Nursing HomeMedicaid Top Rated

Willowbrooke Court at Azalea Trace

Strong Medicare quality ratings. Still worth an in-person visit before deciding.

10100 Hillview Dr, North Northwest Pensacola · Pensacola, FL 32514|24 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

1.0/5

based on 1 Google review

(850) 478-5200 Directions

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What this means for your family

Choosing Willowbrooke Court at Azalea Trace means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. While no facility is perfect, the clinical data here is encouraging.

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.21hrs

Registered nurses for medical care

Total Nursing

4.47hrs

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility80.9%

Worse than Avg

Here

80.9%

81.8%

94.8%

Escambia

95.9%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility83.3%

Mixed vs Avgs

Here

83.3%

79.8%

94.7%

Escambia

95.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

1.5%

Escambia

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (7.3)

Clean record — no deficiencies

Willowbrooke Court at Azalea Trace has a strong inspection record with only 3 minor fire safety deficiencies found during one survey in May 2023. All issues involved fire safety systems including cooking facility protection, smoke-blocking doors, and fire door maintenance. The facility promptly corrected all deficiencies, demonstrating good responsiveness to safety concerns and suggesting adequate management oversight.

May 3, 2023Routine3 findings

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrooke Court at Azalea Trace

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 10 of 26 (Best)

Ownership & Management

Owners

Acts Retirement Services, INC

Owner · Organization

100%

Acts Acquisition and Development Company LLC