Arcadia Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 81 Google reviews
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What this means for your family
While Arcadia's rehabilitation therapy department is frequently praised for helping residents regain strength, the facility has a concerning pattern of communication failures and understaffing. If you choose this facility, we strongly recommend making frequent, unannounced visits and establishing a clear, documented communication plan with the administration to ensure your loved one's needs are not overlooked.
Google Reviews
Google Reviews
81 reviews on Google“Arcadia Health and Rehabilitation Center receives highly polarized feedback, with some families praising the dedicated nursing and therapy staff, while others report severe neglect and communication failures. Recurring criticisms highlight issues with understaffing, poor food quality, and a lack of responsiveness from management during medical emergencies. Prospective families should be aware that while many report positive rehab outcomes, there are significant concerns regarding patient safety and administrative transparency.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate individual nursing staff
- Helpful front desk and administrative support
- Active social and activities department
Concerns
- Severe understaffing leading to neglect (mentioned by 8 reviewers)
- Poor communication regarding patient status or emergencies (mentioned by 5 reviewers)
- Low food quality and unappealing meals (mentioned by 4 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high volume of residents, could you walk me through your current process for ensuring consistent communication with families regarding a loved one's daily status or sudden changes in health?
- 2I noticed the facility has a very active social and activities department; what are some of the most popular group events that help residents build connections with one another?
- 3With the focus on physical and occupational therapy here, how do you coordinate those sessions to ensure they don't interfere with the resident's meal times or rest periods?
- 4I understand that maintaining a high standard of care is a priority; what specific protocols are in place to ensure that personal belongings are tracked and kept secure in resident rooms?
- 5Regarding the dining experience, what options are available for residents who may have specific dietary preferences or find the standard menu options unappealing?
- 6Since your staffing levels are a critical component of daily care, could you explain how your team manages shift transitions to ensure that no resident's needs go unmet during busy times of the day?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists were awesome and consistent. The nursing staff were wonderful.”
“My Mom was there for over a year. She passed away on Monday, March 29, 2024. NO ONE BOTHERED TO CALL ME TO LET ME KNOW THAT SHE WAS IN HER FINAL HOURS!!”
“The nurse Antonio had brought her in her medications and was very thorough in explaining everything to her. He actually sat and spoke with her like a human and not just another patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with deficiencies found in all three recent surveys, including one complaint-triggered issue where families reported problems with billing notices. The most recurring problems involve resident rights violations, particularly around medication self-administration, and care planning issues. While all deficiencies have been corrected by the provider, the persistent issues across multiple surveys in core areas like resident rights and care planning suggest ongoing quality concerns that families should investigate further during visits.
Nov 21, 2024Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 17, 2024Complaint1
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Jun 22, 2023Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Arcadia Health and Rehabilitation Center
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 54 (Best)
Ownership & Management
Owners
Arcadia Operating Holdings LLC
Owner · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Zbl Panhandle 7 LLC
Owner (parent company) · Organization
Fischel, Mayer
Owner (parent company)
Varghese, Mathew
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit arcadia-rehab.com
Medicare data downloads
Original nursing home datasets
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