Cambridge Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 427 Google reviews
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What this means for your family
While the facility is physically beautiful and offers excellent life enrichment, the recurring reports of severe understaffing and poor communication during medical crises are significant red flags. If you choose this facility, ensure you have a clear, documented plan for how the staff will handle pain management and call-button response times, and maintain frequent, direct contact with the nursing supervisor.
Google Reviews
Google Reviews
427 reviews on Google“Cambridge Rehabilitation and Healthcare Center receives high praise for its clean, modern, and cheerful environment, with many visitors highlighting the professional and compassionate nature of the nursing and therapy staff. However, a significant subset of reviewers reports serious concerns regarding severe understaffing, slow response times to call buttons, and inconsistent communication with families. While many families are satisfied with the care, others have reported critical lapses in medical oversight and hygiene that led to hospital readmissions.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facility
- Friendly and compassionate nursing and therapy staff
- Engaging activities and life enrichment programs
- Responsive and professional administrative staff
Concerns
- Severe understaffing and high nurse-to-patient ratios (mentioned by 8 reviewers)
- Slow response times to patient call buttons (mentioned by 4 reviewers)
- Poor quality, cold, or unappealing food (mentioned by 4 reviewers)
- Inadequate communication with family members during medical issues (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 228 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for families, could you walk me through how your current nurse-to-patient ratios are managed to ensure residents receive timely assistance when they use their call buttons?
- 2I noticed the facility has a modern, well-maintained environment; how do you incorporate the dining experience into that atmosphere, and what steps are being taken to ensure meals are served at the proper temperature and meet resident preferences?
- 3Communication is so important to our family; what is your standard protocol for updating family members when there is a change in a resident's medical status or a new medication is introduced?
- 4I see that you have a vibrant life enrichment program; could you share a few examples of how you tailor these activities to keep residents engaged and connected with one another throughout the week?
- 5With 201 residents in your care, how does your clinical team coordinate to ensure that medication management remains accurate and consistent for every individual?
- 6I appreciate that your team takes the time to respond to feedback online; how do you use that family input to make tangible improvements to the daily care provided here?
Personalized based on this facility's data
Key Review Excerpts
“The facility is severely understaffed—there were times when a single nurse or aide was responsible for more than 20 patients—and the care provided amounts to the bare minimum.”
“My mother calls Cambridge a resort. She started in their rehab floor but she was not able to recover from her broken femur enough to live independently so she moved to long term care. The nurses are so caring and attentive.”
“I work in Healthcare I know it is not an easy job, let me tell you this, I have high standards since I do work in this field myself. Cambridge has attentive and caring staff my relative needed rehab so I most certainly shopped around before choosing a place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints triggering federal investigations, with 13 complaint-related deficiencies indicating concerning resident experiences. Recurring problems involve accident prevention and safety supervision, care planning and assessments, and pain management. While most issues show correction dates, the pattern of complaints suggests ongoing quality concerns, particularly around basic care standards and safety protocols that families should thoroughly investigate during visits.
Nov 6, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 5, 2025Routine12
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 5, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 24, 2024Routine6
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 24, 2024Complaint5
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 19, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 7, 2023
$9,318
Fine
Sep 7, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Cambridge Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 36 of 80
Ownership & Management
Owners
Quinto Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
427 reviews from families & visitors
Official Website
Visit cambridgerehabhc.com
Medicare data downloads
Original nursing home datasets
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