Willowbrooke Court-Spring Hous
Strong Medicare quality ratings; families often praise warm, friendly resident community. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
Spring House Estates is highly regarded for its vibrant social life and friendly atmosphere, making it an excellent choice for independent seniors. However, families should carefully evaluate room assignments to avoid noise issues and clarify pet policies if that is a priority, as these have been specific points of contention in recent feedback.
Google Reviews
Google Reviews
46 reviews on Google“Willowbrooke Court at Spring House Estates is primarily described by residents as a welcoming, friendly, and well-maintained independent living community with a strong sense of family. While residents frequently praise the active social calendar, professional staff, and high-quality amenities, some recent concerns have emerged regarding noise issues in shared rooms and disputes over pet policies.”
Quality Themes
Tap a score for detailsStrengths
- Warm, friendly resident community
- Active social calendar and fitness programs
- Well-maintained, clean facilities
- Professional and caring staff
Concerns
- Noise and roommate compatibility issues (mentioned by 2 reviewers)
- Disputes regarding pet-friendliness and dog policies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how much care the management puts into responding to feedback; how do you use resident and family input to keep the community feeling so warm and friendly?
- 2With such a small, intimate community of 16 residents, how do you handle room assignments to ensure everyone has a peaceful environment and compatible roommates?
- 3We would love to hear more about the active social calendar and fitness programs—what are some of the favorite activities the residents enjoy together?
- 4Since the facility is so well-maintained and clean, what are your specific protocols for daily upkeep and resident comfort?
- 5In the event of a medical emergency during the night, what is the process for ensuring our loved one receives immediate care?
- 6We were curious about your current policies regarding visiting pets, as we want to ensure our family member can enjoy that connection if possible.
Personalized based on this facility's data
Key Review Excerpts
“I have lived at Spring House Estates for 4 1/2 years and my parents lived here for nearly 20 years. Best choice we all ever made. There is an immediate feeling of family and friendliness from the time you walk through the front door.”
“I am a resident for 9 months at ACTS SPRING HOUSE ESTATES. I have found the staff to be friendly, caring, helpful and professional. I am enjoying independent living that is centered on wonderful neighbors (residents), many activities including enjoyable trips, games and health fitness programs.”
“I feel so happy my parents chose this place to move to in their late 70s. They were able to update the 2 bedroom apartment; as time passes, the estates adds safety features as needed. There are many activities. The food is top rate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willowbrooke Court has significant ongoing safety and infrastructure issues, with 15 deficiencies across three surveys focusing primarily on fire safety, electrical systems, and building construction. The facility shows persistent problems with fire-resistant construction and electrical maintenance that have recurred across multiple inspections. While all deficiencies show correction dates, the pattern of repeated fire safety and structural violations raises concerns about the facility's maintenance standards and resident safety.
Apr 17, 2025Routine5
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 28, 2024Routine7
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 11, 2023Routine3
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Willowbrooke Court-Spring Hous
nonprofit
Chain Affiliation
Acts Retirement-Life Communities
27 facilities nationwide
Chain avg rating: 4.8/5 · Rank 11 of 26 (Best)
Ownership & Management
Owners
Acts Acquisition and Development Company LLC
Owner (parent company) · Organization
Acts Alliance Management LLC
Owner (parent company) · Organization
Acts Communities of Maryland, INC.
Owner (parent company) · Organization
Acts Legacy Foundation, INC.
Owner (parent company) · Organization
Acts Retirement Services, INC
Owner (parent company) · Organization
Acts Retirement-Life Communities Management, LLC
Owner (parent company) · Organization
Acts Signature Community Services INC
Owner (parent company) · Organization
Bonita Springs Retirement Village INC
Owner (parent company) · Organization
Mease Life INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit actsretirement.org
Medicare data downloads
Original nursing home datasets
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