Nursing Home Medicare 5-star

Willowbrooke Court Skilled Care at Evergreens

Strong Medicare quality ratings; public reviewers often praise beautifully maintained 40-acre campus. Still worth an in-person visit.

309 Bridgeboro Rd, Moorestown, NJ 08057|17 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 31 Google reviews

(856) 439-2000 Directions Website

Street View

Email Willowbrooke Court Skilled Care at Evergreens to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Willowbrooke Court Skilled Care at Evergreens has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautifully maintained 40-acre campus and warm, patient, and caring staff. Review the component ratings and current source records before deciding.

Google Reviews

33 public Google reviews available

The Evergreens is primarily a Continuing Care Retirement Community (CCRC) that receives high praise for its independent living environment, beautiful campus, and friendly staff. While residents and their families often highlight the high quality of life and social atmosphere, some concerns exist regarding the transition to the health center and the high cost of entry.

Quality Themes

Tap a score for details

Strengths

Beautifully maintained 40-acre campus
Warm, patient, and caring staff
Strong sense of community and social engagement
Flawless move-in and sales process

Concerns

High entry costs and financial policies (mentioned by 2 reviewers)
Isolation of residents in the health center (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 33 analyzed

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the beautiful 40-acre campus, how do you ensure residents in the skilled care wing stay connected to the broader community rather than feeling isolated?
2With a smaller capacity of 17 residents, how does your team maintain consistent, personalized attention throughout all shifts?
3Could you walk us through the financial structure and long-term expectations for residency to help us better understand the value provided?
4I noticed your team is active in responding to feedback online; how do you incorporate family input into the daily care plan for your residents?
5What specific activities or social programs are available to residents in Willowbrooke Court to keep them engaged and active?
6How does your nursing staff coordinate with outside specialists or handle urgent medical needs to ensure residents receive prompt care?

Personalized based on this facility's data

Key Review Excerpts

“I moved to the Evergreens at age 70, with no health problems. To me it is a wonderful place to live my senior years. Fellow residents have become like family, as have the caring staff - cleaning, culinary, security, health, administration, and others.”

Independent living resident · 2023★★★★★

“It’s been a year since I helped my mom move into her apartment at the Evergreen’s after selling her 2 bedroom home in a 55+ community. To say that it has been life changing for both her and myself would be an understatement.”

Resident's family member · 2025★★★★★

“The staff is amazing, warm, patient and caring! They take such good care of each patient! Highly recommended”

Resident's family member · 2024★★★★★

Source: 33 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.47hrs

Registered nurses for medical care

Total Nursing

5.31hrs

All nurses + aides combined

Staff Turnover

18%

Lower is better (< 30% = good)

RN Turnover

17%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

12.1%

Burlington

20.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility27.3%

Worse than Avg

Here

27.3%

19.5%

18.8%

Burlington

19.6%

Residents who got a urinary tract infection

↓ Lower is better

This Facility8.0%

Worse than Avg

Here

8.0%

1.6%

0.8%

Burlington

0.5%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility12.2%

Better than Avg

Here

12.2%

19.0%

15.6%

Burlington

19.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

93.0%

Burlington

93.2%

Residents who lost too much weight

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

5.2%

4.6%

Burlington

5.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

80.1%

Burlington

74.2%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.2%

Better than Avg

Here

97.2%

82.0%

79.0%

Burlington

73.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.3%

Worse than Avg

Here

3.3%

1.6%

1.2%

Burlington

0.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

23findings in history

Latest survey: 1 · well below NJ avg (8.5)

Willowbrooke Court has ongoing issues with fire safety systems and food safety that persist across all three recent surveys, showing a concerning pattern of repeated violations. The facility has struggled most with smoke detection systems, emergency exit requirements, and proper food handling procedures. While all deficiencies were reportedly corrected, the recurrence of fire safety and dietary problems across multiple years suggests systemic challenges that families should carefully consider.

Sep 3, 2025Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Jun 7, 2024Routine6 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Oct 27, 2022Routine12 findings

0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0300Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrooke Court Skilled Care at Evergreens

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 1 of 26 (Highest rating)