Nursing Home Top Rated

Willowbrooke Ctskdcarectr at Fortwashingtonestates

Strong Medicare quality ratings; families often praise warm, welcoming community atmosphere. Still worth an in-person visit.

735 Susquehanna Road, Fort Washington, PA 19034|9 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 33 Google reviews

(215) 542-8110 Directions Website

Street View

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What this means for your family

This community is highly regarded for its independent living lifestyle, beautiful grounds, and active social calendar. However, families should be aware of potential gaps in emergency responsiveness; we strongly recommend asking management specifically about their protocols for monitoring call bells and ensuring staff availability during overnight hours.

Google Reviews

33 reviews on Google

“Fort Washington Estates is generally praised by independent living residents for its beautiful grounds, clean facilities, and a warm, welcoming community atmosphere. However, families of those requiring higher levels of care have reported serious concerns regarding responsiveness, specifically citing a distressing incident where a resident's call bell went unanswered for several hours.”

Quality Themes

Tap a score for details

Strengths

Warm, welcoming community atmosphere
Clean and well-maintained grounds and apartments
Engaging and creative resident activities
Polite and kind staff members

Concerns

Slow or non-existent response to call bells for residents needing assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 37 analyzed

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed from your online presence that you are very active in responding to family feedback; how does that open line of communication help you improve the daily experience for residents?
2With your small community of only nine residents, how do you ensure that staff are consistently available to respond promptly when a resident needs assistance?
3Given your 5-star rating for staffing, what specific steps do you take to ensure that each resident receives personalized attention throughout the day?
4The reviews highlight how engaging and creative your activities are; could you share a few examples of recent projects or events that the residents particularly enjoyed?
5Since you maintain such high standards for health and cleanliness, what is your protocol for handling medical emergencies or urgent health needs during the night shift?
6With only one state violation on record, what internal processes have you implemented to address that area and ensure it doesn't impact the residents' quality of care?

Personalized based on this facility's data

Key Review Excerpts

“One night, she fell and remained on the floor for seven hours because no one responded to her call bell—a deeply troubling incident”

Memory care family member · 2025★★★☆☆

“The medical personnel respond quickly with compassion always making you feel cared for.”

Long-term resident · 2025★★★★★

“The activities that are offered here are incredible and are planned with great creativity. The opportunities are endless.”

Long-term resident · 2025★★★★★

Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.77hrs

Registered nurses for medical care

Total Nursing

4.94hrs

All nurses + aides combined

Staff Turnover

11%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.7%

68.7%

Montgomery

71.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

69.2%

Montgomery

73.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.5%

Worse than Avg

Here

2.5%

1.6%

1.4%

Montgomery

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (10.1)

Clean record — no deficiencies

This facility has a pattern of fire safety and building maintenance issues, with deficiencies found in smoke detection systems, fire extinguishers, electrical systems, and emergency power across all three surveys. Additional concerns involved resident care treatment and waste disposal. While all violations have been corrected according to the provider, the recurring nature of safety system problems suggests ongoing maintenance challenges that families should inquire about during visits.

Feb 5, 2026Routine3 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Feb 27, 2025Routine2 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 26, 2024Routine3 findings

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrooke Ctskdcarectr at Fortwashingtonestates

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 19 of 26 (Best)

Ownership & Management

Owners

Acts Retirement-Life Communities INC

Owner · Organization

Acts Acquisition and Development Company LLC