Careone at Moorestown
Strong Medicare quality ratings; families often praise highly skilled and dedicated physical and occupational therapy staff. Still worth an in-person visit.
based on 140 Google reviews
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What this means for your family
This facility is an excellent choice for intensive physical and occupational therapy, as the rehab team is consistently praised for their skill and dedication. However, families must be prepared to be highly involved advocates; multiple reviewers noted significant lapses in nursing responsiveness and communication, so ensure you have a clear plan for monitoring your loved one's daily care and dietary needs.
Google Reviews
Google Reviews
140 reviews on Google“CareOne at Moorestown receives polarized feedback, with many families praising the high-quality physical and occupational therapy teams that facilitate successful recoveries. However, a significant number of reviewers report serious concerns regarding nursing responsiveness, inconsistent communication, and poor food service. While the facility is often described as clean and aesthetically pleasing, the disparity between the excellent therapy department and the reported lapses in basic nursing care is a recurring theme.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated physical and occupational therapy staff
- Clean, well-maintained, and aesthetically pleasing facility
- Compassionate and attentive individual nursing and aide staff (when available)
- Helpful and professional admissions and front desk team
Concerns
- Slow or non-existent response to call buttons and patient requests (mentioned by 12 reviewers)
- Poor food quality, incorrect meal orders, and failure to follow dietary restrictions (mentioned by 9 reviewers)
- Lack of communication from nursing, social workers, and administration regarding patient status (mentioned by 7 reviewers)
- Inconsistent hygiene care, including failure to assist with toileting or changing linens (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure that rehabilitation goals are consistently met throughout the day?
- 2Given that timely assistance is so important for peace of mind, what is your current protocol for monitoring and responding to call buttons, especially during shift changes?
- 3We understand that nutrition is a key part of health; could you walk us through how the kitchen team ensures that specific dietary restrictions and meal orders are accurately followed for each resident?
- 4Communication is a top priority for our family; what is the standard process for keeping family members updated on a resident's health status and any changes to their care plan?
- 5I see that you are active in responding to feedback online; how do you use that input to make tangible improvements to the daily experience for residents?
- 6What measures are in place to ensure that residents receive consistent support with daily hygiene and personal care needs throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“I can honestly say that they have some of the best therapist for both physical therapy and occupational therapy. I was luck enough to have Ski for physical therapy and Pat for occupational therapy and they are the BEST.”
“My biggest concern was the lack of attention from the nurse staff. My Grandma and her roommate were not checked on and if they pressed the help call button, it would sometimes take upwards of 20+ minutes for anybody to come check on her.”
“Care One in Moorestown has been the ONLY facility that I can rest at night knowing she is being cared for not only physically but emotionally. EVERYONE is kind and respectful of every patients needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
CareOne at Moorestown has recurring issues with infection control (cited four times across multiple surveys) and quality of care standards, with families filing complaints about safety hazards and care planning. While all deficiencies show correction dates, the pattern of repeated infection control problems and the fact that families have reported concerns suggests careful evaluation is warranted before visiting.
Feb 11, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 6, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 27, 2024Routine10
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Sep 27, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 18, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 22, 2023Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Careone at Moorestown
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 15 of 37
Ownership & Management
Owners
Care One LLC
Owner · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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