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Strong Medicare quality ratings; public reviewers often praise warm, welcoming community atmosphere. Still worth an in-person visit.
based on 33 Google reviews
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Willowbrooke Ctskdcarectr at Fortwashingtonestates has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, welcoming community atmosphere and clean and well-maintained grounds and apartments. Review the component ratings and current source records before deciding.
Fort Washington Estates is generally praised by independent living residents for its beautiful grounds, clean facilities, and a warm, welcoming community atmosphere. However, families of those requiring higher levels of care have reported serious concerns regarding responsiveness, specifically citing a distressing incident where a resident's call bell went unanswered for several hours.
Quality Themes
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Concerns
Rating Trends
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Distribution · 37 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“One night, she fell and remained on the floor for seven hours because no one responded to her call bell—a deeply troubling incident”
“The medical personnel respond quickly with compassion always making you feel cared for.”
“The activities that are offered here are incredible and are planned with great creativity. The opportunities are endless.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a pattern of fire safety and building maintenance issues, with deficiencies found in smoke detection systems, fire extinguishers, electrical systems, and emergency power across all three surveys. Additional concerns involved resident care treatment and waste disposal. While all violations have been corrected according to the provider, the recurring nature of safety system problems suggests ongoing maintenance challenges that families should inquire about during visits.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Willowbrooke Ctskdcarectr at Fortwashingtonestates
nonprofit
Acts Retirement-Life Communities
27 facilities nationwide
Chain avg rating: 4.8/5 · Rank 1 of 26 (Highest rating)
Owners
Acts Retirement-Life Communities INC
Owner · Organization
Acts Acquisition and Development Company LLC
Owner (parent company) · Organization
Acts Alliance Management LLC
Owner (parent company) · Organization
Acts Communities of Maryland, INC.
Owner (parent company) · Organization
Acts Legacy Foundation, INC.
Owner (parent company) · Organization
Acts Management Services, INC.
Owner (parent company) · Organization
Acts Retirement Services, INC
Owner (parent company) · Organization
Acts Retirement-Life Communities Management, LLC
Owner (parent company) · Organization
Acts Signature Community Services INC
Owner (parent company) · Organization
Bonita Springs Retirement Village INC
Owner (parent company) · Organization
Mease Life INC
Owner (parent company) · Organization
Ahern, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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