Willowbrook Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 32 Google reviews
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What this means for your family
This facility is a strong option if your primary goal is intensive physical therapy or rehabilitation. However, families should closely monitor dietary compliance and hygiene, as multiple reviewers have flagged issues with food quality and inconsistent cleanliness.
Google Reviews
Google Reviews
32 reviews analyzed“Families considering Willowbrook Nursing Center will find a facility with a highly regarded physical therapy and rehab team. While many reviewers praise the professional and kind nursing staff, there are significant, recurring concerns regarding food quality, specifically regarding temperature and dietary compliance, as well as reports of inconsistent cleanliness and hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy and rehab services
- Professional and friendly nursing staff
- Clean salon and common areas
- Kind and attentive caregivers
Concerns
- Poor food quality and dietary non-compliance (mentioned by 3 reviewers)
- Inconsistent cleanliness and hygiene maintenance (mentioned by 2 reviewers)
- Unresponsive or rude staff during night shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, templated responses that vary based on star rating. Positive reviews receive a single recurring phrase about 'kind, genuine words,' while negative reviews receive a standard script directing the user to contact a specific individual.
Questions for Your Tour
- 1We've heard great things about your physical therapy and rehab services; could you tell us more about how that program supports residents' recovery?
- 2It's wonderful to see how actively you engage with feedback from families; how has the facility implemented recent changes based on resident suggestions?
- 3What steps are being taken to ensure consistent meal quality and to make sure specific dietary needs are met for every resident?
- 4Can you describe your protocols for maintaining cleanliness in the resident rooms and common areas throughout the day and night?
- 5How does the nursing team manage communication and responsiveness during the night shifts to ensure residents are always well-attended to?
- 6What is the process for handling medical emergencies or urgent clinical needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The rehab has been more intense which my family member needed.”
“The salon was very clean and all the products were in place. All the residents I could see looked very well kept and happy!”
“My problem with this facility is the quality of the food that is served. Kitchen has been told all she needs to eat is protein no starches, just meat and vegetables. They keep serving her pasta, potatoes, breads, stuff she's not supposed to eat.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willowbrook has concerning patterns of repeated safety deficiencies, with families filing complaints about accident hazards that have recurred across multiple surveys since 2023. The facility consistently struggles with medication management, safety and accident prevention, and maintaining safe living environments. While all violations have been corrected, the persistence of safety issues across three years and six complaint-triggered deficiencies suggest ongoing operational challenges that warrant careful consideration during your visit.
Jul 9, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jul 9, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 28, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 19, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 19, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Keep all essential equipment working safely.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Mar 19, 2025
$153,439
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF WILLOWBROOK, LLC
JAMES L SANDERS
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 25 of 31
Ownership & Management
Owners
Cibc Bank USA
Owner · Organization
Forvis Mazars Llp
Owner · Organization
Zions Bancorporation
Owner · Organization
Prince, Derek
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit willowbrooknursingcenter.com
Medicare data downloads
Original nursing home datasets
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