Willowbrooke Court Skilled Care at Evergreens
Strong Medicare quality ratings; families often praise beautifully maintained 40-acre campus. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
The Evergreens is highly regarded for its independent living lifestyle and beautiful campus, making it an excellent choice for active seniors. However, families should be aware of the high entry costs and should specifically inquire about the level of social integration for residents who transition into the health center to avoid potential isolation.
Google Reviews
Google Reviews
28 reviews on Google“The Evergreens is primarily a Continuing Care Retirement Community (CCRC) that receives high praise for its independent living environment, beautiful campus, and friendly staff. While residents and their families often highlight the high quality of life and social atmosphere, some concerns exist regarding the transition to the health center and the high cost of entry.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully maintained 40-acre campus
- Warm, patient, and caring staff
- Strong sense of community and social engagement
- Flawless move-in and sales process
Concerns
- High entry costs and financial policies (mentioned by 2 reviewers)
- Isolation of residents in the health center (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the beautiful 40-acre campus, how do you ensure residents in the skilled care wing stay connected to the broader community rather than feeling isolated?
- 2With a smaller capacity of 17 residents, how does your team maintain consistent, personalized attention throughout all shifts?
- 3Could you walk us through the financial structure and long-term expectations for residency to help us better understand the value provided?
- 4I noticed your team is active in responding to feedback online; how do you incorporate family input into the daily care plan for your residents?
- 5What specific activities or social programs are available to residents in Willowbrooke Court to keep them engaged and active?
- 6How does your nursing staff coordinate with outside specialists or handle urgent medical needs to ensure residents receive prompt care?
Personalized based on this facility's data
Key Review Excerpts
“I moved to the Evergreens at age 70, with no health problems. To me it is a wonderful place to live my senior years. Fellow residents have become like family, as have the caring staff - cleaning, culinary, security, health, administration, and others.”
“It’s been a year since I helped my mom move into her apartment at the Evergreen’s after selling her 2 bedroom home in a 55+ community. To say that it has been life changing for both her and myself would be an understatement.”
“The staff is amazing, warm, patient and caring! They take such good care of each patient! Highly recommended”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willowbrooke Court has ongoing issues with fire safety systems and food safety that persist across all three recent surveys, showing a concerning pattern of repeated violations. The facility has struggled most with smoke detection systems, emergency exit requirements, and proper food handling procedures. While all deficiencies were reportedly corrected, the recurrence of fire safety and dietary problems across multiple years suggests systemic challenges that families should carefully consider.
Sep 3, 2025Routine5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jun 7, 2024Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 27, 2022Routine12
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Willowbrooke Court Skilled Care at Evergreens
nonprofit
Chain Affiliation
Acts Retirement-Life Communities
27 facilities nationwide
Chain avg rating: 4.8/5 · Rank 17 of 26 (Best)
Ownership & Management
Owners
Acts Acquisition and Development Company LLC
Owner (parent company) · Organization
Acts Alliance Management LLC
Owner (parent company) · Organization
Acts Communities of Maryland, INC.
Owner (parent company) · Organization
Acts Legacy Foundation, INC.
Owner (parent company) · Organization
Acts Management Services, INC.
Owner (parent company) · Organization
Acts Retirement Services, INC
Owner (parent company) · Organization
Acts Retirement-Life Communities Management, LLC
Owner (parent company) · Organization
Acts Signature Community Services INC
Owner (parent company) · Organization
Bonita Springs Retirement Village INC
Owner (parent company) · Organization
Mease Life INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit actsretirement.org
Medicare data downloads
Original nursing home datasets
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