
Two trash cans were observed uncovered in the main kitchen.
The first aid kit located in the Blueberry medical station did not include antiseptic.
Two residents did not have access to a source of light that can be turned on/off at their bedside.
The bathroom sink in room 34 was clogged and water was accumulating.
Two trays of salmon were left uncovered and stored in the refrigerator.
Jun 23, 2021RoutineCleanReport
No deficiencies found during this inspection.
Mar 18, 2021Routine
Staff person A did not receive required fire safety and emergency preparedness orientation on their first day of work.
Staff person A did not complete required training regarding resident rights, abuse reporting, and core competencies within 40 working hours.
Oct 16, 2020OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Acts Retirement-Life Communities INC
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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