Nursing HomeMedicaid

Aviata at University Hills

Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.

10040 Hillview Road, North Northwest Pensacola · Pensacola, FL 32514|120 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 64 Google reviews

(850) 474-0570 Directions Website

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What this means for your family

Azalea Trace offers a high-quality lifestyle with excellent amenities and dining, making it a strong choice for independent living. However, families should be diligent about getting all promises in writing and clarify the exact terms of financial deposits, as some reviewers have faced challenges with administrative follow-through and unexpected cost increases.

Google Reviews

64 reviews on Google

“Azalea Trace is a highly-regarded senior living community in Pensacola that residents and their families praise for its beautiful grounds, extensive amenities, and friendly atmosphere. While the majority of reviews are glowing, some families have noted concerns regarding unfulfilled promises, unexpected rate increases, and administrative difficulties such as slow refund processing.”

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained campus and grounds
Extensive range of amenities and activities
Friendly and welcoming staff
High-quality dining options

Concerns

Unfulfilled promises and service gaps (mentioned by 2 reviewers)
Unexpected or rising costs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 65 analyzed

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed the campus is beautifully maintained; could you walk me through some of the most popular daily activities or social events residents are currently participating in?
2Given that you have a large capacity of 120 residents, how do you ensure that communication remains consistent and responsive for families who have questions about their loved one's care?
3I see that you are active in responding to feedback online; what is your process for addressing any concerns or service gaps that might arise for a resident?
4With the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with their daily needs?
5I want to be prepared for the future; could you explain how you handle unexpected medical emergencies and what the transition process looks like if a resident's level of care needs change?
6To help us plan effectively, could you provide a clear overview of your billing structure and how you typically communicate any potential adjustments to costs over time?

Personalized based on this facility's data

Key Review Excerpts

“Amazing place for you to live, very well, until you pass. Expensive buy in but, you are fed extremely well, and great amenities and care until your days end.”

Resident · 2023★★★★★

“The staff makes idle promises that they have to be reminded of repeatedly.”

Resident's family · 2023★★★★☆

“I feel at ease that my loved one is well taken care of and happy at Azalea Trace. Because I live out of town but I'm able to visit on a regular basis several times a month I've enjoyed sharing meals and they're nice dining room in an elegant setting with a wonderful salad bar.”

Resident's family · 2018★★★★★

Source: 64 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.76hrs

Registered nurses for medical care

Total Nursing

3.34hrs

81%

All nurses + aides combined

Staff Turnover

67%

Lower is better (< 30% = good)

RN Turnover

73%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility6.9%

Better than Avg

Here

6.9%

19.4%

11.5%

Escambia

15.0%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility4.3%

Better than Avg

Here

4.3%

15.3%

10.6%

Escambia

11.1%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility5.3%

Better than Avg

Here

5.3%

15.5%

8.7%

Escambia

12.2%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.9%

Better than Avg

Here

2.9%

12.1%

4.1%

Escambia

5.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.8%

Better than Avg

Here

5.8%

14.4%

9.1%

Escambia

9.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.2%

Better than Avg

Here

11.2%

19.5%

15.0%

Escambia

11.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.7%

Better than Avg

Here

98.7%

79.8%

94.7%

Escambia

94.9%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

81.8%

94.8%

Escambia

94.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Escambia

1.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

3penalties

Well below state avg (7.3)

1 complaint-triggered

$39,545 in fines

Families have filed complaints triggering multiple deficiencies, indicating ongoing concerns from residents or families. The facility shows recurring problems with care planning, medication management, and safety systems like call buttons in bathrooms. While most issues have been corrected, care planning deficiencies have appeared across three separate surveys, and one fire door maintenance issue from 2026 remains without a correction plan.

Jan 29, 2026Routine1 finding

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Dec 2, 2025Complaint1 finding

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Sep 19, 2024Routine8 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

Jun 15, 2023Routine7 findings

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Federal Penalties

Fine

Dec 11, 2023

$13,635

Fine

Nov 20, 2023

$4,235

Fine

Oct 30, 2023

$10,489

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aviata at University Hills

Organization Type

for profit

Chain Affiliation

Chain Name

Aviata Health Group

Chain Size

52 facilities nationwide

Ownership & Management

Owners

Hillview Parent LLC

Owner · Organization

100%

Hillview Holdco LLC

Owner (parent company) · Organization

100%

Dagan, Amitai